Cairns Beach Hotels

Although the hotel has been open for a while, the rooms are well-maintained and don't look old or dated. It's only about a 5-minute walk to the Reef Fleet Terminal, which is really convenient for taking a cruise to the Great Barrier Reef – you can even sleep in a bit longer in the morning! Since breakfast wasn't included with the room, we added it for two days when we checked in. It was around $40-something per person. I have to say, the breakfast was pretty mediocre, both in terms of variety and taste. Even the tables and chairs weren't as well-kept as the rooms; the chair I sat on was wobbly. Overall, the hotel is pretty good. The location is convenient, and the rooms are comfortable. There's a decent Italian restaurant on the way to the terminal too.

I accidentally booked this hotel and found out it was non-cancellable when I tried to cancel, so I had no choice but to stay. Overall, it was okay; the room was a bit small but quite tidy and clean. The front desk staff were very friendly. The restaurant was under renovation during our stay, so we were given vouchers to have breakfast at the hotel across the street. Clearly, for an extra AUD$80 a day, we could have stayed somewhere much better. The hotel hallways had no air conditioning and were very stuffy and hot. However, there was a free coffee machine downstairs with complimentary coffee. The swimming pool looked dirty though, and no one was using it. The location is a bit far from the Reef Terminal, about a 17-minute walk.

Old rundown property. We stayed in a suite that was falling apart. Cabinet door to mini fridge was stuck and needed a lot of effort to open/close. Shower taps were faulty and could not shut the water completely. Water was dripping from shower head throughout the day/night. Housekeeper was not attentive to details. Did not replenish items at the vanity counter in the bathroom after being used. Like facial cotton pads and cotton buds. Floor neither swept nor vacuumed throughout our stay. Curtains in the room was torn on one side. Curtains seemed to be too short and had big gaps in between. We chose a non-smoking room. Other guest were allowed to smoke from their balcony? Couldn’t enjoy the cool air outside at our balcony due to constant inhalation of 2nd-hand smoke. What a shame as the room actually had a wonderful view of the marina. Annoying. Breakfast at the restaurant and VIP lounge were repetitive and we had the same items over our 7-day. Plus point is the location of the hotel. Overall, dated hotel that really needs to be upgraded.

The perfect location, close to marina, casino And most of the city amenities.restaurant available on site for breakfast which is a good buffet style. I booked the balcony king suite . And although it was nice , it was dated , the shower over the bath was a pain ! The mixer shower/bath was not working so both were working at once ! Room was serviced everyday and was beautifully done. Pool was nice

The unit is adequate for my family of six for a 3-night stay. Basic necessities are generally met, and the overall stay was acceptable. However, there were several maintenance and usability issues that affected comfort. Some air-conditioning remotes were faulty or missing batteries, requiring us to swap between rooms to find working ones. The telephone/RJ45 connection head was also broken and left dangling, with wiring not properly connected, which gave a poor impression of upkeep. In terms of sleeping comfort, the beds are quite soft and the pillows offer very little support. The positioning of the electrical wall outlets behind the bed also made it inconvenient, as we had to shift the bed forward to access the sockets. For kitchen use, it would be helpful to provide basic dishwashing supplies such as a small bottle of dishwashing liquid and a sponge, especially when only a few items are used in the dishwasher. On a positive note, the bathroom facilities are in good condition. Water pressure is strong and hot water is consistently available, which made showers comfortable. Overall, the stay was acceptable, but there is clear room for improvement in maintenance and basic guest amenities.

This is the best value accomodation in Cairns in my experience, Ingrid the receptionist was very friendly and helpful I arrived early and they still checked me in and gave me a free upgrade from a standard room to an apartment, the location is excellent only a very short walk to the esplanade and amazing restaurants, free private parking available (although it is limited to availability) I think this will be my preference for staying in Cairns city from now on.

I expected much better from a hotel carrying the Ramada name. We arrived just after midnight, exactly as we had advised the hotel in advance. To our surprise, the entrance gates were locked. There was a phone number on the gate to call for assistance, but despite repeated calls, nobody answered. We could see reception from outside, and could clearly hear the phone ringing, but there was no one there to help. After standing on the roadside for around 15 minutes with two tired children in the middle of the night, I ended up climbing over the locked fence just to unlock the gate from the inside so my family could enter. Once inside, we rang the reception bell several times before anyone appeared. Around 20 minutes later, the receptionist (a gentleman with long hair) eventually arrived. Rather than apologising for leaving a family locked outside at midnight, he simply said he had been ”dealing with something”, that there were ”100 guests and just him”, and told us, ”you need patience.” Those are his exact words. I appreciate that staff can be busy, but this was a complete failure of customer service. An apology would have gone a long way. Instead, we were met with rudeness and a dismissive attitude. It was one of the worst customer service experiences I have encountered. The hotel itself was also disappointing. The photos on the website appear to be either very old or heavily enhanced. The grounds look nothing like the promotional images—there are no palm trees as shown, and the swimming pool sits right beside the car park, giving it a very different feel from what is advertised. The one major positive is the location. It's within easy walking distance of the city centre, which was extremely convenient. Unfortunately, because of the poor customer service on arrival and the misleading impression created by the website photos, I would not choose to stay here again

We enjoyed our stay here very much. Next time though I would ask for pool side as I think it would have been quieter than the street side with the mountain view. Very good breakfast both at the hotel and the one that was provided down the street at the cafe. It was a bit rushed at the café if you have an early morning departure for an activity. We had to take it to go a couple times. The room was spacious and we could get clean towels each day or as needed as there was no housekeeping for our 5 day stay. Pool was nice and hardly anyone using it when we were there. We definitely recommend this hotel. Good price too for our stay with the breakfast!

The location was excellent. It was close to the ferry terminal, just a few seconds' walk from the Esplanade public pool, two minutes from the night market, and across the street from a supermarket—it was a fantastic location. However, apart from the location, the only other positives were the water dispenser next to the front desk, the ability to smoke on the balcony, and the ability to watch YouTube and Netflix on the TV in your room. The only negatives were the sheets and towels, which were unsanitary. The towels were stained and smelled bad, and the sheets smelled damp. The bathroom shower had incredibly weak water pressure, making it take a long time to rinse. The drainage was so poor that I asked the front desk for a replacement, and they fixed it while I was out, which improved it, but I still wish they'd done something about the water pressure. The on-site pool had a jacuzzi, but it wasn't very warm and wasn't very good. While the daytime staff were generally friendly and nice, the elderly man who came at night was overbearing and never smiled, which I found annoying. Having lived in Australia for about a year, I thought my English skills were good enough, but even after listening to him twice I still didn't understand what he was saying, and when I asked him to repeat himself he said ”That's enough,” and then ended the conversation. To be honest, it made me feel uncomfortable. I remember not being so dissatisfied when I stayed at the nearby Mantra Trilogy a long time ago. I don't have any plans to go to Cairns for a while, but I don't think I'll choose this hotel again. Thank you to the staff for your kind assistance.

The room facilities are relatively old and the lights are dim. Slippers and toothbrushes are not provided. Shower gel and shampoo are of poor quality. The room was on the first floor and there was noise. It should be the sound of the air conditioner engine or other machinery. The breakfast is simple and does not provide the delicacies of various countries. It only has bread, fruits and some drinks. A separate deposit of 50 AUD is required upon check-in, or 100 AUD in cash.