Best Hotels in Scotts Valley

We like this location because we have family nearby. The hotel is clean and comfortable. And the in-house restaurant is excellent. However, this ”housekeeping on request” policy is extremely irritating. Completely uninformed, we returned to our room at the end of our first day and it hadn't been cleaned. Apparently they only clean the room every five days. My wife called for housekeeping service and was told, ”they would try to fit us in”. Which they did. Including, thankfully, replenishing the in-room coffee supplies. This “full service” hotel actually expects you to collect your own coffee supplies at the front desk every day. I have been travelling for business and pleasure for over 50 years and I have never encountered such lame service at a so-called “full-service” hotel. And to add insult to injury, they call this housekeeping service-on-demand “complimentary”, aka “free”. Funny, I thought I was paying for it. Yes, there are fine-print placards everywhere that explain the policy, but I just tune all that crap out. I especially don’t like being scolded to “conserver water” when the faucet provides almost no flow and it has to run for five minutes before you get any hot water. If they want us to conserve water, they should install a hot-water recirculation system, as many other “full-service” hotels have done. Yes, a hot-water recirculation system uses more energy in order to use less water. Pick your poison. There is no free lunch. Next irritant: Pool and spa hours. Inside the pool enclosure, there is a permanent professional metal sign that clearly says the pool hours are from 5:00 am to 10:00 pm. Very reasonable. However, on the locked gate, there is a hand-made paper sign that says 8:00 am to 10:00 pm. A pre-breakfast swim is thus not possible. Not reasonable. Again, this might be expected at a two-star hotel, but not here. Next irritant: Lousy maintenance. In the fifth-floor corridor, 50% of the overhead lights are either broken, missing their bulbs, or hanging down from their wires. Not very classy. Next (minor) irritant: No task lighting over the coffee prep area. As you prepare coffee, you are literally casting a shadow over the work area. And all the lights in the room are very dim. Finally, a note about security at the front desk. We did not initially go to the front desk to check in. We checked in online while enroute and used a “digital” key to go directly from the back parking lot to our room. Which is very convenient because it’s miles (and two elevator trips) from the fifth floor (back building) to the front desk. Later, when I waltzed up to the front desk and asked for my plastic keys, the nice lady handed them over, with a very nice smile. Without asking for ID. Not good; I could have been any random criminal. I certainly don’t blame the nice front desk lady for this obvious gap in management policy. In summary, I might stay here again in the future, but if I do, my expectations will be way lower next time.

The staff turnaround is awful and they will not honor what the previous employee offered. We booked about 35 rooms for 2 nights and they they could said they could not comp the room for the Bride & Groom. They said we could extend the bar for 2 hours at $150 per hour but changed it to $200 and said well the rate just recently went up. They charged $500 additional for ”outside alcohol” brought in which was in the contract, I personally did not see any outside alcohol, they said they told ”someone” no outside alcohol was allowed but did not contact the person that signed the contract. This was not a private bar night so who knows who brought in alcohol? In addition they charged $243 service charge on the $500 stating this was standard at 27% plus $111 tax on service but said it was not for service? So $853 additional WTH we could have had an open bar with food for that amount. To get a bill for $1254.44 to keep the bar open for 2 hours after we paid for all of our drinks and rooms is outrageous! In addition, they said the bar would be open until 11pm Friday night and even though are guests were at the bar they closed at 9:30. Breakfast in the morning took about an hour as they had 1 cook and 1 waitress although they knew we had a wedding block. They basically said too bad so sad. So frustrated and disappointed!

We lived in this area for 30 years, and after 15 years away, came back for a visit. In my search for a hotel, I found the Best Western was the most affordable. I was very familiar with the location, but had never stayed there. I was pleasantly surprised! The gal at the front desk was very friendly and accommodating. She put us in a room which was on an upper floor, towards the back but away from the pool and highway traffic noise. The room & bed were very comfortable and had a great A/C system with a continuous fan, which was appreciated!!. The grounds and hallways were kept very clean. The breakfast was good with lots of choices and great coffee!! Only complaints, the bathroom area needs a hook or towel bar by the sink to hang towels on and the bathtub should have a bath mat. I had to put down a hand towel on the floor of the tub to keep from slipping. Otherwise - a great stay in the old home town!

Palado is a hotel that I like very much, the environment is beautiful and natural, the room layout is reasonable, the service attitude is very good, the location is excellent, the hygiene is very clean, and it is recommended.

We found this hotel last minute and could not have enjoyed it more! The facility was extremely ‘cool’ and service was outstanding. The kids enjoyed the pool area, especially at night…. Absolutely recommend to anyone!

My husband and I very much enjoyed our two night stay; our 4th floor room was spacious, very clean and comfortable. We appreciated the large walk-in shower and the fact that we could open the window. Staff were friendly and helpful. The breakfast room and lobby are bright and spacious. The hotel is close to a number of our favorite Santa Cruz destinations. Would stay again in a heartbeat.

Nothing more critical than anything else 😂 Breakfast didn't go to eat. There is basically no room for breakfast. It can only be said to be a snack. The swimming pool is not big. The first floor is quite noisy. The children are very noisy in the corridor. It is recommended to live on a higher floor.

Standard American breakfast, free parking, gas station next to it, convenient for eating and shopping. It was nice to stop with the kids.

Never had to write this bad of a review. Terrible experience for the what I spent on. First front reception impression was bad. 2 receptionists, one on the phone helping a lady with an issue. She seemed very stressed. The gentleman helping the rest of us making a line. When it was my turn, my card wouldnt go through. When the lady receptionist was done with the call she seemed like she was about to get a mental breakdown. He then decided to try my card on her side and was successfully processed. He didn’t explain or gave me any instructions about the key. Key needed to work the elevators and power in the rooms I had to figure it out on my own. He Didn’t offer or explained parking, I went back after we unloaded our stuff drove around and found out there was no place to park. The receptionist pretty much just processed my card. I stayed 3 nights and no one went into my room to take trash or pick up the dirty towels. Only thing they did was put a set of clean towels the night before my check out day and that’s about it. I was given an accessible room. I did not ask for one. A light on a night stand were unplugged. Found multiple lotto tickets inside the pull out bed. Toilet paper handle was broken. By the way…..what kind of bar closes at 8? The bartender didn’t seem professional or welcoming. When checking out I was asked how I wanted my receipt. On paper or email. I told her I rather get an email. I checked out around 8am and it’s 435pm and I haven’t received my email. The only people I will say were amazing at their job were the valet guys. They were friendly, helpful and did their job.

With a stay at Pacific Blue Inn in Santa Cruz (Westside Santa Cruz), you'll be within a 5-minute drive of Santa Cruz Beach Boardwalk and Monterey Bay. This guesthouse is 2.8 mi (4.5 km) from University of California, Santa Cruz and 4.2 mi (6.8 km) from Mystery Spot.Take advantage of recreation opportunities such as bicycles to rent or take in the view from a terrace and a garden.Featured amenities include complimentary newspapers in the lobby, an elevator, and coffee/tea in a common area. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 9 air-conditioned rooms featuring fireplaces. Your pillowtop bed comes with down comforters and premium bedding. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and separate sitting areas.