How to Find Trip.com Contact: Phone Numbers & Live Chat

Need Trip.com help worldwide? Find global Trip.com contact numbers (UK, Australia, France +), Trip.com email, Trip.com contact chat - live agent tips, emergency support, and how to get fast travel issue fixes.

How to Contact Trip.com? 4 Easy Ways

Not sure whether to call, chat, or email? Here’s how to choose the best Trip.com contact method for your needs:

Global Trip.com Contact Numbers & Hours

Trip.com Contact Phone is the fastest way to get help. We sorted the numbers by the countries people search for most—so you don’t have to scroll through stuff you don’t need.

Note: International call fees might apply—check your phone plan first. I recommend you to use VoIP call on Trip.com app.

Trip.com Contact Numbers for Major Regions

Tip for Global Travelers

If you need to move between different countries (such as from the UK to France), use the global access number of your region (or the country you have booked your trip to) - this way you won't get confused. For example, British tourists in France can call +44 20 3856 8674 for the same support as in their home country.

In addition, if you are abroad, you can use the "VoIP Calls" feature of the Trip.com app - it is free (you only need Wi-Fi or data), and it can also avoid expensive roaming charges.

How to Find Trip.com Contact Numbers for More Regions

If you are not in the countries listed above (such as Japan, Germany or Thailand), please follow the steps below to obtain local contact information:

1. Please visit Trip.com official help page.
2. Scroll down to the "Contact Numbers" section. Look for the "Other Countries and Regions" button (it is under Contact Information in the United States).
3. Click this button to open the drop-down menu, and then select your country/region.
4. This page will display your local phone number, global access number and working hours.

Tip: Save this page on your phone so that if you travel to different places, you can quickly check the latest numbers.

How to Find Trip.com Contact & Customer Service: Step by Step

Seeking support during a trip can be quite stressful - here are some simple tips for Trip.com contact on both desktops and apps:

Desktop (Any Country)

1. Open the Global support page of Trip.com in your browser. Or you can also click "Customer Support" on the top right corner on Trip.com homepage.
2. Click “Change Region” (top-right corner) and select where you are now (like “United Kingdom”).
3. Scroll down—you’ll see a “Chat” or "Call us" button. No need to hunt for regional pages! Or click if you're simply looking for Trip.com contact numbers, then copy, dial and call Trip.com on your phone.

Mobile App (Best for Travelers)

1. Open the Trip.com app and log in (this saves your booking info, so support doesn’t have to ask for it).
2. Tap the “Message” tab, then the headphone icon (that’s customer service).
3. Use these time-savers:
4. • “Call us”: The app automatically shows a local number for where you are (like +61 2 8317 3388 if you’re in Australia).
   • “Free Internet Call”: Tap this to use VoIP—no international charges (just Wi-Fi or data).
   • Save support to your home screen: Hold down the headphone icon, then add it to your app’s home screen. No more searching later!

Trip.com Contact Live Chat - How to Skip Bots & Talk to a Human

Live chat is great for non-urgent issues—but automated bots can be annoying. Here’s how to get a real person fast:

Step 1: Open Live Chat

• Desktop: Go to Trip.com Support→ click “Chat” in the middle of the page.
• App: Tap “Message” → headphone icon → “Chat with us”.

Step 2: Get to a Live Agent

1. Type “Transfer to an agent” (this works in all regions—you don’t need to use the local language).
2. Next, pick your issue type (like “Flight Delay” or “Hotel No Room”)—don’t pick “Other”. If you choose a specific category, you’ll get connected straight to a specialist who knows about your problem (no transfers!).
3. Wait 30s–2 minutes—you’ll be talking to a live agent soon. Most questions get fixed within an hour.

Trip.com Email: Only for Hotels—How to Get a Fast Reply

Email only works for non-urgent hotel questions. To make sure you get a reply quickly:

• Only use this email: en_hotelsupport@trip.com (don’t email for flights or tours—use chat or phone; you will get answers in minutes, not days).
• What to put in your email:
• 1. Your Trip.com booking number (you will find this number in the confirmation email).
  2. Specific details (such as "I need to change the hotel check-in date from October 5th to October 7th").
  3. Your phone number (in case they need to call you back as soon as possible)

Trip.com Emergency Support Abroad: What It Covers (And What It Doesn’t)

Trip.com’s 24/7 emergency support is for bad travel crises—here’s exactly what it helps with, and what you need to know:

What Emergency Support Helps With

• Medical translation: If you’re sick abroad and can’t speak the local language (like English to Japanese in Tokyo), Trip.com connects you to a phone translator or helps get an in-person translator.
• Lost baggage: If your bags go missing on an international flight, they give you airline or customs contact info and help you file a claim.
• Hotel check-in problems: If your hotel says “no room” even though you have a confirmed booking, they fix it (like finding a nearby hotel and covering the price difference).

Important Rules for Emergency Support

• Don’t use it for non-urgent stuff (like “I want to change my tour date”)—save it for real crises.
• You have to pay translator fees: Trip.com finds the translator for free, but you cover the cost (around €40 an hour in Europe).
• They won’t buy you new clothes if your bag is lost—they just help you find your bag.

How Trip.com Customer Service Can Help?

Trip.com customer service provides support for international travelers - here are what make it different:

• There is no time zone issue: Flight, hotel, train and car support is 24/7. So, if you are in Sydney (Greenwich Mean Time +10) and encounter flight problems at 2 a.m., you can call for help.
• Consistent service is everywhere: people traveling in London receive responses as quickly as those in Toronto - without "local-only" delays.
• Free in-app calls: Unlike some local travel websites (which charge for international calls), Trip.com's Internet calls are free worldwide (only Wi-Fi or data is required).
• Global Booking Guarantee: If your flight in Berlin is cancelled or there are no rooms available in your hotel in Bangkok, Trip.com's guarantee applies - no matter where you are, they will help you out.

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