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Posted on Jul 13, 2026
Anonymous UserEasy access to Grand Batam Mall, which is just directly opposite the hotel lobby. The staff were friendly and welcoming, and the rooms were clean and well maintained. I also noticed that many Asians stay here, which made me feel comfortable.
The breakfast selection wasn't very extensive, but it was still good enough. Overall, I had a pleasant stay and will definitely come back to this hotel again.
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Price per night from:RUB 5,702
Posted on Jun 12, 2026
Guest UserReally loved the room and their service was excellent!! Everyone was super nice ❤️ This hotel is currently my TOP 1 🫶🏻 I'll definitely go again next time ❤️ If you're looking for a luxurious and comfortable experience, you should definitely try this hotel 👍🏻 They have airport pickup and shuttle services 🫶🏻 The environment is also really comfortable 🫰🏻 And the food was delicious 😋
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Price per night from:RUB 4,872
Posted on Jun 3, 2026
Guest UserThe hotel is very clean. Staff are very friendly and helpful. The swimming pool is small and dirty when we were there. Kids walking around at the breakfast area and jumping in and out from the pool to breakfast area. No proper towels provided for the pool. My room is clean but face a block of construction wall which looks really eerie at night. I think they are in the midst of extension their hotel. Blackout twice but power came back fast. Despite the small imperfect, it is still a very comfortable hotel which I will go back to in Batam.
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Price per night from:RUB 2,698
Posted on Jun 24, 2026|Executive Suite Garden View
MHM & D 2 J’sIf you are looking for a place that is away from the noise you can consider this hotel, it’s not that far from Nagoya and Grand Batam mall with grab which cost about IDR60-75k depending on the choice of vehicle.
The room we got was worth the price paid for but I recommend for lake view as the one I chose was the view of the garden but what I see is the apartment just across our windows.
The room is well maintained and clean, nice and comfy bed and pillows.
Do take note that you hear music from morning till almost 10pm which was played from the open bar even I was on the 8th floor.
Those who are thinking of using the gym, there is only 1 treadmill and the rest of the electric equipments are not working but you can do your run outside as the area is a gated private residential.
Food for breakfast was provided with many options and my daughter and I was very happy with the varieties and I was surprised that they even have steamed sweet potatoes and tapioca which I have not seen in most places I’ve been, it was very thoughtful of them.
The staffs are very friendly and always ready when you need help and kudos to the restaurant team that serves breakfast, they are very attentive and fast and stayed calm even when the place was packed of people on the weekends .
Overall my stay was very pleasant and happy to come back again.
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Price per night from:RUB 3,871
Posted on Jul 13, 2026
Guest User
Check in was smooth. Villa was big, love the spacious living room. Unfortunately need to improve on housekeeping cleanliness. There was a standing stack of cigarette ash left on the dining table beside the pool. There was unwashed coffe stain on the rim of the coffee mug, no stirrer was provided for the coffee and tea satchets, not thoughtful. We hardly use the 3rd floor so cant comment. You need to move the furniture yourself if you wanna sit outside on the 3rd flr.
Master bedroom was huge, with view of the sea. Toiletrie, dental kits were provided. The toilet door was abit faulty, could not close properly..sigh..
Bathroom wall looked mouldy/ dirty.
We were greeted by thunderstorm the next morning, the wait for buggy took more than 15min in the morning--breakfast peak + inclement weather. Water started seeping into the 2nd flr landing during the pour, and water was dripping from the bathroom...itz crazy..fortunately we were checking out that day already..
Cant comment on other facilities as we didnt get to try..will i go again...maybe after their next round of refurbishment.
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Price per night from:RUB 8,364
Posted on Jun 2, 2026
Teo Hwee KhimThe staff were the highlight of the stay — consistently polite, humble, and attentive, providing excellent service throughout.
Unfortunately, the villa itself was quite run down and appeared to lack proper upkeep and maintenance, which was disappointing given my expectations. There is insufficient power plug for phone / tablet charging. The breakfast spread was decent, with a reasonable variety of options to start the day.
Overall, while the service was excellent, the condition of the villa fell short of expectations. Would I return? No.
