The hotel was under major renovation during my stay, so the first day check-in was at level 21. It was a bit confusing at first since my Grab driver dropped me at the side entrance, I had to go through the mall, carry my heavy luggage up one flight of stairs, and then take the lift to level 21.
By the next day, the new main lobby was open, and I must say it looks very modern and welcoming! There was still a slight smell lingering and, strangely, quite a lot of flies around, but overall it’s a big improvement.
The room itself felt a little old and dated. The corridor had a mild moldy smell, and while the room was generally clean, there was some dust in the corners. Hopefully, room renovations will follow soon.
The real highlight of this hotel is the staff. Every single person I encountered was attentive, helpful, and easygoing, just like the wonderful local people I met in Kuching. With updated rooms to match their excellent service, this place would be perfect.
- Guest User
Overall, the stay was good. The staff were friendly and polite, which made the experience pleasant. However, the amenities provided were quite limited. As the hotel is still under renovation, mornings can sometimes be disturbed by construction noise.
The waiting area near the lift to the car park could use some improvement as the lighting is rather harsh and uncomfortable. Additionally, it would be much more convenient if complimentary parking were provided for hotel guests.
- Anonymous User
