Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Apr 8, 2026|Terrace King Room
Keweisishidakai
The location is fantastic! I really enjoyed the mall located right downstairs. It has a three-story Chanel store and many trendy Japanese brands, perfect for leisurely browsing. There's also a general store on B1 where I spent at least an hour, and still felt like I could have stayed longer.
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Price per night from:SAR 1,694
Posted on May 23, 2026
byti.coWonderful location! A straight walk from Hakata Station (or you can take one stop on the subway). The hotel is right outside the subway station. Very short walk to Canal City too. A 24h pharmacy nearby with an AEON mart at the basement. There's good food around too. Really great location but if you stay the STAY ROOM type, please note that you will be facing a huge cemetery 🥲. It's mostly hidden by trees but you absolutely can see it. The hotel is right infront of the cemetery. Other room types won't get that view thankfully.
There's a free to use public bath, free ice pops, and free to use microwave. Washing machine outside is paid per use. You can see the status from your room. STAY ROOM washing is free with detergent provided 👍
Service was great initially. Check in team aided with my requests. However, checkout team was not the best. I arrived at the counter, confused and in a rush but the team in the morning all stood behind the counter, leaning their backs to the wall. I utter a word of question and nobody came forward to help. I tried to figure it out myself, by slotting in the card, then finally someone came forward, no talk no acknowledgement, tapped some stuff - all in japanese - and then nothing. I was confused, then one of the English speaking stuff said ”all done”... I was very unimpressed with this service. Especially with the sight of all of them leaning against the wall when I obviously needed help. Really a downer to a good stay.
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Price per night from:SAR 371
Posted on Jun 9, 2026
Guest UserWorst hotel experience in a month of traveling Japan — avoid if you have other options
I've been traveling across Japan for a full month — Osaka, Tokyo, Hiroshima and more — and Wellcabin Tenjin is hands down the worst service I've received anywhere.
Made a simple booking mistake and reached out to correct it within 10 minutes — not the last day, not last minute, literally within 10 minutes of booking. I wasn't asking for a refund or a cancellation — I simply wanted to change the date and upgrade to a more private room, both of which would have benefited them financially. Still a flat out no. I petitioned multiple times, even with the support of the hotel booking agent advocating on my behalf, and they remained completely unmoved. No empathy, no flexibility, no solutions. Just a stubborn, repeated refusal — for the most basic and reasonable requests imaginable.
The app also showed ”Failed to cancel booking” and ”Failed to modify dates” so there was no way to self-serve either. Completely trapped.
On top of that:
11am checkout means you are gone — permanently. You cannot come back inside, cannot use any facilities, cannot sit for a break, cannot do anything. You are physically out the door at 11am with no return. Most hotels worldwide let you hang around the lobby or common areas — not here. Just thrown out onto the street.
No luggage storage after checkout — in all my years of traveling worldwide, this is the first place I've ever stayed that refuses to hold your bags. Not once have I encountered this anywhere else. You're left dragging everything around all day with zero support.
The place simply doesn't feel welcoming — from the moment something goes wrong, you're completely on your own
Nickel-and-dime culture — they charge a fee for everything, including slippers. Every other hostel I stayed at across Japan provided them free, daily. Not here.
Locker room has no camera — you cannot leave anything safely here
Laundry is overpriced — the most expensive I encountered across every city I stayed in Japan
For a capsule hotel marketing itself on convenience, it fails on almost every front. Every basic comfort comes with a price tag, and the moment you need any flexibility or human decency, they shut the door on you — literally and figuratively — even when you act immediately, in good faith, and are willing to spend more.
The only thing going for it is the central Tenjin location — but that's the neighborhood, not the hotel.
I travel around the world constantly and this is genuinely the first time I've encountered a hotel this rigid, unwelcoming, and unhelpful. Only consider this place if you have absolutely no other options. Otherwise, keep looking.
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Price per night from:SAR 77
Posted on Jun 25, 2026
Anonymous UserI only stayed for one night but was so impressed by how spacious the room felt despite having 1 King and 1 single sofa bed which was helpful for my luggage packing and elderly parents. There was a ultra fast charging (100W) port and I thought that was very helpful. The location is also the best, nothing can beat, cross the road from Hakata station and it's there. Wish I could have booked this hotel across other parts of Japan.
