Sheraton Grand Macao Map, Address, Transportation & Nearest Stations and Airport

The hotel service is very good, but the facilities are a bit old. I learned that the upper floors of the hotel are also being renovated, and I am looking forward to seeing the results. After all, in Macau, this hotel is still very desirable.

I checked in early because of Ctrip VIP, but other guests didn't. The room was standard and relatively new, and they gave me a small gift and welcome fruit. They also gave me a subway card, which was unexpected. I didn't plan to take the light rail, but I experienced it and went to the Mazu Temple, which was very popular. The breakfast was OK, but not very good. There was one problem, the shower water temperature was unstable, and it was scalding from time to time. This is unacceptable for a hotel that costs 5,000 per night. In short, I didn't like it very much, nor did I dislike it very much. I probably won't book again.

This is a top-tier Thai-inspired luxury hotel located within the Galaxy Macau resort. All suites are at least 100 square meters and come with a private 'Yuexinchi' hot tub. The 2800-square-meter Banyan Tree Spa has an excellent reputation. A sky bridge connects guests directly to the shopping district, and hotel guests also enjoy complimentary access to the Grand Resort Deck. The service is meticulous and the night views are delightful. However, the prices are quite high, the entrance is a bit hidden, and the children's facilities are limited, making it more suitable for couples than for families with young children.

The hotel boasts fantastic views, well-maintained facilities, and excellent cleanliness. The breakfast spread is impressive, featuring a wide variety including lobster, and hotel guests get priority seating by the window without queuing. The service was superb! We were upgraded to an Eiffel Tower view room, and they even presented us with thoughtful gifts, wishing my family success. Furthermore, the breakfast restaurant staff were incredibly well-trained, with enthusiastic attitudes and professional, polite communication. Knowing we had to rush off after checkout, the hotel arranged a late checkout and sent a dedicated staff member to our room to help with luggage storage. The service was truly attentive and impeccable. This hotel's zero negative reviews on Ctrip are definitely well-deserved!

Came to see a concert at The Londoner Arena, so naturally, I booked The Londoner Hotel, and it was a fantastic experience. The service was truly exceptional. Usually, rooms are ready after 3 PM on weekends, but our flight arrived at 11 AM. They managed to get us into a room early and even extended our check-out to 2 PM. The staff escorted us to our room, introducing all the hotel facilities along the way and helping with our luggage. Once inside, the lady explained the room's features and even asked about our pillow preferences. I have to say, the bedding at The Londoner is incredibly comfortable. The moment you're back in the room, all you want to do is lie in bed. Even when we were startled awake by heavy rain and thunder the next day, we easily drifted back to sleep, haha. Plus, having a WeChat concierge who is so responsive to every request is incredibly convenient. In the evening, we had dinner at Cheong Kei Seafood Hot Pot, which is conveniently located right in the hotel. The 3-taste Chashan ********* Milk Tea downstairs was also delicious. Our package, costing over 4000, included breakfast, afternoon tea, and cocktail hour. We missed the afternoon tea and cocktails because of the concert, but I'll definitely try them next time. For breakfast, I chose the Eggs Benedict section, and it was absolutely worth getting up early for – truly delicious. The other items at the breakfast buffet were standard fare. All the hotel staff were genuinely warm and welcoming, making us feel completely at home. I even left my necklace in the bathroom when checking out, and they managed to find and return it to me. The only two minor downsides were that the hairdryer wasn't a Dyson, haha. Also, the sculpture by the elevator exit startled me every time I went upstairs; I was too scared to go get takeout alone late at night, hh.

Staying in Morpheus has been a gorgeous experience for both my friend and me. Both its architecture and service are top-notch! We arrived at 12 noon aiming to simply drop.off the luggage to wait for checking into.the room at 3 pm. The receptionist kindly advised us that the room will be available at around 1:30 pm. Then, he personally took us to the room and patiently explained to us all the advanced operating tech in it. The ambience and the facilities in the room are unforgettable! This is one of the best value for money hotel-stay I have come across so far! Thank you for booking this nice hotel for us and look forward to my next visit there! M. Chan

