Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Jul 12, 2026
Guest UserI specifically took time off to stay at this wellness hotel, and as soon as I walked in, the soothing scent of herbs and wood instantly calmed my frayed nerves. The overall decor is minimalist and zen-like, and the common areas are quiet and elegant. The hotel offers various wellness programs like yoga, meditation, and head therapy. The package includes free access to these activities, and there's no hard-selling involved. The soundproofing in the room is excellent, and the bedding is soft; it was completely quiet and peaceful at night. The staff spoke softly and gently, providing thoughtful and detailed service throughout my stay. Here, you don't have to rush through an itinerary; you can just unwind. All the stress from my week of work just melted away. It's truly perfect for a relaxing and restorative getaway.
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Price per night from:€64
Posted on Jun 29, 2026|King Bed
YeritianMy experience at Hyatt Regency Kunming this time was absolutely five-star plus!
I especially want to thank Bianca. She proactively contacted me even before check-in to confirm my itinerary and needs. She stayed in touch throughout my stay, and no matter what questions I had or what I thought of last minute, her response time was incredibly fast. More importantly, she personally followed up on every single request; it wasn't just a simple ”Okay,” but she truly made sure everything was handled before feeling at ease.
She also proactively arranged the welcome fruit, snacks, and turn-down service beforehand. I barely had to worry about a thing during my entire stay. Nowadays, many hotels have great hardware, but it's rare to find such detailed and warm service.
I also really loved the hotel itself. The overall design is very tasteful, and both the public areas and guest rooms are beautiful. I took so many photos this time; every corner was picture-perfect.
I've always had high expectations for Hyatt's service standards, but Bianca's performance still exceeded them. I'd even say her service surpassed my expectations for the Hyatt brand itself. She made me realize that what truly makes a hotel memorable for guests isn't just beautiful spaces and excellent facilities, but rather having someone who genuinely cares about your every need.
This stay left a very deep impression on me about Hyatt Regency Kunming, and I hope the hotel will recognize Bianca appropriately. Such service is truly rare and is the most important reason why I would choose Hyatt Regency Kunming again.
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Price per night from:€212
Posted on Jun 28, 2026
Tedi WareSome aspects of my stay were excellent but a few things were terrible. I will mention the good things first. The room was large, beautiful and gave a beautiful view of the sunset. The bathroom was superb indeed and the bathroom amenities were superior as was the shower, toilet and everything associated with the bathroom. The problems were as follow: There was no dining facilities in the hotel to eat dinner and I was very hungry after traveling 12 hours by train from Shanghai. I had to walk very far to get to the area that has restaurants and food kiosks. When I returned to the hotel with some food that needed refrigeration, I discovered the refrigerator in my room was not working. I called for service and the worker who came to check said the refrigerator was broken and could not be replaced. this was a big problem since I needed to refrigerate the only food I had purchased. Finally, another staff came to my room and discovered the refrigerator was in fact , not broken. It was not plugged in properly so that problem was finally resolved after a very long time. The worst thing was the bed. It was so hard, it was painful to lay down on it and impossible to sleep on it. I called the desk for help and they told me that they did not have a softer mattress to give me. The mattress was as hard as concrete and I was desperate to sleep. A staff member came up with a suitable solution. She brought several duvets and covered the hard mattress with them--placing them one on top of another until I was finally able to lay down on the bed without experiencing pain. It was very late in the middle of the night before I was finally able to lay down on the bed and go to sleep.
In summary, the room itself was excellent and the bathroom was superior. Unfortunately, the mattress was entirely unacceptable and impossible to sleep upon. It was also very disappointing that the worker did not know how to. get the refrigerator to work properly but his superior knew immediately what the problem was. Much time was wasted until she resolved the problem. The worker should have been more knowledgeable and competent.
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Price per night from:€39
Posted on Jul 24, 2026|2 Double Standard
HongyanhongyanThe hotel garden is lovely, and you can see Xishan Mountain from the third floor, though it's not very large. The room amenities are just average. The Yunnan specialties at breakfast were quite good, but the Western pastries weren't great. I booked two garden view rooms for three nights each. The butler upgraded us to the fourth floor, but gave us two rooms that were far from the elevator and had balconies facing the main road. After some discussion, the butler offered to change one room to a better view, but considering my two elderly parents are 80 and repacking their luggage would be too much hassle, we decided not to switch. Later, the butler did send some milk and desserts, but that's a service usually offered by five-star hotels anyway. To my surprise, the faucet started leaking from the bottom when I was washing my face for a bit longer at night. With only one night left, I just decided to bear with it. This hotel really isn't good value for money; out of all the hotels I've booked, this was quite a mistake on my part.
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Price per night from:€106
Posted on Jul 30, 2026|Twin Room With City View Club Millesime
DaixiaozhuThe healing journey begins at the hotel and culminates in the gentle kindness brought by Heidi. Heidi, the duty manager, was exceptionally thoughtful. She proactively helped coordinate a room upgrade, and upon learning about my travel needs, she offered an additional breakfast and executive lounge access. She arranged a smoke-free, high-floor room overlooking Dianchi Lake for a better view, and her meticulous arrangements truly eased my travel fatigue.
Heidi's demeanor was gentle and graceful, and she handled matters with patience and professionalism. Every request was addressed thoroughly; her professionalism and sincerity shone through in every small detail. As a Sofitel in Kunming, the hotel perfectly blends French elegance with local Yunnan charm. The lobby features Yunnan-specific floral art and ethnic soft furnishings, creating a unique romantic and luxurious design. The guest rooms offer a comfortable and relaxing stay, with floor-to-ceiling windows directly facing the lake and mountains of Dianchi. The executive lounge boasts excellent views, and the snacks and drinks are exquisite and high-quality. Breakfast combines French pastries with authentic Yunnan rice noodles and flower cakes, offering a wide variety and delicious flavors. Both the hardware and service are truly worth savoring.
