Map Hotel Map, Address, Transportation & Nearest Stations and Airport

The hotel environment is fantastic, with a perfect view of the Cotai Strip right from the living room. Guests also get to enjoy both dry and wet saunas. The service attitude was exceptionally good; they were incredibly accommodating, especially since I was traveling with my 9-month-old baby. They had our suite ready for us by noon, which was a huge relief. I was very satisfied, and they even prepared a birthday cake for me. Although I didn't end up eating it because there was so much other food, the gesture was truly heartwarming and touched me deeply. I'll definitely book this hotel again on my next visit.

The food and accommodation experience at Macau hotels is definitely top-notch. The only difference between The Londoner's Victoria Suite and Louis Suite is the twin beds versus the king bed; otherwise, the environment, hygiene, and facilities were all very satisfying. The shower facilities, in particular, were truly luxurious, with a super large wall-mounted TV that made watching shows a high-definition and enjoyable experience. The minibar drinks and snacks were generously provided. The breakfast and afternoon tea at Huating were truly impressive. However, there were some drawbacks: The hotel's check-in lobby was narrow and not brightly lit, and it shared a space with the Conrad next door, which felt out of place with the luxurious room facilities. Much of the service felt superficial; the check-in process involved too much polite but empty talk and took a long time. We were told an exclusive staff member would escort us to our room, but we waited for over 20 minutes – it felt unnecessarily complicated. At breakfast, the Huating staff were already overwhelmed, yet they insisted on asking each guest what kind of tea they wanted. It took a long time just to get a pot of bagged tea. The dedicated butler called and added me on WeChat beforehand, which I initially found very thoughtful, as she promised to fulfill any request. In reality, she probably didn't remember the guests' requests. On the second day, she even gave me the wrong license plate number for our car, leading my family and me to search for the car outside the hotel for 30 minutes without success. During the communication, she was unwilling to give me the driver's phone number. In the end, it was only after I strongly insisted on calling the car driver that we discovered the license plate number was incorrect. Overall, I was satisfied, but don't expect too much from the 'exclusive service' that The Londoner aims to provide.

## Facilities: Quite Disappointing On the first day, the shower drain was blocked, causing water to overflow everywhere. It was quite late, so I ended up using a bathmat to soak it up myself. The next day, I specifically called the front desk, and they left a message when I returned saying it had been resolved. To my dismay, it was blocked again the second day, forcing me to rush out mid-shower to call them. Additionally, the room phone seemed to have a faulty connection; I kept trying to dial but couldn't get a call through. Even after requesting an air purifier, my throat still felt quite stuffy. ## Service: During check-in, I specifically requested not to be given a room at the end of the corridor. Well, they assigned me the very first room. Two staff members even came up to demonstrate how to operate the curtains... (a bit excessive!). However, the room service staff were actually very good; they were patient and responded promptly to all my requests. ## Location: The location is indeed quite out of the way. Taxis are scarce during peak hours, whereas it was much easier to hail a cab at The Londoner during the same times. I wouldn't recommend staying here if you're traveling with minors, as you'll have to walk a much longer route if you can't cut through the casino. I honestly don't know how people manage to explore all of Macau in a single day. For me, getting back from The Venetian felt incredibly far, and even getting to The Londoner was quite a trek. I was so exhausted I even considered taking a taxi just to get to Wynn. ## Cleanliness: The cleanliness was acceptable. I didn't experience any allergic reactions while sleeping, and overall, the room was quite clean. However, I suspect my throat discomfort was likely related to the carpet.

The room facilities and beds are all neat and clean. There are many restaurants near the hotel and the transportation is very convenient. There are not many tourists staying now, so the hotel environment is quieter than before. Overall, it was a comfortable experience, worth recommending and will come again next time.

This was my first time staying at The Londoner Macao, and it was clean, comfortable, and quiet. I have to give a special shout-out to the house-keeping staff, especially one of the gentlemen who was incredibly meticulous, polite, and provided impeccable service. He kept the room exceptionally clean and tidy, and I could ask him for anything I needed. The only downside was that my room was quite a distance from the elevators...

Second stay. Location is strategic and convenient with train. Few stops away from airport. Breakfast is served with variety of foods, tastes good. Receptionist is very friendly and polite. Overall we had a pleasant stay.

Free one-way limousine pick-up service: Contact the butler in advance via WeChat, and they'll arrange everything, making the whole process easy and convenient. Minibar: The minibar is free for one-time use, which is a nice touch. Free entry to the Eiffel Tower (7th floor): We had dinner at The Parisian and received a complimentary trip to the 37th floor of the Eiffel Tower.

Always love Staying at the Fourseasons service is excellent, location is great easy access to casino , shopping but in peaceful atmosphere not to busy great for couple , we sit at the pool , the staff provide complimentary snacks and drinks , Free shuttle to Ferry to Hong Kong , Love it Highly recommend

The lobby is signature of Karl Lagerfeld The reception is warm ,courteous and informative. The room is good is high tech and storage space is more than adequate for couple. The breakfast is not buffet style and with good menu with Western and Asian cuisines.

Pros： Great view, probably unmatched. Room is clean, interior design also quite new Spacious. Quiet. Great restaurant Easy to commute to the Peninsula. Cons: If you like to stay close to many casinos and shopping malls, not the best choice, as the hotel is a bit isolated from the “central area (Cotai)” Casino is smaller compared to the other big names. Overall very pleasant trip - I like the quiet vibe and staying away from the crowd so it’sactually a plus for me , will definitely come again.