Spa Hotels in Madrid

The location of the hotel is very good, with many restaurants and 5 minutes from the Royal Palace of Madrid. The alley behind looks like Chinatown, with Chinese supermarkets and restaurants. The service was also good. I had breakfast for four days. My children loved the Turros Spanish churros.

The location of the hotel is excellent and very convenient for exploring Madrid. Check-in was swift and efficient, with great service from Daniel, which set a positive tone upon arrival. Check-out was also smooth and well handled. The breakfast area and service were good but could use some improvement, both in organization and attentiveness. Concierge service was good. All front desk staff, bellboys, and door staff were excellent. Unfortunately, the overall experience was significantly impacted by the condition of the room/bathroom. Housekeeping services and room cleanliness were extremely poor, to the point that it ruined what could have otherwise been a pleasant stay. Cleanliness is a top priority for me and my family and one of the main reasons we choose 5-star hotels, and in this regard, the hotel fell far short of expectations. This was particularly disappointing given that we had communicated with the hotel prior to check-in, yet the issue was not addressed despite the repeated and daily requests! I will not go into details nor post pictures out of respect, and just I hope that the hotel will pay attention to this. While some departments clearly made an effort, the lack of basic room cleanliness overshadowed those positives and ultimately defined the experience.

We booked a deluxe triple room. The entire check-in process, from arrival to settling into our room, was very smooth. The hotel itself has a great ambiance, and the staff were incredibly friendly and welcoming. Our room overlooked the square, offering a beautiful view. The location is superb for exploring, as the Line 10 Metro exit is just 100 meters away, making it incredibly convenient. Overall, we had a very pleasant stay! 😊

After a frustrating experience at the Sofitel in Lisbon, I was immediately put at ease by the warm and professional front desk staff upon arriving at the Four Seasons in Madrid. The bellhop who helped with my luggage to the room was also very enthusiastic, even offering to get me more water, to which I replied I would call if needed. The hotel's location, as expected, is right in the heart of the shopping district. The ambiance perfectly matches the hotel's standards. In contrast, the Oriental Mandarin in Barcelona had much smaller rooms. Overall, I'm very satisfied with my stay at the Four Seasons this time.

The room was very clean, the breakfast was very small and the pool was very small, we expected more variety at breakfast, little bread variety. In check out we reported a safety problem in the pool that seemed very dangerous. Unfortunately the receptionist did not show interest and no one simply “we will report the situation.” We also think that hotel has all the conditions only to be invested in the training of receptionists and maintenance.

The service provided by every single staff ranging from front desk to concierge was excellent and flawless. Mario (front desk), Enrique/Alex/Miguel (concierge) we super helpful to help arrange for our tours to Avila and Segovia. The best service we have received from a 5-star hotel the past 5 years we have been to!

We stayed at The Madrid Edition while celebrating my friend’s 40th birthday in Spain, and it was the perfect choice for the trip. From the moment we arrived, the experience felt special and well thought out. The hotel kindly surprised us with complimentary cava and a birthday cake, which was such a lovely touch and made the celebration even more memorable. We had also requested a flower arrangement in advance, and it was done beautifully—exactly as we had hoped. The location is another huge advantage. The hotel sits right in the middle of the city, making it extremely convenient to walk to restaurants, bars, and shopping areas. It made exploring Madrid effortless. What truly stood out was the staff. Everyone we interacted with was incredibly friendly, welcoming, and professional, which made our stay even more enjoyable. The only small downside was the room ambience lighting felt a little too dim at times. Aside from that minor detail, everything—from the lobby and facilities to the rooms—was excellent. Overall, we had a wonderful stay and would happily recommend The Madrid Edition to anyone visiting Madrid, especially for a special occasion.

The hotel is very close to the airport and offers an airport shuttle service, with the earliest departure at 4:35 AM. The rooms are quite small. I booked two rooms, and one had noticeable water stains on the table that hadn't been wiped clean. Also, the bed sheets weren't very clean!

The location is extremely convenient, and the place is very clean. I would definitely stay here again. Our family of three travels very easily; there are plenty of restaurants and entertainment options nearby, so we hardly need to take any more transportation. It's very convenient for our family.

Hotel location is very good, very close to Madrid's fashion shopping avenue serrano, service is OK, breakfast type is not much, if you want to try the Spanish breakfast can go out of the store, it is not recommended to book the hotel's breakfast. Overall, it seems to be very good. This time, the photo provided by Ctrip does not match the room. The hotel's room classification is very clear and can be seen on the hotel's own website, but Ctrip's technical department generally refers to the room type photos. The deluxe room is obviously irresponsible. In response to customer service, their reply was that the technical department did not make a mistake. Can only suggest that Ctrip can not visit the hotel in person before sending a room picture, please carefully browse the hotel's website, the picture of the room is carefully classified to be responsible for the performance of the consumer... I have lived this place before. The hotel, knowing the room type, made such a comment. I hope you can see this comment. The hotel is very good, but Ctrip's service is a bit disappointing...