Walking around the hotel, one can glimpse the brand's unique French romance everywhere, complemented by the spiritual lake views unique to the 'Spring City.' Both the facilities and services exude style and warmth. Whether gazing at the misty Dianchi Lake from the window or enjoying a drink in the executive lounge, you can feel Sofitel's exclusive aesthetic of sophisticated travel. Heidi's meticulous and thoughtful service perfectly balanced the rush of travel, adding a human touch to a luxurious stay.
The entire stay was leisurely and pleasant, precisely because of Heidi's attentive and personalized care, which made this stay full of surprises and warmth. When I return to this area in the future, this hotel will still be my first choice, and I once again express my gratitude to the gentle and dedicated Heidi.
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Price per night from:€86
Posted on Apr 26, 2026
Guest User
The hotel environment is fantastic, right next to Yulongwan Park. There's a small path leading to the back entrance of the park, and it's lush with greenery, making the air really fresh. The front desk staff (especially the young lady) was super friendly and provided excellent service. The room was spacious, and all the drinks in the minibar were complimentary. It also had a balcony, perfect for soaking up the sun and enjoying a cup of tea – super relaxing!
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Price per night from:€120
Posted on Mar 21, 2026
Guest User
The room was quite spacious, and I loved the private hot spring in the courtyard. The mountaintop restaurant was just okay; the food could definitely be improved. Overall, it was a pretty good experience for a one-night stay, definitely better than staying in the city.
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Price per night from:€299
Posted on Jul 24, 2026|1King 2Twin 2Bdrm Living Dining Lake View Room
Guest UserMy recent stay at the Crowne Plaza Kunming Dianchi (Gudian) was absolutely fantastic, earning a full five-star rating thanks to the incredibly attentive and thoughtful service!
Before my trip, I had a lot of luggage, so I shipped some larger items to the hotel in advance. Clove proactively coordinated with the concierge to ensure they were handled properly.
On the day of my departure, I had an early flight and didn't have time to eat in the restaurant. After I communicated my needs to Clove, she very kindly helped coordinate with the restaurant to pack a simple and portable breakfast. The variety was well-balanced and convenient for eating on the go, perfectly solving the problem of not having time for a meal while traveling.
Overall, the hotel environment is excellent. The Gudian-style garden landscape is beautiful and pleasant to look at. The rooms were clean and tidy, with great natural light and ventilation, making for a very comfortable stay. From the careful handling of my pre-sent luggage to the thoughtful packed breakfast for my early flight, the staff responded quickly and handled every request impeccably. I felt the attentive and thorough service everywhere, which completely exceeded my expectations.
Whether it's a family vacation or a short trip, this hotel is an excellent choice. The next time I visit Kunming, I will definitely choose to stay here again!
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Price per night from:€91
Posted on Jan 25, 2026|Patio Villa
Guest UserTo start with: it's been a long time since I've had such a satisfying experience.
**Facilities**: This is a hot spring resort that's well-maintained despite its age. Villa 10 is perfectly situated, and the facilities are in excellent condition – not a single sliding door was out of order or stuck, which is quite impressive. However, it would be even better if the front door locks were upgraded.
**Cleanliness**: Very clean, very satisfied.
**Environment**: I walked all around the resort grounds; the scenery is beautiful. Beyond the expansive lake views, there's also a hidden gem of a pond with bald cypress trees.
**Service**: Absolutely more than five points, more than five stars – truly perfect. The golf carts were available on call, and the turndown service was meticulous. A special thanks to Ms. Yang at the front desk for helping to coordinate our departure transfer, adding another wonderful touch to our trip.
**Afternoon Tea Experience**: The taste was exquisite; I even worried I might never find such delicious pastries elsewhere again.
**Airport Transfer Service**: The transfer car was good, and the driver was skilled and provided thoughtful service.
**Outdoor Garden Hot Spring Experience**: The hot springs were great. The bathing area even thoughtfully provided a stool for seniors, though the lighting in the changing area was really too dim to see the locker numbers.
**Food**: The food was also good. I really liked the mushroom and radish dish at dinner, and the roasted duck was unique. The breakfast rice noodles were outstanding! And the gulls loved the birdseed provided for them too.
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Price per night from:€446
Posted on Jul 17, 2026|Xiwei Three-Bedroom Family Hot Spring Villa (Outdoor Private Tub)
Aleixiwoyanghu
I extended my stay in this family room today, and the experience far exceeded my expectations. The entire room is decorated with warm, natural wood, giving it a simple yet高级 feel. The space is wide open and spacious, with plenty of room for activities, so my family never felt cramped. The huge floor-to-ceiling windows, paired with a curved bay window for viewing, offer a stunning sight of lush green bamboo and banana trees outside. The fresh greenery fills the view, and sunlight gently streams through the sheer curtains, bathing the room in a soft glow. The bedding on the large bed is soft and skin-friendly, and the spacious and comfortable sofa area in the living room is perfect for the whole family to relax and chat. The room is surrounded by lush greenery, providing a quiet and tranquil escape from the outside noise. The layout thoughtfully balances relaxation and recreation, and the details are both comforting and healing. Our whole family felt comfortable and relaxed, making it perfect for a short family getaway. The butler service was also very attentive and friendly. It was a wonderful stay.
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Price per night from:€230