From the moment you check into the Red Level you are made to feel very special with a huge smile from the team, a wonderful welcome and a glass of bubbles, the magic and making of memories begins, staying here feels like a dream, this place is FAULTLESS! The pure luxury of every detail is 5 star plus. The hotel, the beautiful array of fresh flowers, the location, the view, the room and above all the service. Our room was spacious, clean at the level of luxury you would expect, wonderful views over the picturesque grounds, balcony with wonderful sea views. House keeping staff, very attentive very respectful we loved our fresh flowers, daily chocolates, fresh fruit and water. Each and every member of the team has a smile, nothing is ever to much trouble. Everything to make our stay extraordinary good. All members of the team are amazing as individuals and professionals offering their guests remarkable service. The guest Red Level service/reception is always eager to help with anything you need. Rafa the pool concierge and the team are all excellent and can make anything happen around the pool. Noelia, The General Manager is incredible. The way she interacts with her staff and guests which contributes to the success of this hotel. Noelia makes sure that all the guests are treated with the utmost care and does everything within her powers to make the guest’s feel welcome, she always has time for everyone even with her busy schedule involved with running this very successful hotel. We appreciate the extra mile Noelia always goes in order to make our stay so wonderful, Noelia is always around and about in the Hotel very much managing with a hands on approach. We have stayed in this hotel for decades having also tried some of the other 5 star hotels in Marbella the Gran Melia Don Pepe is definitely 5 stars all the way if not more. We returned a few months ago with our family who also love this hotel, such wonderful memories for us all. My son and daughter call this place their “Jem of Marbella” Breakfast in the Red Level is delicious, nibbles and snacks are served throughout the day. We love the champagne bar just to chill in, you can sit here for hours and just enjoy the peace….. and the champagne! Bardot restaurant overlooking the pool area is great for lunch, sit in the shade or sun and enjoy the most wonderful freshly cooked pizza or a full on steak meal if you desire. You must try Erre the main restaurant in the hotel for the most perfect evening out. Delicious food extensive menu, gorgeous wines and very attentive staff a perfect night for us all. As usual we celebrated our anniversary in Tahini the Hotels Japanese restaurant absolutely 5 stars probably our favourite restaurant in all of Marbella. Tacha the beauty saloon within the Hotel is as you would expect, “One of the best” we had a fabulous treatment each whilst we were staying, making this a must do for every future stay. All in all the team made our stay very special, we wil
- Guest User
A fabulous hotel in a beautiful setting on Marbella`s long promenade, made even more memorable by its excellent standard of service. This was my husband and I`s third visit to this hotel on the Red level, in a superior room. The staff on the Red level, in particular Patricia, Laura and Alejandro were always very friendly, attentive ,professional, smiling and could not do enough to make our stay more enjoyable. On our arrival they quickly and efficiently sorted out our hotel room problem, which led to making our wonderful stay. The Erre Grill restaurant staff were also very attentive and paid particular attention to my husbands specific allergy problem. Every night they seated us on a table on the small terrace which we very much preferred. Breakfasts were very enjoyable with an excellent choice of buffet and excellent service. The hotel has a very relaxing atmosphere with loungers provided around two lovely pools or in the lovely well kept garden areas. Our only complaint was that even though the food in the Erre Grill restaurant was very tasty and beautifully presented ,choosing something from the same menu every night,( as we were on half board )became a little monotonous. Great if you loved steak or fish. We will definitely be going back to this hotel and thank the staff for making our stay so enjoyable.
- Guest User
