Sheraton Grand Macao Map, Address, Transportation & Nearest Stations and Airport

An absolutely wonderful experience! The front desk service, provided by a Malaysian girl, was exceptional. From check-in to personally guiding me to my room and explaining all the facilities and their use, she was incredibly nice. The room itself was spacious, and the fresh and delicious fruit delivered daily was a lovely touch. Evian water was readily available everywhere. The room was also cleaned promptly and thoroughly. The 31st-floor pool was sparkling clean. All in all, this is hands down the best hotel in Macau. I will definitely choose Banyan Tree again for my next visit.

Because I'm used to it, I like the hotel feel. Familiar feeling. Moreover, it is very convenient to go to Yaohan, the old street, and it is convenient to eat and shop nearby. The hotel service is also very good. We were upgraded to a luxury suite once. Very praiseworthy. It's a pity that the big fish tank is gone. . .

I checked in early because of Ctrip VIP, but other guests didn't. The room was standard and relatively new, and they gave me a small gift and welcome fruit. They also gave me a subway card, which was unexpected. I didn't plan to take the light rail, but I experienced it and went to the Mazu Temple, which was very popular. The breakfast was OK, but not very good. There was one problem, the shower water temperature was unstable, and it was scalding from time to time. This is unacceptable for a hotel that costs 5,000 per night. In short, I didn't like it very much, nor did I dislike it very much. I probably won't book again.

One of the most iconic buildings in Asian (one of the ugliest too??) with a great view over the lake from the room. A lot of options for foodies and the food quality was high. Service was good even before the holiday. However, if you are looking for a relaxing and zen holiday, this would not be ideal. The lobby is always packed; it looks like a train station. The interior design of the room... I am not capable of appreciating it (yet). Love the in-room steam shower very much.

This hotel had just opened, and because I have a special connection with London, it had been on my radar. For our anniversary trip, it was the obvious choice. Five days before our arrival, a hotel staff member called to ask about our needs for the stay. They also added me on WeChat to provide important check-in information, including the airport bus connections and details about the Huating Club benefits. **Facilities:** The layout of the living room, bedroom, and bathroom was well-designed and flowed seamlessly. The bathroom fixtures were all luxury brands, and the bedding was incredibly comfortable. There was even a foot massager in the living room, which was a thoughtful and friendly touch. **Environment:** All the rooms are designed as suites, making them comfortable and practical. The lobby, breakfast area, afternoon tea restaurant, and cocktail bar all boast an exquisitely luxurious design with a strong British vintage feel. **Service:** From the moment we stepped into the hotel, the butler service made us feel truly at home. After checking in, our butler, Cindy, escorted us to our room and provided a thoughtful introduction. She was available online throughout our stay, arranging meal times and seating, organizing anniversary room decorations and a celebratory cake, and even bringing us small desserts and handwritten cards in the evening. The service was incredibly meticulous.🌹 The restaurant staff also made our experience very enjoyable. A special thanks to Willian, the handsome gentleman at afternoon tea. His warm smile was charming, and his professional and attentive recommendations for freshly made desserts felt like he could read my mind. I was holding a bottle of sparkling water and was about to open it myself when he appeared by my side, providing the perfect service – twisting it open and pouring it for me, all seamlessly. This is the highest level of service. Candra, who worked at the Leadenhall Market breakfast, spoke fluent English and was delightful and incredibly attentive. We went back for breakfast a day later, and he immediately recognized us, greeting us warmly with a special sense of familiarity. Knowing we were leaving after breakfast, he mentioned he had specially made a rose latte for Madame, which made us very happy. I also want to thank Jessica at the evening cocktail bar for making us anniversary fruit cakes for two consecutive nights and for taking photos that beautifully captured the ambiance.❤️ After all that, I haven't even mentioned the amazing food at the Huating Club. The breakfast was so rich it was moving, with various sashimi, seafood congee, seafood noodles, chicken soup with fish maw, various Cantonese dim sum, steak, and lamb chops – all fresh and delicious. And it's available until 1 PM, which is perfect for late risers. After exploring and sightseeing, there's also an excellent afternoon tea with a wide array of exquisite desserts, savory snacks, and beautiful small bites. During cocktail hour in the evening, not only are drinks unlimited, but they are paired with a whole set of beautifully plated snacks, and the offerings change daily – so much thought put into it. The service and food are absolutely top-notch. The experience was fantastic. I will definitely choose this hotel again when I come to Macao next time.

