First of all, the good news is when we complained both times they rectified the matter promptly. I ordered mushroom hot pot with sour dough toast and my husband had baked beans, spinach, poached eggs and sour dough toast. We also ordered 2 coffees. The coffees arrived promptly but unfortunately the mugs and saucers were all dirty, the young waitress should have noticed and never brought them out. The sour dough toast with my hotpot, which was ok, was a toasted long white roll, the toast for my husband didn't appear at all. The barista was very pleasant.