I absolutely love the unique, sophisticated yet opulent fragrance of Wynn Palace, so for this 3-day, 2-night birthday celebration, I chose to stay here again. This time, I was even upgraded to a Parlor Suite, which was an absolutely extraordinary and luxurious stay! 🌟🌟🌟🌟🌟 Although the hotel is already 10 years old, it's incredibly well-maintained and still feels brand new and premium. The room was super spacious and comfortable, and the cleanliness was impeccable. Every single staff member I encountered was incredibly friendly, polite, and always smiling, going out of their way to help. Even the housekeeping staff would proactively greet guests every morning and ask about their needs and comfort, showing a remarkable level of care for guests. I'd particularly like to mention Harper at the front desk and Calvin from concierge; they truly made me feel completely at home 💯. Their warm, enthusiastic, and polite demeanor was truly commendable and unforgettable. A well-deserved thumbs up! 👍🏻 This isn't my first time staying at Wynn Palace, and every visit, I feel like the hotel is constantly improving in every aspect. That's why whenever I visit Macau, Wynn Palace will always be my top choice.

I've always wanted to stay at the Galaxy Macau, but unfortunately, there was a thunderstorm warning on the day we checked in, so we couldn't enjoy the water activities. It was a bit disappointing. However, staying at Galaxy is incredibly convenient; there are plenty of dining, entertainment, and shopping options available. Plus, if you show your Air Macau boarding pass, you can get many discounts and free gifts. It's also super easy to get to the Venetian, Big Ben, and Parisian from here. After a good night's sleep, we could even pop over to Rua do Cunha the next day, which is very close by. What I'll remember most is how incredibly comfortable the beds are at the Galaxy hotel. The room was beautiful and clean, and the service was absolutely fantastic. Truly five-star service! Since we were traveling with kids, they even gave us complimentary 'Toto' slippers, a 'Toto' tent, and a 'Toto' doll for them. My kids were thrilled and said Galaxy was the most fun! ^_^ Haha. I will definitely stay at Galaxy again next time I visit Macau. What I personally loved most was being able to choose my own pillow. This time, I picked the lavender sleep pillow and even received a free pillow mist. All complimentary, truly excellent value for money.

I've always wanted to stay at Hotel Okura, but it's so hard to get a reservation. I finally managed to book a two-night, three-day stay last week, and I was so impressed by the meticulous and thoughtful service. I have to give it a big thumbs up: 1. Before checking in, I emailed the hotel to let them know it was my husband's birthday in June and asked for some birthday decorations. They replied quickly, and to my surprise, they even sent a delicious matcha cake! [Strong] 2. The hotel lobby is open and airy with a simple, understated design. The bamboo garden courtyard is serene and luxurious, creating a wonderful ambiance. The front desk staff are all attractive and friendly. When we checked in, Johnny thoughtfully extended our check-out time to 1 PM. When we checked out, Alsen proactively asked about our stay and even gave us a hotel fridge magnet. The service from both gentlemen was truly exceptional. 3. The guest room layout is well-designed, comfortable, and practical. The Japanese design details are perfectly executed. The tea set is very practical, and there were also candies and fruit, with complimentary beverages. The housekeeping staff did a fantastic job cleaning and thoughtfully organized all my jewelry and cosmetics. It's been years since I've seen such a comprehensive turndown service – water, slippers, and a bathmat were all meticulously placed, and they even provided a sleep spray and paper cranes. Coming back to a tidy room every day after enjoying the Grand Resort Deck was incredibly comforting. 4. I've already decided to bring my mom to Hotel Okura next time, and I hope it will be easier to book then. I do wish the trash can in the bathroom was a bit bigger. All in all, my stay at Hotel Okura was very pleasant and excellent.

Staying at The Upper House for our wedding anniversary for the third year in a row is the best endorsement, and we'll definitely be back next year. A huge thank you to Mr. Li Kang-le! After realizing I had accidentally picked up someone else's identical luggage at the airport, he continuously comforted me, telling me not to worry and to trust that they would absolutely help me find and exchange it. He also arranged for the concierge to give me real-time updates, and my suitcase was returned very quickly. I'm incredibly grateful. I love The Upper House not only for its excellent location – quiet yet central – but primarily because all the staff are so genuinely kind and truly want to provide exceptional service. This has been my consistent experience over the three years I've stayed here. I hope The Upper House continues to thrive and maintains this level of excellence.