Best Hotels in Melody Hills

Okay property, crappy internet, thin walls, noisy hallways and most importantly very rude and unprofessional staff. As a Diamond member, that’s well aware of Hilton standards, im utterly appalled by the way I was treated by the Front Desk Night Auditor. She was rude and full of sarcasm. I was given misinformation from a front desk staff member(s) and instead of apologizing or attempting to correct the error politely, she sarcastically continued to indirectly taunt me about the misinformation. She then calls the GM, places him on speaker phone for him to say “yeah she’s right” no empathy, no concern, no reconciliation. Then when I while attempting to prove my point (since when I let him know that the clerk was rude/sarcastic the GM says that he will rewind the camera to verify that she wasn’t rude or sarcastic), he couldn’t rewind the camera to verify that the information I was given earlier was given while he, pest control and some one else was at the desk. I should’ve known the GM wasn’t concerned because he doesn’t speak, he wasn’t inviting. I mentioned my being a Diamond guest, his rebuttal was I know what’s expected he’s at Diamond status as well. Moral of the story is that it’s not what you do but how you do it. I stayed with intermittent internet service. I stay through the horrible smell coming from a neighboring room. I stayed through the constant noise from the highway, the slamming of doors all night and the paper thin walls. They want the money but they sure as heck aren’t willing to be HOSPITABLE which ultimately should be the goal. Needless to say, I’m checking out and will forewarn others to by all means avoid this place if you’re seeking quality, comfortable stay. I only chose here because it was near a job site. I’ll travel to avoid this place. It’s a rip off. If they treat Diamond guests like this, imagine what they do to others that aren’t.

With a stay at Best Western Plus Fort Worth North in Fort Worth (Fossil Creek), you'll be within a 15-minute drive of Fort Worth Stockyards Historic District and Billy Bob's Texas. This hotel is 12.2 mi (19.6 km) from Texas Christian University and 8.2 mi (13.1 km) from Fort Worth Convention Center.Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area.Grab a bite from the grocery/convenience store, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:30 AM to 9:30 AM.Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Fort Worth? This hotel has 1445 square feet (134 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 138 guestrooms featuring refrigerators and microwaves. Your memory foam bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, while 32-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

The stay was just average. I did not receive room service during my stay. I had to request fresh towels as needed. My first morning on the property they closed breakfast early. I always enjoy the hot tea that is readily available and the hotel decor of Tru by Hilton hotels. The location is ok and was a decent amount of time away from everywhere that I needed to go.

This is a remodeled Raddison, so of course its a nice hotel. Unfortunately, the brought in a management company to save money, and boy does it show. After arriving and being verbally berated by a sexist GM, who made me cry in the front lobby- in front of all his employees- and told me that's a ”Me problem, not a WE problem”/ I should get my emotions under control. After this, he had his staff stalk me around to sign a new contract under duress. The rest of our stay, we got to see him run and hide from us when we walked by, stand up on the big staircase and glare at us and watch us. I paid a LOT of money to be at that hotel, and I felt like I was begging them to take my business. I called the managment company, and they didnt seem to want to deal with me at all about this. Braydon Skelton is one of the worst people I have ever met in my life. After a stressful check in, we experienced some of the worst food we ever have had at a hotel (except the sandwiches, those were amazing). Only one waitress for breakfast in the morning, no free coffee either. When we had a dinner of sweet potatoes with capers (so gross), I spit out the first bite i took. After I thought this was the worst dinner i ever had, a nice big big cockroach crawled onto our dinner table to help us eat. Immediately we left that room and ordered a pizza from down the street. Overall, I felt fearful, scared, unappreciated and abused at this hotel. I called the management company and never heard back from them. The GM Braden made a half hearted attempt to reach out to me but never got a hold of me. Honestly, I was scared and fearful to even answer the phone. It sucks, because we have been repeat customers of this hotel before they changed management in December. I would recommend this hotel for people only passing through, but not for events. and If you care about people and how other people treat customers or humans.. I would NOT recommend this hotel. For the record, I have been waiting for a couple weeks to write this to see if someone from management company would reach out to me about my terrible experience, and they did not.

