Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Jun 11, 2026
xfmhThe room was spacious, and the amenities were complete and brand new. Since I was here for my daughter's graduation, the hotel even specially prepared a graduation bouquet and a cake. The most pleasant surprise was the customized room cards, engraved with the university's logo – a truly delightful and memorable touch. I'd like to extend a special thanks to Angela from the reservations department, who meticulously inquired about our room preferences and travel arrangements before our arrival; her service was incredibly thoughtful. Overall, the staff at the front desk, room service, and housekeeping were all very enthusiastic and attentive. It was an extraordinary experience!
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Price per night from:PHP 31,942
Posted on Jun 18, 2026
fishwingI've always wanted to stay at Hotel Okura, but it's so hard to get a reservation. I finally managed to book a two-night, three-day stay last week, and I was so impressed by the meticulous and thoughtful service. I have to give it a big thumbs up:
1. Before checking in, I emailed the hotel to let them know it was my husband's birthday in June and asked for some birthday decorations. They replied quickly, and to my surprise, they even sent a delicious matcha cake! [Strong]
2. The hotel lobby is open and airy with a simple, understated design. The bamboo garden courtyard is serene and luxurious, creating a wonderful ambiance. The front desk staff are all attractive and friendly. When we checked in, Johnny thoughtfully extended our check-out time to 1 PM. When we checked out, Alsen proactively asked about our stay and even gave us a hotel fridge magnet. The service from both gentlemen was truly exceptional.
3. The guest room layout is well-designed, comfortable, and practical. The Japanese design details are perfectly executed. The tea set is very practical, and there were also candies and fruit, with complimentary beverages. The housekeeping staff did a fantastic job cleaning and thoughtfully organized all my jewelry and cosmetics. It's been years since I've seen such a comprehensive turndown service – water, slippers, and a bathmat were all meticulously placed, and they even provided a sleep spray and paper cranes. Coming back to a tidy room every day after enjoying the Grand Resort Deck was incredibly comforting.
4. I've already decided to bring my mom to Hotel Okura next time, and I hope it will be easier to book then. I do wish the trash can in the bathroom was a bit bigger. All in all, my stay at Hotel Okura was very pleasant and excellent.
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Price per night from:PHP 30,390
Posted on Jul 11, 2026
Anonymous UserThis is actually a great establishment. Location wise is easily accessible, price wise is decent, has a good privacy. I would say this hotel is more of a Chinese mainland kind a type. It does’t have proper coffee in the room, most of the staff speak Mandarin instead of English, the decoration and stuff are too.
What I meant by privacy is that this hotel’s lobby is on the 38th floor and there is a separate elevator to go down to the room floors. However, to go down to the entrance is either go back to the lobby and change, or go to the gym and restaurant and take other elevators at the back. It is like a maze.
My room view is magnificent, facing Macau tower, the bridge, and the Sands. The gym and pool are also nice. In general, this is such a proper family hotel with a decent price. It would be so much better for me personally if they have Netflix as well as proper coffee like Nespresso.
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Price per night from:PHP 10,082
Posted on May 29, 2026|Deluxe King Room (Bond Tower)
AHMAD FARHAN F M AL-MASLAMANI⭐⭐⭐⭐⭐ An Exceptional Stay at Londoner Grand Macau
Our stay at Londoner Grand exceeded our expectations from the moment we arrived until the day we checked out.
The hotel feels elegant, modern, and luxurious, yet still warm and welcoming. Our room was beautifully designed, exceptionally clean, and very comfortable. Every detail seemed carefully considered, from the quality bedding and spacious bathroom to the premium amenities and thoughtful touches throughout the room. We especially appreciated the complimentary coffee machine, TWG tea selection, luxury toiletries, and the stunning views overlooking Cotai.
The location is excellent, making it easy to explore the surrounding resorts, attractions, shopping, and dining options. The hotel itself is connected to a vibrant complex, so there is always something to see and enjoy without needing to travel far.
What impressed us most was the level of service. The staff were professional, attentive, and genuinely welcoming. Check-in and check-out were smooth, and throughout our stay we felt valued as guests.
The facilities were equally impressive. Everything was maintained to a very high standard, and the overall atmosphere felt refined, comfortable, and relaxing. It is clear that Londoner Grand aims to provide a premium guest experience, and in our case, it absolutely succeeded.
