Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Jun 30, 2025|Studio Suite
Chan CharlotteIt’s a beautiful hotel. Room is nice and comfy. Location is perfect.
However, service is terrible. Like a 3-star hotel.
When we arrived, there was no doorman at the door to help with luggages. After a 24-hour door to door travel, we had to carry our luggages up and still no one offered help.
Housekeeping was not a 5-star ranking standard. Bedsheets were not changed even on the 5th night I stayed.
From day 2, we have to call front desk to replenish water everyday. If u don’t call, no water is replenish.
A request of a kettle took 30 mins.
We ordered a few packages from Amazon and Target, took them two whole days to check where are the packages. Called front desk 3 times, went down to talk face to face with front desk 2 times. Finally they found it and brought it to the room.
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Price per night from:AU$1,252
Posted on Aug 11, 2026|Two Queen Room with Charles River view
XiaojingMM
The Westin Hotel boasts an excellent location. We booked a river-view room, offering a fantastic panorama of the Charles River and its two bridges, often dotted with sailboats. There are supermarkets of varying sizes right next to the hotel. I also highly recommend visiting the Boston Public Library; you don't need any ID to enter, and you can just grab a book and zone out under a green lamp. The room was spacious and comfortable, and it was the only hotel on this US trip that actually used a duvet cover instead of just two sheets, which made it much cozier. However, I felt both the pillows and duvet weren't down-filled; they seemed more like synthetic fiber, which felt a bit mismatched for a hotel of this caliber. Everything else was fine. Remember to use your daily $20 credit at the small supermarket next to the front desk on the second floor. Also, Wi-Fi is free because it's tied to a destination fee, so no need to worry about that.
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Price per night from:AU$415
Posted on Dec 26, 2024|King Room
Sergei TonkovAn excellent new hotel.
The rooms are small, but very comfortable! A comfortable large bed right by the window with a city view (at check-in, you can choose a low or high floor and whether or not to have a city view).
Check-in is easy.
The shower and all the plumbing are new, everything is superb.
Modern TV.
The lighting, air conditioning, TV, etc. are controlled from a tablet, which is also very convenient.
There are two types of curtains: blackout and sun protection.
The area is convenient – you can quickly reach Cambridge, and Downtown is a 15-minute walk away.
, the Freedom Trail is also nearby.
The hotel is located in the bus station building, but there are few people around, so it doesn't feel like a neighbor. However, there is a large food court nearby, a huge supermarket with a huge selection of everything, including alcohol and prepared foods. Also across the street is Little Italy, with many delicious restaurants and bars.
Overall, we are very glad we chose this hotel.
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Price per night from:AU$322
Posted on Nov 11, 2019
ZILIThis Indigo should have just been renovated last year, and Apple's own map shows Holiday Choice. I have stayed a lot at Intercontinental / Crown / Holiday / Smart Choice. This is my first time staying at Indigo. Some places around are under maintenance and a little messy, but there are many restaurants and supermarkets. Get a staple drink for breakfast, a small portion and a bad attitude.
There is no garden around this hotel. Why is it called Garden? Because next to TD Garden, which is also the home field of basketball and ice hockey teams, concerts are also held, the price changes a lot, there are often no rooms when there are activities, and it is noisy after leaving at night. It is also next to the North Railway Station and the subway station, but to go to New York from South Station. There is a parking lot and valet parking at the entrance of the hotel.
Unfortunately, when I checked in, it was 5 ° C outside, and I changed to the fourth room to heat up. When your room has a small air conditioner as shown in Figure 4, the large air conditioner is likely to be bad, and the small air conditioner may also be bad, much colder than the hallway. The front desk will let people repair it. (Fake decoration) If it is not repaired, it will help you to change. The attitude is good, but I suspect that they already know which rooms have bad air conditioning. The cleaning staff speaks Spanish, not English at all, and requires software translation.
In short, you don't need to live here if you don't want to watch the game nearby.
