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Carlton George Hotel
4.3/5101 Reviews

Carlton George Hotel

Central Glasgow|0.31km from Glasgow City Church
Just back from a overnight stay and can’t believe the difference in a few years with Carlton George. We were so impressed on our last visit and so much has changed. I am genuinely not one for leaving negative reviews but I feel these need to be addressed as it definitely isn’t your usual Carlton George experience. We booked an executive room with lounge access. No issues with room. Comfortable bed and good shower. Mini bar and decanters. My partner had booked extras which was lovely when we arrived. Part of our package was 3 course meal in rooftop restaurant. The restaurant is lovely and amazing views over glasgow. When we arrived we were taken over to be seated and given menu ( which wasn’t the market menu that we had booked) We then waited about 15 mins to be asked if we wanted a drink. The restaurant only had 2 other tables of customers so wasn’t busy. There was around 4 staff all huddled around bar and could see we were waiting and the fact we were looking over no one seemed bothered. The waiter did eventually explain they were learning a new app to order which was fine but no attention was given to waiting customers. This seemed to be a running theme afterwards. The food was mediocre definitely not the quality we had before or what you are paying for. The lounge was self service. We couldn’t find the ice when we arrived. Behind the lounge is the kitchen and we could hear someone moving around. We asked if they could help us. The chef came out not happy and told us there the bell was ( I might add was not in an obvious place) extremely rude. There was no other staff member around to ask. The mixers were all 2 litre bottles that everyone was sharing. I found it a bit bizarre after pandemic they would have this. The snacks again were not really up to much. I’ve never had popcorn that wasn’t flavoured at all but they had it there. Even some plain crisps would have been better but these are little things. The final straw this morning was breakfast. Now we raved about breakfast to everyone last time we were here, it was outstanding. Also for an extra £5 you get it delivered to your room. The breakfast that arrived was abysmal. We went for Scottish breakfast. 2 potatoes scones, lorne slice tiny amount of beans, egg and no bacon. Turns out the chef forgot to put that on the plate. Toast was not toasted. All these things might not seem important to some people but I genuinely couldn’t fault anything on our last visit. i think a little more tlc is needed altogether. Mainly the customer service. Checking your customers aren’t waiting to long and they have everything they need, not snapping at customers who are asking for help, and maybe an extra member of staff in helping the chef plate up the food so it’s acceptable to the customer.

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Searching for hotels near Glasgow City Church? Compare room rates and reviews to find your ideal stay.
Premier Suites Plus Glasgow George Square
4.2/572 Reviews
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We stayed during Christmas season and there was a Xmas market next door. The hotel is spacious and all the necessary facilities, including kitchen and washing machine are provided.
The Merchant City Inn
3.3/562 Reviews
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The triple room is on the top of the building, quiet and clean, like a castle. There is breakfast, bathroom and toilet. Stayed 2 nights. Close to the square, shopping center and subway. It is 1.5 kilometers to the long-distance bus station.
Premier Inn Glasgow City (George Square)
4/544 Reviews
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The English breakfast was hearty and delicious. The hotel has complete facilities, elegant environment and high security. It is only a 5-minute walk from the university where my daughter is studying. There is a cafe downstairs, and afternoon tea is convenient.
Moxy Glasgow Merchant City
4.2/5112 Reviews
Central
Overall our stay was great. The staff were very friendly. The room was small but desgined really well and very comofrtable. The hotel had a great atmosphere to it, with lots of young guests and things to do in the reception area. The wifi was hit and miss - trying to make a zoom call in the reception area was nearly impossible even at 7am.
The Z Hotel Glasgow
4.3/552 Reviews
Central
Not bad~ The room will be a bit small but it’s enough. It’s five minutes walk next to the city center. When we checked in, the waiter thought that we didn’t pay and had to pay again. Hahaha. Just look at the check-in confirmation form.
Babbity Bowster
4.5/51 Reviews
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The boss is very welcoming, the breakfast is delicious, the single room is a little small, but I am enough for me to transfer this night, the facilities are complete, the environment is great, the service is thoughtful

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