Lulu was very helpful and accommodating in with a issue that occurred in suite rooms 704 air conditioning and sink in which she came very quickly to resolve the issues There was a language difference but she was provided great customer service

Avoid this hotel! Our room was gross on arrival. The smell was the worse. The first room, our bathtub was full of hair and a dirty bath cloth. Something very nasty was smeared across the wall above the trash, and the air did not cool. We asked for another room and were moved. The second room was clean but still had a foul smell. The closet shelf/pole fell on my son. They came much later and fixed only for it to fall again. Our toilet handle broke and it took 2 days to fix it. We had to call the corporate office to get someone in the room to fix the toilet. The front desk would not address it. The advertised shuttle was not running. The bar was fully open, but the advertised restaurant was closed because the cook did not show for 2 nights. (Pretty sure that was against the state health departments mandate). We had several friends in different rooms with other issues. The coffee makers not working, tv not working, refrigerator not cooling etc. To top our bad experience off... at checkout the bill had so many extra charges that we are still disputing that it doubled our cost. We have called for a week and cannot get a manager, and are told he is the only one that can help us. I have finally called the corporate office again and waiting a response. I disputed the charges at check out also, but was told then there was not manager on-site and the front desk could not fix it.

Had a blast. Everything was located downtown and within walking distance. The valet drivers was wonderful and very helpful. The staff was wonderful also. Whenever we needed anything, they brought it within 5 minutes or less. My only negative was there was no phone in the room to actually call the front office or housekeeping. I will definitely be back.

This Candlewood Suites is a gem. We come back to this place everytime we come to Fort Worth. The staff are extremely professional, and courteous. The Manager is a wonderful lady, who treats her guests like family. Shes strict with her rules, but kind with her explanations about the rules. During this pandemic, she stands above all the hotel mgrs we've met. And abides by the rules to keep everyone safe. This hotel is clean. There is no smoking allowed inside. But there are areas outside for that. The rooms are spacious. Very comfortable beds. Full kitchenettes. A free laundry area. A pantry for essentials. A lending pantry, with cooking supplies, games, etc. A dvd lending pantry. WiFi works great. Netflix users will have no problem with the WiFi. Everyone who works here are super friendly, if you have a problem with your room they will fix it asap. We enjoy our stays here, and will continue to return.

Staff was awesome Andrew, Rick, Christy, Nan, Ivy, Tony, Mandy, Najee Samantha Sara Shannon Was very friendly professional took great care of us Rick was so helpful to work with Appreciate the accommodation

I needed a room block for a group of wheelchair-bound teenagers coming to DFW for a basketball tournament. They're the coolest group of kids you could ever hope to meet, and the DOS/GM, Kim Chong, initially was very responsive and offered a great rate. Then she stopped responding to me. It took me two days to get the booking link she'd promised because she wasn't competent enough to send it to the correct email. Then she denied the kids the ADA rooms that we'd been promised, stating the hotel doesn't have them. Either she was lying or in violation of the Americans with Disabilities Act. Unfortunately, Kim is so incompetent that she didn't look to see what was going on in her own market that weekend: Cowboys playoff game, UIL Cheerleading, Ft. Worth stock show and rodeo. I wouldn't have offered a $78 rate that weekend! If I had, though, I do at least have enough integrity to stick to my word. Kim? Not so much. She canceled all of our rooms four days before we were supposed to arrive, leaving 10 disabled teenagers and their parents, as well as the two volunteer coaches, with nowhere to stay. This is discriminatory and gross. I'm hearing from my friends in the area that this was a blessing in disguise. One friend knows multiple people who've had their vehicles broken into here, and their property is tired and desperately in need of an update. The customer service is atrocious, and they have zero leadership. Apparently, Kim is the only manager and she is NEVER THERE. Run far away. You'll be glad you did.