Our recent stay at The Londoner Macao with our child far exceeded expectations. From before arrival to after departure, every detail showcased professionalism and warmth, truly setting a benchmark for luxury hotel service in Macau.
Upon landing, we were met with a pre-arranged pick-up service by Adraina from Guest Relations. After checking in, she thoughtfully booked us breakfast at The Manor and reservations at one of the hotel's star restaurants. Our transfer driver, Regan, was incredibly friendly and enthusiastic. To make things easier for me, he specifically waited at the customs exit. After dropping us off at the hotel, he made sure our luggage was delivered and neatly arranged before leaving. Krystal from Guest Relations was equally warm and attentive; she processed our early check-in in the morning. From guiding us and assisting with luggage to answering all our inquiries, her professional and courteous demeanor made us feel at home right away.
The room's amenities and cleanliness were impeccable: spacious and airy, with new and complete facilities that exuded quality. The housekeeping standards were exceptionally high, with our room being cleaned actively two to three times daily, always pristine and comfortable. When my child wanted a bath, Aaron from housekeeping handled it swiftly and provided perfect service: he not only thoroughly cleaned the bathtub but also contacted colleagues to bring disposable bath liners, and thoughtfully added bath salts and bath bombs. He truly paid attention to our child's small needs, showing meticulous care in every detail. Thanks also to Sally and many other staff members whose names I didn't catch for your excellent service.
The dining experience was a continuous delight, offering both great value and an exceptional experience. The complimentary buffet breakfast had clear sections and a rich selection: the Eggs Benedict station consistently delivered excellent, flavorful dishes; the sashimi section was fresh and plentiful. A full range of Chinese and Western hot dishes, noodles, fruits, and drinks were available, all delicious and substantial, making for a satisfying and worthwhile meal. The afternoon tea at The Manor was exquisite and delicious, with both aesthetic appeal and great taste. My child loved it, and the elegant and cozy atmosphere made it a perfect choice for a relaxing break. I highly recommend the restaurant's bar. Although I couldn't enter the bar area because I had my child with me, I still enjoyed equally excellent service in the outer section. A big thank you to Jin for taking beautiful photos of me and my child at the hotel's best photo spots 🫰, and to Rock, William, and Gab for making our evening so pleasant with your fantastic service.
On the day of departure, Adraina and Krystal from Guest Relations proactively asked for our pick-up vehicle's license plate number and arranged for our luggage to be loaded in advance. Because my pre-booked car was late, Regan and Cindy had us rest in the lobby while they tirelessly looked for my car, ensuring our luggage was safely loaded before coming back to call us. Just before getting into the car, Cindy, a lovely lady, even gave us a farewell gift. We reluctantly departed under the watchful eyes of these two staff members, a perfectly thoughtful and attentive end to our stay.
I've stayed at many hotels, big and small, but I would give The Londoner a perfect score. From check-in to check-out, every employee at The Londoner wasn't just performing their job but genuinely striving to provide service, making 'feeling at home' the most fitting description. This experience far exceeded my expectations and beautifully concluded my entire trip!
- enn
This was my first time staying at The Londoner, though I've stayed at the Conrad before, which is in the same building. The rooms at The Londoner are incredibly spacious, all suites, and the housekeeping staff is incredibly thorough. Macao's service really sets the standard! They deliver three meals a day to your room, all of high quality, including various seafood dishes and drinks – a true feast! Derek at the concierge desk provided exceptional service; he even remembered my dinner order and reminded me about it the next day. He's incredibly attentive to guests, truly excellent, big thumbs up! 👍
- Guest User