Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Jan 10, 2026
Jasem A
The location of the hotel is excellent and very convenient for exploring Madrid. Check-in was swift and efficient, with great service from Daniel, which set a positive tone upon arrival. Check-out was also smooth and well handled.
The breakfast area and service were good but could use some improvement, both in organization and attentiveness.
Concierge service was good.
All front desk staff, bellboys, and door staff were excellent.
Unfortunately, the overall experience was significantly impacted by the condition of the room/bathroom. Housekeeping services and room cleanliness were extremely poor, to the point that it ruined what could have otherwise been a pleasant stay. Cleanliness is a top priority for me and my family and one of the main reasons we choose 5-star hotels, and in this regard, the hotel fell far short of expectations.
This was particularly disappointing given that we had communicated with the hotel prior to check-in, yet the issue was not addressed despite the repeated and daily requests!
I will not go into details nor post pictures out of respect, and just I hope that the hotel will pay attention to this.
While some departments clearly made an effort, the lack of basic room cleanliness overshadowed those positives and ultimately defined the experience.
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Price per night from:PLN 1,844
Posted on Aug 18, 2025|Standard
Guest UserThe hotel's location is excellent, with convenient transportation, very close to both the subway and bus stations. The rooms are comfortable and spacious, artfully designed, tidy, and clean. Downstairs, in Plaza de España, you'll find statues of Don Quixote and Cervantes, figures familiar to Chinese people. Just a small heads-up: the Nespresso capsules come with a charge. Also, while many highly-rated tapas restaurants downstairs on platforms like Xiaohongshu offer generous portions, the taste is quite ordinary. What impressed me most was how incredibly nice, thoughtful, and attentive all the staff were. I'll definitely choose Vp Plaza again on my next visit to Madrid!
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Price per night from:PLN 1,049
Posted on Aug 30, 2024|Superior Room King
Guest UserThe Four Seasons Hotel in Madrid is in a very good location.
It is next to Starbucks and has all kinds of food and beverage.
It is next door to Hermes and other brands.
The whole hotel is very new, and the room layout is very good.
It is spacious and comfortable, and the bathroom is also spacious and bright.
The lobby is elegant and has the boldness of Spain, and it is magnificent.
The breakfast is average, with too few choices.
But it is nice to sit outdoors and enjoy the scenery.
The enthusiasm of the waiters is also limited... It is just average.
This is the only regret...
In short, if you only consider the living comfort, you will still choose the Four Seasons. The room will not go wrong.
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Price per night from:PLN 2,792
Posted on Jul 27, 2023|Premier Room
ancoheBeautiful hotel, warm and considerate service staff, delicious breakfast, great location, within walking distance to the Royal Palace of Madrid, Puerta del Sol, and even Retiro Park. The car rental company has a store in the underground garage of Plaza de España. You can pick up the car there. It's only a 500-meter walk, everything is perfect, and it's worth coming back. That day I went to the rooftop swimming pool and unexpectedly met a handsome foreigner waiter who spoke Mandarin better than me😄. There was also a Chinese girl in the restaurant who was enthusiastic and capable; if the price is acceptable, there is nothing to worry about.
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Price per night from:PLN 1,651
Posted on Apr 9, 2026
Libao
The room was decent. The only issue was the extra bed creaked loudly every time you moved. We stayed for three nights, and on the third day, when we returned to the hotel, they hadn't replenished the water or toothbrushes. However, after calling down, the front desk immediately sent someone up with them. The service response time was great. This stay, I happened to encounter a sports team, which was a fun surprise! 🥳
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Price per night from:PLN 559
Posted on Mar 22, 2024
Anonymous User
Hotel location is excellent.
Service needs to be improved. The day before check out, the hotel asked us to change rooms, and there was no sorry for disturbing the passengers. This service is too inconsistent with the hotel positioning.
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Price per night from:PLN 1,134
Posted on Mar 5, 2026
M Chuah
We stayed at The Madrid Edition while celebrating my friend’s 40th birthday in Spain, and it was the perfect choice for the trip. From the moment we arrived, the experience felt special and well thought out.
The hotel kindly surprised us with complimentary cava and a birthday cake, which was such a lovely touch and made the celebration even more memorable. We had also requested a flower arrangement in advance, and it was done beautifully—exactly as we had hoped.
The location is another huge advantage. The hotel sits right in the middle of the city, making it extremely convenient to walk to restaurants, bars, and shopping areas. It made exploring Madrid effortless.
What truly stood out was the staff. Everyone we interacted with was incredibly friendly, welcoming, and professional, which made our stay even more enjoyable.
The only small downside was the room ambience lighting felt a little too dim at times. Aside from that minor detail, everything—from the lobby and facilities to the rooms—was excellent.
Overall, we had a wonderful stay and would happily recommend The Madrid Edition to anyone visiting Madrid, especially for a special occasion.
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Price per night from:PLN 1,954
Posted on Mar 10, 2026|Melia Room
Guest UserTPoor & Discriminatory Shuttle Service – Avoid Relying on It!
Terrible experience with Meliá Madrid Barajas free shuttle on 11 Feb 2026.
Driver ignored T1 stop outbound (only Spanish announcement), forced us to T4 unnecessarily.
Evening return at T1: Showed room key, bus had plenty empty seats, but driver refused us & told to go T4. Airline crew boarded no problem. Stuck in pouring rain → paid outrageous €22 taxi.
Complained to front desk – no response or apology after weeks.
Website says shuttle stops at T1/T2/T4, but drivers decide otherwise. Felt unwelcome & discriminated against. Extremely disappointing for a 4-star airport hotel. Urge management to fix policies, train staff properly, and respond to complaints.
Do NOT depend on this shuttle!
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Price per night from:PLN 536
Posted on Jan 27, 2026
Anonymous User
The hotel's location is absolutely fantastic, making it incredibly convenient for getting around. The subway is nearby, within walking distance, and there are plenty of restaurants downstairs within walking distance. There are also many attractions within walking distance of the hotel!
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Price per night from:PLN 739
Posted on Jun 27, 2019
RUOLEIHotel location is very good, very close to Madrid's fashion shopping avenue serrano, service is OK, breakfast type is not much, if you want to try the Spanish breakfast can go out of the store, it is not recommended to book the hotel's breakfast. Overall, it seems to be very good. This time, the photo provided by Ctrip does not match the room. The hotel's room classification is very clear and can be seen on the hotel's own website, but Ctrip's technical department generally refers to the room type photos. The deluxe room is obviously irresponsible. In response to customer service, their reply was that the technical department did not make a mistake. Can only suggest that Ctrip can not visit the hotel in person before sending a room picture, please carefully browse the hotel's website, the picture of the room is carefully classified to be responsible for the performance of the consumer... I have lived this place before. The hotel, knowing the room type, made such a comment. I hope you can see this comment. The hotel is very good, but Ctrip's service is a bit disappointing...
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Price per night from:PLN 1,555