GGuest UserWe've stayed at hotels all the way from Sanya to Zhuhai, Macau, and Shenzhen, and this was our first time at a Ritz-Carlton property. Initially, I thought the service in Sanya was the best. Then we went to Macau, and it surpassed Sanya. But until we stayed at the Ritz-Carlton for our final stop, I can confidently say it was the best service we've experienced on this trip. From the moment we got out of the car until we checked in, the front desk staff were incredibly welcoming. The hotel was undergoing renovations, so there was some noise, but we weren't in the room during the day as we were out exploring, so it didn't bother us. Finally, I have to give a full five-star review to Ms. Sun Jingyu from housekeeping. She noticed we had laundry and thoughtfully brought us hangers and even laundry detergent. My friend also left her makeup bag in the room, and 'Candy' from the hotel specifically called to let us know. Thank you to all these wonderful people who made our rainy trip so much warmer. Shenzhen is truly a beautiful city, and I'll definitely be back next time. Looking forward to my next visit!
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