Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Jul 5, 2026|Deluxe Two Double Room
Anastasia.TThe rooms were clean, but very small with low ceilings. Upon arrival, there was only one small carton of milk in the fridge, perhaps because the room was prepared earlier, for which I'm very grateful to the front desk staff. A big plus is the hotel pool, which has a sandy entrance on one side. However, the pool is shallow, so adults need to be careful not to scrape their feet on the rough bottom. Late check-out is available for an extra fee, which is very convenient if you're traveling with children and have a late flight. The airport is just 10 minutes away. Cairns Aquarium is nearby, and there's a large shopping center three blocks away. The promenade is two blocks away. Overall, it's good value for money, but don't expect perfect cleanliness or service.
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Price per night from:€150
Posted on Feb 23, 2026|Superior Queen With View
XHDmamaChoosing The Benson Hotel for my Cairns trip was a brilliant decision! The location is absolutely superb – super close to the airport, just about a 15-minute taxi ride. It’s also only a 10-minute walk to the Lagoon Pool and the Marina, making it incredibly convenient for an evening stroll along the waterfront to the pool for a swim, or heading to the Marina to catch the sunset.
The surrounding area is incredibly well-equipped too: right outside the hotel, you’ll find a huge variety of restaurants, from local seafood specialties to Asian cuisine, so you can try something new every day. There’s also a large supermarket nearby, perfect for grabbing fruits, snacks, or travel essentials. Shopping here gets full marks!
The hotel rooms are spacious and bright, with all the amenities you could need, including air conditioning, making it feel just as comfortable as home. The front desk service was exceptionally thoughtful and attentive; they patiently recommended nearby attractions and restaurants, and any issues were resolved quickly.
In short, this stay far exceeded my expectations. I will definitely choose The Benson Hotel again on my next visit to Cairns! I highly recommend it to anyone looking for convenient travel and comfortable accommodation – you won’t be disappointed!
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Price per night from:€145
Posted on Apr 22, 2025
Guest User
Great location in CBD, short walking distance to Wharf for most activities, restaurants and food outlets.
Apartment is quite spacious, 1 bedroom with ensuite and extra bathroom and equipped with all kitchen appliances, dishwasher, washing machine, dryer, iron etc.
Service was ok as reception/service was mostly not available due to public holidays, didn't need much of service as such.
An unpleasant experience when found dead cockroach on arrival and live cockroach few times during the stay, otherwise apartment was quite clean.
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Price per night from:€274
Posted on Aug 29, 2026|Superior King Balcony Room
miho1005The location is excellent, about a 5-minute walk to the ferry terminal. There are also many supermarkets and restaurants nearby, and both the Kuranda Railway station and the weekend market are within walking distance. There were two Japanese women at the front desk when I was there. They were very kind and helpful, which made me feel at ease (though they might not always be there). The lounge space on the second floor was also great for taking a short break or organizing my luggage before leaving. I had a room with a balcony and could see a beautiful sunset. The facilities felt a bit old, but overall, I think it was a good stay. For Australia, it offered great value for money and contributed to a wonderful trip.
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Price per night from:€127
Posted on Dec 14, 2025|Standard Queen and Single Room
J小米I accidentally booked this hotel and found out it was non-cancellable when I tried to cancel, so I had no choice but to stay. Overall, it was okay; the room was a bit small but quite tidy and clean. The front desk staff were very friendly. The restaurant was under renovation during our stay, so we were given vouchers to have breakfast at the hotel across the street. Clearly, for an extra AUD$80 a day, we could have stayed somewhere much better. The hotel hallways had no air conditioning and were very stuffy and hot. However, there was a free coffee machine downstairs with complimentary coffee. The swimming pool looked dirty though, and no one was using it. The location is a bit far from the Reef Terminal, about a 17-minute walk.
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Price per night from:€127
Posted on Aug 6, 2026|Family Room with 1 Queen Bed and 2 Single Beds
Guest UserI expected much better from a hotel carrying the Ramada name.
We arrived just after midnight, exactly as we had advised the hotel in advance. To our surprise, the entrance gates were locked. There was a phone number on the gate to call for assistance, but despite repeated calls, nobody answered. We could see reception from outside, and could clearly hear the phone ringing, but there was no one there to help.
After standing on the roadside for around 15 minutes with two tired children in the middle of the night, I ended up climbing over the locked fence just to unlock the gate from the inside so my family could enter.
Once inside, we rang the reception bell several times before anyone appeared. Around 20 minutes later, the receptionist (a gentleman with long hair) eventually arrived. Rather than apologising for leaving a family locked outside at midnight, he simply said he had been ”dealing with something”, that there were ”100 guests and just him”, and told us, ”you need patience.” Those are his exact words.
