Trip.com Hotel Refunds: Cancellation Policy, Time & Status

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by Trip.com

June 4, 2026

Refund PolicyTrip.com

Planning a vacation can be exciting, but sometimes unexpected events can lead to changes in our travel plans. If you've booked a hotel through Trip.com and need to cancel, you might be wondering about Trip.com hotel refund policy. This article will provide a step-to-step guide for cancelling your hotel booking! Stay with us till the end!

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Step 1: Enter the Trip.com app to get Trip.com hotel refund

Log in to your Trip.com account on your mobile device and Go to "My Trips" section. This is where you'll find all your bookings.

Step 2: Find the hotel booking

Select the booking you want to cancel and and click on it. This will go to the booking details.
how to get Trip.com hotel refund

Step 3: Request the Trip.com hotel refund

Click on the button "Cancel Booking" to cancel the hotel reservation. Some hotels may have non-refundable policies, while others may offer full or partial refunds if you cancel by a certain date.

Step 4: Provide a resaon for cancellation

Give the reason why you need to cancel the hotel booking and click on the button "Submit" to confirm your cancellation.
Request the Trip.com hotel refund

Step 5: Confirm the Trip.com hotel refund

Once you've submitted your request, click "View cancellation policy" to check the detail of your refund.

Step 6: Check your Trip.com hotel refund status

Check your refund detail and refund info to complete the procedure.
Check your Trip.com hotel refund status

The screenshots are only for reference.

Special note: It should take 1 working day for the refund to reach your account.

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Trip.com is an international online travel agency that offers 24/7 customer service in multiple languages. It offers easy booking services for flights, hotels, and tours and activities. As Platimum & Diamond Members of Trip.com, you can access a free airport lounge, earn more Trip coins, save more on hotel booking, reduce refund fees for trains, etc.

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