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Price per night from:SAR 565
Posted on Apr 23, 2026|Junior Suite Smoking-2 Person Use
XiaoxiangbiziExtremely satisfied! The location is super convenient for getting around, everything is within walking distance. Coming back from a concert, I could even enjoy the massage chair, and they provide face masks and foot patches to relieve fatigue – truly a divine hotel! They even have wine for breakfast, which is amazing!
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Price per night from:SAR 435
Posted on Mar 5, 2026|Queen Room
Guest UserThe location was superb as it's just a few steps away from the underground entrance to the metro. There's also a 24Hr supermarket just minutes walk from the hotel above ground or if it's raining you can take the metro underground walkway which will also get you right to the entrance of supermarket. There are a few drug stores nearby (for medicine / cosmetics) and some open till 9pm or even midnight. It's only a very short walk to get to Canal city shopping area which has an array of shops and dinning options.
We stayed for 5 nights and breakfast was included in our room rate and it was very good with a decent amount of choices (we ended up eating there 4/5 mornings). Although the dinning area was not very big so if you're there during peak hours there could be a bit of a wait.
The room was a standard 'Dormy' room that you'd expect in almost any other Dormy Inn but for this particular hotel we felt the cleaning needs a bit of work. We have a habit of wiping down the shelves / tables before placing our things and even after three rounds of wiping with wet cloth / tissue it's still grey which shook us a bit.
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Price per night from:SAR 513
Posted on Jun 8, 2026
Guest UserWe had a wonderful experience at this hotel! The staff were incredibly friendly and helpful, answering every question we had with a great attitude. The room was super clean. Even though the space wasn't huge, it had everything we could possibly need—especially the microwave and washing machine, which were total lifesavers. It was so convenient to buy local food back to the room and heat it up. There was also a nice round table in the room that gave us plenty of space to enjoy our meals.
Downstairs in the lobby, they offer free welcome drinks and an ice machine. In the scorching summer heat, being able to grab an ice-cold drink whenever we wanted was amazing! Another cool feature was the big LED screen in the lobby—it let us explore local sightseeing spots, and the information was incredibly detailed. Overall, we had a fantastic stay and would definitely recommend this hotel to anyone visiting!
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Price per night from:SAR 252
Posted on Jun 1, 2026
Guest User
Location of this hotel is excellent! Extremely easy to find - exit from the Chikushi Gate (East) at JR Hakata station and walk about 5 mins to reach the hotel. There is also a bus stop just 100 meters away (1 min walk) that you can take from the airport to reach the hotel, or from the hotel to reach the airport.
Room is clean and decent size. Love the bathroom and the standing shower which has a nice rain shower, handheld shower and jacuzzi style massage shower. There’s also a bathtub for those who like to take baths. Room amenities can be obtained at hotel lobby so there is little waste - just take what you need.
There is also a coffee machine that is free at the lobby. There is a self-service washing machine and dryer at level 3, level 7 and level 11. There is also a Family Mart just infront of the hotel and also a Lawson just around the corner. Great for getting late night light snacks. Overall, an excellent hotel! Highly recommended!
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Price per night from:SAR 279
Posted on Jun 6, 2026|Standard Double (non-smoking)
Guest UserMy stay at the hotel was comfortable and enjoyable. The room was clean, quiet, and well‑maintained, and the staff were consistently polite and attentive. Check‑in was smooth, amenities were easy to access, and the overall atmosphere made the stay relaxing. I would be happy to return on my next visit.
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Price per night from:SAR 275
Posted on Dec 10, 2025
SinsinisThe room is quite small, and it’s a bit difficult for two people to open their suitcases at the same time — we had to take turns. Other than that, everything was very good. Breakfast was plentiful and varied. I had seen reviews mentioning ikura, but it wasn’t available during my stay, which was a little disappointing. Still, I was overall very impressed.
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Price per night from:SAR 210