8.9/10Very Good63 Reviews
Lucca Centro Storico Lucca|0.75km from city center
I had booked this facility for a private trip.
The structure is beautiful and central. Unfortunately I could not take advantage of the stay because causes disease I could not leave.
I am sorry that the structure has such a tight rules that it cannot accept any request for reimbursement/partial reimbursement/change of booking in any way for one reason, among others, a certificate. I know that I have booked the structure from third-party site, The hotel could still accept to move my reservation and I was also willing to pay for the price difference. The staff I had to do with telephone was still kind, I understand that a receptionist cannot The hotel's instructions could be changed, but I think you could have done better. I appreciate the assistance I have received from trip.com, which at least returned me a small number in trip coins.
I still plan to re-book in this facility because I don't want to miss this experience of travel.