An excellent hotel, very clean, with unlimited complimentary beach towels on the beach and by the pools, and a free shuttle to the Dubai Mall twice a day at 10:00 and 16:00. The staff is polite and eager to help, but few Russian-speaking staff can be difficult to communicate with. There's an excellent fitness center with exercise machines, table tennis, and a good sauna with a relaxation area. There's also a bowling alley, and the prices are reasonable. The hotel grounds are well-maintained but not very large. The beach is 350 meters wide. Half of the hotel grounds are villas. This is really just the pool area and the beach. There's not much to explore outside the hotel grounds, and there are no parks or squares.
Breakfast offers a wide selection of dishes, including four types of scrambled eggs with various toppings: omelette, sunny-side up, poached, and fried on both sides. The food in the hotel restaurants and bars is delicious, but expensive. Across the street from the hotel entrance, there's a food court-type restaurant located on the canal bank. It offers a wide selection of restaurants. We liked the Chef Miran fish restaurant. The fish is excellent, and you can choose which fish to cook. The meat isn't as good. The prices are reasonable, and the service is excellent. I don't recommend the Shalta restaurant, which is just to the right of the entrance. The barker, Roma, speaks good Russian, is very smiling, and introduces himself as the owner. He knows how to entice you. But the food is disgusting.
The Fish Market is nearby. We liked the Nesto shops, which have a good selection and are located nearby.
- Guest User
The hotel has a great pool
Attention is needed to improve the breakfast offering with more selections
Unfortunately I witnessed one of the Managers making a staff member cry in public on the first floor bar reception yesterday lunch time, this was very unprofessional and he should have taken the staff aside in a room out of customers views! I did not pay for that as a n addition - I believe his name is Rafael, I spotted him a few times huddling with staff in different areas, but the conversation just looked casual not formal.. this is the reason for my score of 3 for service it would be 5 had I not seen the manager
I would like to commend the [Russian] staff in cafe naseem, both at reception and floor runner - the floor runner took my special drinks request and had it prepared by the chef - she is always seen smiling - she should be promoted -
Disha in first floor lounge was very warm and welcoming and made sure my elderly mother was taken care of whilst I was away
- Guest User