A legendary hotel. Designed by Zaha Hadid, with an investment of 6.5 billion, utilizing 28,000 tons of steel, and managed by Lawrence Ho, it opened in 2018. The service is impeccable; guests are escorted to their rooms, and luggage is handled for them. The soundproofing in the rooms is excellent, and the fully smart features were truly ahead of their time 8 years ago. Don't miss the open-air pool on the 50th floor. Breakfast is served directly to the room. Guests in executive rooms can also have breakfast at the lounge on the 30th floor. It's a semi-buffet style, and the quality is superb. I do have to complain about the behavior of some mainland Chinese guests. Half of them were wearing slippers in the lounge, speaking loudly, playing audio on their phones without headphones, and generally lacking etiquette. Such 'uncouth' individuals really shouldn't be present in such an establishment.

We came to Macau for our anniversary this time. We stayed at Studio City's Celebrity Tower first, then the W. The contrast was so stark that I absolutely had to leave a glowing review for Celebrity Tower. Before checking in, I sent an email hoping they could help decorate for our anniversary. When we opened the room door, the bed was thoughtfully decorated with rose petals and towel-folded swans. The room was a basic suite, very spacious and beautiful. My girlfriend loved the bathtub and vanity area. What was most touching was that the Housekeeping Manager sent us a handwritten anniversary card and a small pony plushie – it was incredibly heartwarming. On the day of checkout, we went for a swim, and the hotel proactively extended our checkout until 1 PM. When I returned to the room after swimming, I found staff members waiting at our door with a luggage cart. They helped us load our bags onto the cart one by one and carefully delivered them downstairs. The butler stayed with us the whole time, waiting for us to sign off on the handover, and then personally accompanied us all the way to the W Hotel. Since the two hotels are not interconnected, the butler specifically explained, 'I need to go with you to ensure a smooth luggage transfer' – such attention to detail completely exceeded our expectations. Compared to the W where we stayed afterwards (they mixed up our anniversary with a birthday, offered perfunctory compensation, and only gave us an hour for late checkout), Celebrity Tower truly made us feel 'at home'. Their service isn't just going through the motions; they genuinely treat you like a valued guest. From now on, whenever we come to Macau, Celebrity Tower will be our only choice. Thank you to the butler and the housekeeping team; you made our anniversary truly special.

Not the most convenient location, but there’s shuttle buses provided by the hotel to/from the Outer Harbour Ferry Terminal, The Venetian and The Parisian. Shuttle buses to the hotels at Cotai Strip only starts from 11AM though, would be great if it can start earlier. The staff also made up for it with their service! They were very helpful in directing us to the bus stop that we were looking for, and helped us to break our note to give us small change so that we can get around Macau by public bus. Ron very kindly upgraded us to a sea view room and we had a very comfortable stay!

I usually book my hotels through Trip.com, and they've always met my expectations. This year, however, my stay at Wynn Macau was a bit disappointing. While I did get a non-smoking room, other requests like a higher floor weren't fulfilled. As a long-time Trip.com user, I'm a little let down.

Mandarin Oriental is one of my favorite brands, so staying here whenever I visit Macau is a must. It truly embodies a rich cultural heritage and understated luxury. From the warmly welcoming doormen dressed in traditional Qing dynasty attire, to the bellhops and front desk staff, everyone was wonderful. A special shoutout to the lovely Ms. Ye, the Front Office Manager, who upgraded us to the best view room, personally wrote a card wishing my child good luck on their exam, and prepared a beautiful, delicious cake (with chocolate frosting bearing a message of good wishes). It was such a delightful and touching surprise! Thank you again! Oh, and the bellhop even arranged for a cute cartoon electric cart to take us and our luggage to the neighboring MGM to catch our bus back to Hong Kong 🚌.