This is exactly how to reach Trip.com customer service—including Trip.com phone numbers, live chat tips, and email details
How to Find Trip.com Customer Service - Step by Step
Step 1: Enter Trip.com to find Trip.com Customer Service
Step 2: Select the Trip.com Customer Service
Step 3: Choose Chat Trip.com Customer Service
Step 4: Choose Call Trip.com Customer Service
Step 5: Find Call Trip.com Customer Service of Other Countries and Regions
Step 6: Choose Emergency Assistance Trip.com Customer Service
Trip.com Customer Service - Contact Phone Number
Trip.com customer service phone number is the fastest way to get help with urgent issues (such as flight cancellations and hotel check-outs). Trip.com offers local numbers for over 40 countries and regions, as well as global access numbers for international travelers. The following are key details, including popular regional contacts:
Regional Trip.com Contact Numbers (UK, Philippines, Canada & More)
Use the table below to find local or global numbers in your area. Note: International call charges may apply - choose a free in-app VoIP call (explained below) to save money.
Region/Country | Local Phone Number | Global Access Number |
|---|---|---|
United Kingdom (UK) | 0113 868 8886 | +44 20 3856 8674 |
Philippines | +63 2 8846 0752 | +63 2 8846 0752 |
Canada | (833) 897-6688 | +1 833-295-4377 |
Australia | 02 8880 7972 | +61 2 8317 3388 |
Singapore | 3125 4664 | +65 3138 5161 |
United States (US) | (855) 750-2280 | +1 855-750-2280 |
How to Make a Free VoIP Call to Trip.com
To avoid international call fees, use Trip.com’s free in-app VoIP call feature (works worldwide with Wi-Fi or data):
- Open the Trip.com app and log in (this will automatically save your booking information for faster support).
- Go to the "Messages" TAB and then click on the headphone icon (this is Trip.com Customer Service).
- Select "Call Us" → select "Free VoIP".
- The app will connect you directly to a local agent—no roaming charges, no additional fees.
How to Find Trip.com Contact Numbers for More Regions
If your country/region is not on the above list (such as Japan, Germany, Thailand) :
- Visit the Trip.com Global Support page on your browser.
- Scroll to the "Contact Number" section and then click "Other Countries and Regions".
- Select your region from the drop-down menu - you will see local numbers, global access numbers and hours.
- Save the page on your mobile phone for quick access during your trip.
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Trip.com Customer Service - Live Chat with Human
Trip.com customer service chat is ideal for non-urgent issues (e.g., modifying a hotel date, asking about Trip Coins) and connects you to a human agent fast. It’s available 24/7 for flights, hotels, trains, and cars—here’s how to use it.
How to Access Trip.com Live Chat (App & Desktop)
On the Trip.com App (Most Convenient for Travelers):
- Log in to your Trip.com account → Tap the “Message” tab.
- Tap the headphone icon (labeled “Customer Support”) at the top right.
- Select “Chat With Us” → Choose your issue category (e.g., “Flight Bookings,” “Hotel Queries”) to connect to a specialist.
On Desktop:
- Go to the Trip.com homepage → Click “Customer Support” (top right corner).
- On the support page, click the “Chat” button (usually in the bottom right).
- Select your issue type (e.g., “Cancel a Booking”) → Start typing your query.
How to Skip Bots & Talk to a Human Agent
Trip.com’s chat starts with a bot, but you can bypass it in 1 step: Type “Transfer to an agent” in the chat box. The bot will connect you to a live representative within 30 seconds to 2 minutes (faster than waiting for a call!).
Trip.com Chat Availability & Languages
- Hours: 24/7 for flights, hotels, trains, and car rentals; 9 AM–2 AM (+1) GMT+8 for tours and attractions.
- Languages: English, Cantonese, Japanese, Korean, Thai, Mandarin, and more—perfect for global travelers.
Trip.com Customer Service - Email Address
Trip.com customer service email is only recommended for non-urgent hotel issues (e.g., asking about hotel amenities, modifying a non-urgent booking). It’s not for flights, trains, or emergencies—use chat/phone for those (you’ll get answers in minutes vs. 1–2 business days).
Trip.com Hotel Support Email Address
The only official email for hotel-related queries is: en_hotelsupport@trip.com
Note: Do not use this email for flights, tours, or emergencies—Trip.com will not respond to non-hotel issues here.
How to Write an Effective Email (Get a Fast Reply)
To ensure your email is addressed quickly, include these 3 key details:
- Your Trip.com booking number (found in your confirmation email or “My Orders” on the app).
- A clear, specific request (e.g., “I need to change my hotel check-in date from October 10 to October 12 for booking #T123456”).
- Your phone number (in case agents need to call you for follow-up).
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FAQs About Trip.com Customer Service
What’s Trip.com’s email address for complaints?
For hotel complaints, use en_hotelsupport@trip.com (include your booking number). For other complaints, use live chat or phone (faster resolution).Does Trip.com have live chat?
Yes—Trip.com customer service chat is available on the app and desktop. Type “Transfer to an agent” to skip bots and talk to a human.Is Trip.com customer service 24/7?
Yes! Flight, hotel, train, and car rental support is 24/7 worldwide. Tours and attractions support is available 9 AM–2 AM (+1) GMT+8.How do I contact Trip.com customer service UK?
Call the UK local number: 0113 868 8886, or the global access number: +44 20 3856 8674. You can also use in-app chat (24/7 for flights/hotels).How to call Trip.com for free from abroad?
Use the app’s “Free Internet Call” (VoIP) feature: Go to “Message” → Headphone icon → “Call Us” → “Free Internet Call.” No roaming fees—just Wi-Fi/data.Why can’t I reach Trip.com customer service?
Common fixes: (1) Ensure you’re using the correct regional number; (2) Use VoIP instead of a regular call (avoids network issues); (3) Try chat if calls are busy (24/7 availability).