Disappointing Stay for a Special Occasion – Expected More from a 5-Star Hotel
Stayed 4 nights with my daughter for her surprise birthday staycation. Upgraded to a Harbour Bridge View room on Level 23 ($715/night), but the view was mostly of a vacant construction site – very underwhelming for the price. Noisy interconnecting room and loud sports cars between 12–2am made it hard to sleep. Breakfast ($65pp) was below expectations – dried sausages and barely cooked bacon, though staff were lovely. Room service on our last night took nearly an hour – ordered at 7:38pm, food arrived at 8:30pm. As a solo mum, this was a trip we had saved up for a long time and wanted it to be truly special, but we were left feeling disappointed. Expected more from a 5-star hotel.
The positive highlights of our stay was the lovely big bath and high-quality shower amenities, which added a touch of luxury. Fantastic location and beautiful walk along the waterfront!!
For the price we paid, the view fell far short of what you'd expect from a luxury hotel. In hindsight, the lower rate Deluxe King Room overlooking the water would have been a much better choice!
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- Guest User
I stayed at this hotel for a business trip to Sydney. The views are beautiful, but the mattress is terrible. It's incredibly soft, and the pillows are super hard. Every night I felt like I'd been beaten up, waking up with aches all over.
Overall, the service was okay. The room service staff were particularly friendly, always with a big smile 😊. However, some of the other service personnel seemed a bit 'mean' and impolite.
My driver was in a Mercedes, and one of the reception staff at the entrance was extremely warm towards my driver, completely ignoring me standing there with a pile of luggage. They didn't offer to help with my bags or even load them into the car. Unbelievable!
- M640302****