Trip.com Cancellation Policy: Detailed Guide to How to Cancel Flights & Hotels & Trains

Fast Access to Trip.com Cancellation Policy: Flight & Hotel & Train

Tap the following buttons to learn how to get Trip.com refund of flights, hotels, and trains!

How to Get Trip.com Flight Cancellation

Step 1: Enter the Trip.com App to Cancel the Flight Booking

• Log in to your Trip.com account on your mobile device.

Step 2: Find the Flight Booking

• Go to "My Trips->All Bookings" or go to “Account->All Bookings” on the Trip.com app once logged in.

Step 3: Request the Trip.com Flight Cancellation

• Click on "Manage My Booking" and tap the button "Cancel Booking" to cancel the flight booking. Per applicable fare rules, flight cancellations may incur airline cancellation fees and service charges, with amounts varying by airline, ticket type and cancellation timing.

Step 4: Confirm the Trip.com Flight Cancellation

• Check out the refund detail and confirm the Processing fees that making by cancelling flights, then click on the button "Next" to enter the detail page.

Step 5: Submit the Trip.com Flight Cancellation

• Check your refund detail and refund info and tap "Submit" to complete the procedure.

✅Special note: It will take some time for the refund to reach your account. Timelines vary by payment method and airline processing speed.

How to Get Trip.com Hotel Cancellation

Step 1: Enter the Trip.com App to Cancel the Hotel Booking

• Log in to your Trip.com account on your mobile device.

Step 2: Find the Hotel Booking

• Go to "My Trips->All Bookings" or go to “Account->All Bookings” on the Trip.com app to find your hotel booking.

Step 3: Request the Trip.com hotel refund

• Tap "Cancel Booking" to cancel the hotel reservation. Some hotels may have non-refundable policies, while others may offer full or partial refunds if you cancel by a certain date.

Step 4: Provide a resaon for cancellation

• Give the reason why you need to cancel the hotel booking and click on the button "Submit" to confirm your cancellation.

Step 5: Confirm the Trip.com hotel refund

• Once you've submitted your request, click "View cancellation policy" to check the detail of your refund.

Step 6: Check your Trip.com hotel refund status

• Check your refund detail and refund info to complete the procedure.
• ✅Special note: Trip.com typically processes hotel refund requests within 1-3 working day. Actual arrival time to your account varies by payment method — credit cards and bank transfers may take an additional 3–7 or more business days due to issuer processing.

How to Get Trip.com Train Cancellation

Step 1: Enter the Trip.com App to Cancel the Train Booking

• Logging in Trip.com account, click on "Train" section, then go to "My Bookings" to cancel the train booking.

Step 2: Choose the train You Need to Cancel

• Select the China High Speed train booking you need to cancel and click on it, which will go to the booking page.

Step 3: Request Trip.com Train Cancellation

• Click on the button "Refund" to cancel the China bullet train booking. A small assistance fee may apply for train ticket refunds, as determined by the railway operator and booking terms.

Step 4: Complete Trip.com Train Cancellation

• Provide the front and back of your ID information and check the refund detail. Then click on the button of "Refund" to complete the procedure.

China Bullet Train Refund Fee

The refund fee of China bullet trains often depends on how far in advance of the train's departure you cancel your ticket. Here is the overview of the refund fee:

✅Special Note: Your refund will be returned to your original payment account within 7-15 workin days.

In early 2026, China Railway's 12306 platform introduced a limited-time free refund policy for mistakenly purchased tickets. Passengers can cancel a ticket online free of charge if the cancellation is made within 30 minutes of payment and at least 4 hours before the train's scheduled departure. This is a significant new benefit for travelers who accidentally buy the wrong ticket.

Start Your Travel with Trip.com

Trip.com is an international online travel agency that offers 24/7 customer service in multiple languages. It offers easy booking services for flights, hotels, trains, and tours and activities. Eligible users who reach Platinum membership (typically unlocked with 3+ qualifying bookings within 12 months) can enjoy limited free annual airport lounge access, earn more Trip coins, save more on hotel bookings, enjoy reduced train refund service fees, etc. All membership benefits are subject to the latest official program terms and may be updated without prior notice.