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Price per night from:RUB 3,284
Posted on Jul 3, 2026
Guest UserThis is a pleasant hotel located near Harbour Bay, although it is not within comfortable walking distance.
The food and service were both very good. A special mention goes to the chef preparing the fried noodles—they were outstanding, and I would happily return just to enjoy that dish again.
The guest room was comfortable, but the furniture showed noticeable signs of wear and would benefit from refurbishment or replacement.
The swimming pool access felt a little unusual, as the entrance is located next to the restaurant, while the changing rooms are quite a distance away, making it less convenient for guests.
The gym is spacious, which is a great feature. However, many of the machines were out of order, so maintaining or replacing the equipment would significantly improve the fitness facilities.
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Price per night from:RUB 2,466
Posted on Feb 20, 2026
Anonymous User
Good location with many food options nearby. Walking distance to Nagoya Hill Mall. Breakfast is superb, delicious local tastes. The room is clean but lacks amenities, especially hand towels and hairdryers.
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Price per night from:RUB 2,442
Posted on May 23, 2026
Anonymous UserBooked the escape room which comes with Wellness body massage. This was previously Swiss Bel-inn hotel. I spent most of my time at Eska Spa there. It is about 5 mins ride to Nagoya Hill hotel. Breakfast was included in my package, and it is sufficient for a night stay. But I was utterly disappointed at the front desk service and the room. While I arrived early (around 12 plus), they said to come back after 2pm and not suggesting anything else on what to do during the wait. I am working in hotel line for over a decade, and honestly, I wished the girls had done better. I had to ask where the spa was, and after confused while, I managed to find it. The lift was being fixed when I arrived, and glass sliding door to the staircase was not working. I had reached out to the spa team the day before, as instructed in this channel, to book a slot. But they also did not get back to me, and was debating on whether the inclusion was correct or not. After about 10 minutes of waiting while the spa girls checked with Front desk, I said I had intended to buy 6-in-1 package. Only then I was given much attention (I was the only guest in the spa, by the way). And they then realised I was also a member. Things got better at the spa, but for the room, it was smelt of cigarettes. I could not stand the strong smell and the poor bell hop tried to spray the room with Glade, but it did not help. He brought an air purifier after I mentioned it, and then I decided to leave the room to Nagoya mall. Upon my return, the smell was much better, though the cigarettes smell is found on the pillows. There is a nice cafe and swimming pool, but I did not get to utilise them. Also, apparently there's two wings, and both wings have the same room numbers. I was given the old wing at the corner and I can hear the doors of my neighbours opening and closing. On my last day, there was a manager going around while we are having breakfast and he surprised me as I was eating when he approached. He greeted others as well as he went on his rounds at the restaurant. A good presentation. Anyway, for a night stay, it is sufficient because you don't have to leave the property if you intend to spend a whole spa day there.
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Price per night from:RUB 3,077
Posted on Jun 25, 2026
MHM & D 2 J’sThis is our 2nd trip within 6 months as my daughter requested for a return and also for her craving with the pasta at the Italian restaurant.
So we stayed there for 2 nights which is enough for a short getaway.
When we reached our room, after unpacking some of our stuff from the luggage, we decided to take short break before heading to the pool and upon resting on the bed, my daughter noticed that the duvet cover was stained with blood.
It was very obvious and was surprised that the staff did not noticed it.
I informed the front office staff who came to our room due to some issue with the safe and he got it changed while we were out for our swim.
I will recommend that the hotel manager look into this due to hygiene issues and such bedding materials that are stained with blood to be disposed.
As for the bathroom , stains on the wall and floor are very obvious and it’s about time for the staff to have a chemical wash , no doubt this resort is very old, cleanliness shouldn’t be ignored to maintain it’s reputation and loosing the customers confidence in returning again.
Lastly, a big thank you to the waitress at the Italian restaurant who gotten the chef to fire up the pasta I had last year in December that was no longer in the menu , this gesture made our trip a memorable one and fulfilled one of our reasons to visit Turi beach resort .
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Price per night from:RUB 3,846