One tip for future guests: if possible, I highly recommend paying the full reservation amount in advance. We prepaid our stay through Trip.com, and when we arrived for check-in, we were pleasantly surprised to find that we were exempt from paying a security deposit, which made the arrival process even faster and more convenient.
Overall, this was one of the most enjoyable hotel stays we have had in Macau. We would gladly return and would not hesitate to recommend Londoner Grand to anyone looking for a luxurious, comfortable, and memorable experience.
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Price per night from:PHP 11,615
Posted on Jul 1, 2026|Deluxe King Room
XiaobudianerererererThis was the best hotel experience we had during our trip to Hong Kong and Macau. I really care about service, and I went in with high expectations, but St. Regis truly lived up to its reputation as having the best service. The attention to detail in their service was astonishing and kept surprising me. Most of the staff were expatriates, and they were very prompt with pick-ups and drop-offs, and incredibly perceptive. The 6 PM evening ritual was quite grand. My husband and I were at the very back of the line, just hoping to grab a glass of champagne to try, and the front desk staff immediately brought one over to us. They were thoughtful, professional, enthusiastic, and gentle. Fruits and coffee were delivered whenever we wanted. The room was very clean and beautiful, and directly across from a mall where we could eat. If this hotel were in mainland China, I'd definitely want to stay here repeatedly.
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Price per night from:PHP 13,956
Posted on Jul 10, 2026
CaomeibaobaoThe hotel's decor is very trendy and innovative, and its location is incredibly convenient for getting to Grand Lisboa and the Ruins of St. Paul's. The room, bedding, and overall environment are excellent, and all the facilities are brand new. It features an automatic smart toilet, a walk-in shower with a wet/dry separation, and great amenities, plus a balcony. The front desk staff, Mia, Delia, YoYo, and Rainbow, provided excellent and enthusiastic service—truly wonderful! This hotel seems to attract mostly young people, and the elevator requires a key card for access, which feels very secure. There's also a park and a 7-Eleven right next door, which is super convenient!
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Price per night from:PHP 3,784
Posted on Jul 15, 2026
0xLouise
1. The check-in process at the front desk was chaotic. After receiving my room card, the staff didn't bother to inform me that the elevators were divided into high and low zones. I went straight to an elevator, only to discover I was in the wrong zone after going up. Already tired and wanting to rest, I had to go back down and switch elevators, which was a huge hassle. What made it worse was that the front desk staff clearly saw me heading to the wrong elevator but didn't say anything. Their lack of proactive service was very disappointing, and it really soured my overall check-in experience.
2. I went to a concert and left my mom alone at the hotel. After she returned from the supermarket, she noticed someone had entered the room – the pillows were tidied, and slippers were left out. However, we hadn't requested any turndown service. I don't understand why someone would enter the room without permission; for a hotel of this size, it's quite unacceptable.
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Price per night from:PHP 12,005
Posted on Jul 13, 2026
Anonymous User
Escaping the hellish routine of work, my partner and I hid away at the Grand Coloane Resort for a day to recharge. 🌊
The breakfast buffet was all-you-can-eat, so no need to rush; we could slowly fill our stomachs. The pool view was absolutely stunning; soaking in the water and feeling the sea breeze, all the fatigue from overtime work just vanished. Far from the city noise, it was just the two of us, recovering and rejuvenating!
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Price per night from:PHP 4,819
Posted on Jan 25, 2026|Premier Deluxe Twin Room
Maggie Sun 9527
Every time we renew our child's passport, we stay here. It's super convenient for getting things done, there are lots of food options nearby, and it's easy to get to the border crossing. Plus, the hotel offers shuttle service. Oh, and the egg tarts in the lobby are absolutely delicious!
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Price per night from:PHP 3,693
Posted on Jun 28, 2026
Guest User
The room service was excellent, incredibly friendly and professional, far exceeding expectations. The 30+ strong delegation from the University of Brazil was extremely satisfied and said they would return here on future visits to Macau and recommend it to others. Every visit to Macau has been a 100% positive experience. Many thanks to the hotel team for their thoughtful and professional service. Especially the power outlets, which can accommodate various needs, are a big plus and very international.
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Price per night from:PHP 4,211