Trip.com Call Center: Global Numbers, Online Call & Customer Service

This guide has everything you need to know: how to find the correct Trip.com call center number in your country, the steps to make a toll-free online call, other support options, and practical tips for getting help quickly.

Trip.com Call Center Global Numbers

Trip.com has call center numbers in over 40 countries and regions, providing 24/7 support for flights, hotels, trains and cars (most other reservations have time limits). International calls may be charged, but domestic calls are usually free or at a low cost.

Key Notes

• Global English Hotline: For countries not listed above, please call +1-646-362-8606 (flight/hotel/train/bus 24/7; 09:00-02:00 GMT +8).
• Long-distance messages: Domestic numbers are mostly free (for example, 833-896-0077 in the US, 0113 868 8886 in the UK), but international calls to global access numbers may incur standard roaming charges (please consult your phone provider).

How to Find Trip.com Call Center Numbers (In-App & Website)

If you can't find the phone number of your country in the above table, you can directly find it through the Trip.com application or website, the method is as follows (use the exact button names for the steps, for clarity):

1. Via Trip.com App (iOS/Android)

1. Open the Trip.com app and log in to your account.
2. Click on the Account icon (the outline of the character) at the lower right corner of the screen.
3. Scroll down to the "Help and Support" section and click on "Customer Service".
4. On the "Customer Service" page, click "Call Us", and you will see a list of numbers suitable for your current location (for example, if you are in the United States, it will display phone numbers in the United States and global access numbers). If you want to see the full table, pls choose Other countries and regions

2. Via Trip.com Website (Desktop/Mobile Browser)

1. Go to Trip.com’s official website and log in.
2. Scroll to the bottom of the homepage and click Help Center (under “Customer Support”).
3. On the Help Center page, click Contact Us in the top menu.
4. Select your country/region from the dropdown menu—your local call center number and global access number will appear.

How to Make a Free Trip.com Online Call (Live Agent)

Trip.com offers free online calls (at no charge) through its app or website, this is an ideal choice if you don't want to pay for international calls or prefer a fast connection. Here's how to start it:

Step-by-Step for Trip.com Free Online Call

1. Open the Trip.com app or website and log in.
2. Follow the same steps to enter the customer service page (as mentioned above: Account → Help and Support → Customer Service).
3. First still click "Call Us", then pls look for the "VolP (Internet call)" icon (a phone receiver with a Wi-Fi symbol), and then click on it.
4. Select the reason for your call (e.g., “Booking Change,” “Refund Inquiry,”) from the dropdown.
5. Enter your booking ID (if applicable) and a brief description of your issue (e.g., “Need to change my flight date from 10/5 to 10/7”). The app will match you with an online agent (English or local language, depending on your location) within 1 to 5 minutes.

Key Benefits of Trip.com Online Call

• Free (Wi-Fi/ data usage, no phone charges).
• Faster than regular calls (shorter waiting times for common questions).
• The agent can directly access your booking details (since you are logged in), so you don't have to repeat the information.

Other Trip.com Customer Support Channels (Email & In-App Chat)

If you don't want to call, Trip.com also offers other reliable support channels:

1. In-App Chat (Instant Messaging)

For non-urgent questions (e.g., “What’s the baggage allowance for my flight?”), use the in-app chat:

1. On the Customer Service page, tap the Chat with us icon under service chat section.
2. Enter your question here or select from travel types or common topics (e.g., “Booking Help,” “Refund Status”).
3. The chatbot will respond first, if it cannot solve your problem, enter “Speak to a human” to escalate to a live agent (response time: 30s- 3minutes).

2. Email Support

Trip.com does not have a public email address, but you can send messages through the in-app/website contact form:

1. Go to the Customer Service page (Account → Help & Support → Customer Service).
2. Click "Email Us" (or the "Contact Form" on the website).
3. Fill in your detailed information: name, phone number, email address, booking ID (if applicable), and a detailed description of your issue (including date, passenger name and screenshots, if necessary).
4. Submit the form- you will receive a reply within 24 to 48 hours (for urgent issues such as flight cancellations, it will be faster).

[8% Off] Global Hotel Recommendations