I appreciate that staff can be busy, but this was a complete failure of customer service. An apology would have gone a long way. Instead, we were met with rudeness and a dismissive attitude. It was one of the worst customer service experiences I have encountered.
The hotel itself was also disappointing. The photos on the website appear to be either very old or heavily enhanced. The grounds look nothing like the promotional images—there are no palm trees as shown, and the swimming pool sits right beside the car park, giving it a very different feel from what is advertised.
The one major positive is the location. It's within easy walking distance of the city centre, which was extremely convenient.
Unfortunately, because of the poor customer service on arrival and the misleading impression created by the website photos, I would not choose to stay here again
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Price per night from:€85
Posted on Jul 14, 2026
Guest UserThe hotel isn't in the city center; it's located along the main road. Check-in was remote – they sent us a code for the main door and a safe containing our key. The rooms are a bit dated, and the cleanliness isn't top-notch, but overall it's okay. In the bathroom, the shower door was wobbly.
Regarding breakfast, the hotel description states that vouchers are only for weekends, but in reality, they're available every day. Perhaps this is just for the winter period, I'm not sure. They provide AUD 20 per person for breakfast at a neighboring building. And let me tell you, that breakfast is divine! It's an à la carte menu, and we tried many things over three days, and everything was delicious. Of course, we paid extra, but it wasn't a huge amount. One day it was AUD 11, another day AUD 15, and for the one in the photo, AUD 24. Water is complimentary, coffee is AUD 6 – so you can definitely stay within budget if you skip the coffee. Also, behind the café building, there's a laundry service where you can wash and dry your clothes. It's AUD 6 per wash or dry.
Nearby, there's a 'Night Owl' convenience store that was open when we arrived late, and a pizzeria next to it was also open, so you won't go hungry. The room really could have used a microwave. There was crockery, but we had to wash it in the bathroom sink, and no dish sponges were provided.
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Price per night from:€102
Posted on Jul 8, 2025
Kain7113
It is good to be able to check in 24 hours. The room I stayed in had a bathtub and was clean, so it was a room that could store hot water in the bathtub and use it.
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Price per night from:€150
Posted on Sep 3, 2026|Premium King Plus Room
123-travellerThe hotel's location is in the city center. My flight arrived early, so I took an Uber from the airport for AU$30 (it can be as cheap as AU$20 during off-peak hours), arriving at the hotel around 12:00 PM. The front desk informed me that check-in wasn't possible until after 2:00 PM, which is standard policy. However, I was also told that luggage storage wasn't free and would cost AU$6 to use a locker. I've stayed at many hotels where luggage storage is complimentary for guests, so this charging policy felt quite unfriendly. Thankfully, I didn't have much luggage, so I just took it with me to grab some food before coming back to check in.
After checking in, I noticed other issues:
1. The Wi-Fi signal was very weak, almost non-existent during the day (it was sometimes usable at night). When I asked the front desk, they said there was nothing they could do. I ended up using my China Mobile data (capped at 30 RMB/day, which was acceptable). There was a router-like device in the room, but the front desk said it was only for connecting the phone and not related to the internet.
2. The bathroom sink faucet was too low, so I had to use the showerhead to fill the electric kettle.
3. The toilet seat was installed at an awkward angle and wouldn't stay up on its own; you had to hold it, which was quite strange.
4. The door's soundproofing wasn't very good; I could hear people talking in the corridor late at night.
On the positive side: The staff tried their best to provide good service, but the issues with the hardware were beyond their control. Although the hotel equipment was a bit old, the room was spacious with a private bathroom. The in-room facilities were quite comprehensive, with multiple USB charging ports (which are not common in Australian hotels). The room was also clean, tidy, and quiet. After 6:00 PM daily, a password was required to enter the main hotel door, which felt secure. Directly opposite the hotel, across the road, was a Woolworths supermarket (6:00 AM - 10:00 PM), and there were plenty of dining options nearby. Most departure points for Great Barrier Reef day trips at the Reef Fleet Terminal were a 10-minute walk away. The hotel's greatest asset is its location, followed by its relatively cheap price and spacious rooms with private bathrooms. Despite these various issues, personally, I might still choose to stay at Hides again next time I'm in Cairns.
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Price per night from:€73
Posted on Jul 21, 2024|Standard Room
califragile
The room facilities are relatively old and the lights are dim.
Slippers and toothbrushes are not provided. Shower gel and shampoo are of poor quality.
The room was on the first floor and there was noise. It should be the sound of the air conditioner engine or other machinery.
The breakfast is simple and does not provide the delicacies of various countries. It only has bread, fruits and some drinks.
A separate deposit of 50 AUD is required upon check-in, or 100 AUD in cash.
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Price per night from:€97