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Price per night from:AU$441
Posted on Feb 7, 2026|2 Queen Beds Room
Yixinerxing7284
Location: The hotel is centrally located, within walking distance of downtown attractions like the Freedom Trail, Tea Party Museum, Quincy Market, City Hall, and Boston Common. Harvard is accessible by subway, and MIT is a walk away on the return trip. Both Boston South Station and North Station (which has a large Star Pharmacy supermarket) and the airport shuttle drop-off point are within walking distance. Chinatown and Macy's are a 5-minute walk away.
Cleanliness: Decent.
Value for Money: Alright. A good choice if you prioritize saving time and feeling safe.
Room Size: The twin room was a suitable size.
Soundproofing: Decent.
Room Amenities: The beds are high and the mattresses are quite soft. The bathroom has a bathtub (low and small), the showerhead is a bit low, and the water pressure is average. Shampoo, conditioner, and body wash are provided. No slippers, toothpaste, or toothbrushes. The room has a microwave and a mini-fridge. There's a free ice machine and water dispenser in the hallway.
Service: Check-in is at 3 PM, check-out at 12 PM. Early check-in costs an additional $50. Luggage storage is available in advance (free). A $100 per day deposit is required at check-in (held on the bank card, refunded within 2 hours after check-out). Complimentary cookies are given at check-in (very sweet). The hotel lobby bar features a singer in the evening, offering an American bar atmosphere.
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Price per night from:AU$268
Posted on Apr 28, 2026
Guest User
A stylish, industrial-themed hotel with a perfect location! It's close to famous breakfast spots and a lobster chain. Two subway stations are practically on its doorstep, and Boston Common is also nearby. Truly close to everything! The room didn't have a coffee maker or kettle, and the shower pressure was quite low. My room key had some vouchers tucked inside, but the front desk didn't offer any information about the hotel's facilities beyond collecting the deposit and handing over the key card – not a single word. However, the cleaning staff and other employees were all very friendly.
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Price per night from:AU$298
Posted on Jul 16, 2024|Two Double Room with City View
Guest UserThe whole place is old, hair stuck to the wall in the bathroom, not cleaned at all. I told the front desk about valet parking but it was no use, until I got impatient and called again, no one responded. I called for car and luggage service at 11:15, and called again at 11:30, and someone came up to pick up the luggage, and then the luggage service notified me to pick up the car, and I left the hotel at 11:45... I think the Ritz brand is basically finished.
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Price per night from:AU$1,081
Posted on Feb 2, 2026|King Room
Anonymous UserHad such a wonderful experience here, we went on a little weekend getaway before our first baby comes, firstly they gave us a complimentary upgrade to our room, my honey and our friend enjoyed the bar drinks and were served their beverages in the timely manner, breakfast the next morning, the food was delightful and was brought directly to our room for us. Check in and out was made so easy with the kindest front desk attendants. The view from our room was incredible!
10 out of 10 will be staying here when we find ourselves in Boston again.
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Price per night from:AU$353
Posted on Apr 26, 2026|Deluxe Corner King Room
Guest UserAbout a ten-minute walk from the subway station. It's not in the city center, but the distance to downtown is still acceptable. The air conditioning in the hotel was terrible. I arrived in late April and still needed the heating on. It was either scorching hot, with the room approaching 30 degrees Celsius, or not warm enough, only 19 degrees. When I asked the front desk staff, their solution was to restart the heating myself. However, after restarting, the heater made an incredibly loud noise, so much so that I needed earplugs to sleep.
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Price per night from:AU$185
Posted on Jul 28, 2026|Room with 2 Queen Beds - Mobility/Hearing Accessible Bathtub
Guest UserOne restaurant. Just had some breakfast there. A bit pricey, but it is a Hilton. The gym is 5 star. Not a typical hotel gym. This was a highlight. Rooms are fairly large. 2 bottles of water provided in room. Bathroom was large. And for
The price per night I paid via Trip.com , it was a bargain compared to other properties in the area. A short walk to Newbury St., and about a 15-20 walk to Fenway.
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Price per night from:AU$400