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Explore Guest Reviews of Hotels in San Antonio

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Clarion Pointe Near Medical Center
3.5/5102 Reviews
Northwest San Antonio
Breakfast is OK, the room is clean, it is the best hotel in our trip. It is recommended to take a look at San Antonio and it can be used as one of the preferred hotels.
Super 8 by Wyndham San Antonio Near SeaWorld Ingram Park
2.7/5120 Reviews
West San Antonio
:) good place to stay love it I definitely will come stay hear again
Quality Inn Near Medical Center
2.3/596 Reviews
Northwest San Antonio
There were some problems when I started to stay, and I waited for a long time, but I solved it satisfactorily. The room was comfortable and the breakfast was very good. Taking the No. 10 road, the car screaming at night is like a wind.
Star Inn Hotel
3/575 Reviews
The toilet had poop on the bowl and the bottom of seat, there was urine and dirt behind the seat, the lid had urine on it. There was part of a watermelon in the fridge. The bedside tables were sticky. The floor was so dirty that a clorox wipe would only clean 2-3 tiles before it had to be thrown away. There were stains on the bed spread (hope they were stains) The ceiling had dirt and dust bunnies hanging. There was water and hair in the tray that holds the ice bucket and the sealed plastic glasses had water inside. Twice we asked them to come clean the room and they never showed up. In addition there is a $40 cash deposit and the smoke detector is not present and the phone did not work
Courtyard San Antonio SeaWorld®/Lackland
4.1/5102 Reviews
West San Antonio
Horrible experience. Poor customer service by Iris. Stayed for a local youth soccer tournament. Arrived late around 11pm Friday night after long drive. Checked in and when attempted to enter room key didn't work. Came back down. New keys provided. After entering the room the room had very strong odor. Came back down to front desk they offered the clean room but that would not eliminate the odor. Requested another room. Hotel rep stated another Queen was not available. They then reluctantly offered a single King room for 3 people. I explained that this was not large enough for us and neither of the 3 of the party could sleep on a sofa sleeper. Front desk clerk Iris was very irritated with us not sure why. Was not empathic to our situation. I then suggested 2 King adjoining rooms so we could have 2 beds and still be together. Even though it did show as available Iris stated she couldn't do that. Finally they did provide this option and provided the keys to the 2 adjoining rooms. My wife and daughter entered one of the rooms and there was someone already sleeping in there. She was shaken up. After going downstairs once again to front desk Iris didn't seem concerned by this mistake or even apologize. This is a serious safety issue. We could have been harmed. She kept typing things into the computer without even explaining what actions she was going to take to correct. Eventually she said she couldn't give us 2 Kings once again. She said she couldn't help us and would just cancel our reservation. I said no and she needed to help try to resolve. Then she said she would just call the non-emergency police line even though we did nothing to threaten anyone. The other desk clerk told her it was not necessary. I explained to her we were here with a large group for the youth soccer tournament. She didn't care. She then proceeded to talk about me in front of me to the maintenance employee. Staci then offered to help and suggested 2 kings that were not adjoining. This wasn't ideal since I didn't like being separated from my family but we took this option. Staci suggested working it out with manager in morning. Staci was helpful and trying to solve our problem but Iris didn't have any empathy and just wanted to get rid of us even though it was the hotel's fault. Iris needs to be retrained on customer service and customer empathy. Our group had other issues with this hotel as well including 4th floor smelling like ****, Doors not working on one hotel room where door had to be taken off, Being told by a worker not to let our teenagers be alone in hotel lobby as there were homeless people, and loud young guests drinking and smoking. Majority of our large group left the next morning due to all these problems. Discussed with manger the next morning (Ashley) and she was apologetic and did assist in finding us another hotel to move to. This was not what we expect from Marriott hotels.
Motel 6 San Antonio, TX - Medical Center South
3.4/5103 Reviews
Northwest San Antonio
I stayed one night at this motel in August 2019. There is plenty of off road parking and building appears clean and orderly. The front desk person was very helpful. The room appeared clean. Everything that was in the room was functional . The air conditioner worked very well. However, there was no hairdryer or shampoo and conditioner. Just 2 bars of soap and 2 packets of makeup remover. There was a sign saying that they would provide items that ”you forgot”. Price was very reasonable. I think it was about $65.00 for a king room. One thing is that the walls are very thin and you can hear if a baby is crying several rooms down You can also hear your neighbors talking next door. The room came with microwave, small refrigerator, iron and ironing board.

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