Spa Hotels in Melbourne

The location is absolutely unbeatable, right in the heart of Melbourne's city center. Stepping out, you're immediately at St. Paul's Cathedral and Federation Square, with major shopping areas and attractions all within walking distance, making getting around and shopping incredibly convenient. The hotel itself boasts a style of understated luxury. The rooms are spacious, with a high-quality decor, and the bathroom amenities are top-notch, ensuring a very comfortable stay. The service throughout was attentive and thoughtful, with professional and detailed concierge and turndown services that were promptly delivered. The breakfast spread was extensive, offering a full range of both Chinese and Western options with fresh ingredients. The only minor downsides were that the building has some age, with a few facilities showing their years, and during peak breakfast hours, it can get crowded with a slightly slower refill rate for dishes. Overall, it remains a prime choice among Melbourne's high-end hotels, perfect for both business trips and leisure stays.

Centrally located, within walking distance to major attractions, right next to Chinatown with plenty of delicious food options. Plus, the hotel provides slippers and toothbrushes.

We arrived late at night, and the front desk clerk's service was a bit passive-aggressive. I've stayed at so many hotels, but I've never seen someone so clearly wanting to shirk their duties but hesitant to do so. The other staff members the next day were great, though. The room was quite small, and the hotel's infrastructure wasn't up to par. The showerhead was initially aimed at us, not the wall, and some basic disposable toiletries were missing without any communication or alternative options. I can understand not providing complimentary disposable items for environmental reasons, but without any eco-friendly signage or communication, and no option to purchase them, it leaves long-distance travelers completely unprepared. I don't think this is the standard for a somewhat decent hotel. The weird attitude from the front desk just made the overall experience even stranger. It's an experience that would make me discourage friends from staying here.

The hotel's location is really good. It's super convenient to get to the hotel from the terminal. The room size is good for unpack & repack your stuff for the trip. Since we didn't have breakfast included in the booking. There are 2 choices for the breakfast: 1. Hotel's breakfast for 35AUD/person 2. Deli cafe. We had a sandwich & muffin there. It's quick and easy to get ready in the morning.

The hotel is located on a small street, yet it's incredibly convenient for getting around, close to everything, but far enough from the hustle and bustle to offer a unique sense of tranquility. Most of the staff and management are of Indian descent, and they seemed to lack enthusiasm, although there were some Chinese staff members we didn't interact with much. The breakfast was quite disappointing, especially compared to the much richer options we're used to in China – there was hardly anything to eat here. A heads-up: the entrance is on the ground floor (G), but check-in is on the first floor (which we'd consider the second floor in our country, haha).

The room was very spacious, and it even had kitchen facilities, plus a large bed, making it perfect for a couple's trip. My only minor complaint is that the shower stall felt a bit small, and the shower head was fixed, so it couldn't be adjusted up or down, which was a bit inconvenient.

I stayed at house 13 on March 10 2025, and there a gang of black people having a party over the night at house 12. I don't want to discrimate people and I used the word ”black” merely to describe that group of people that night. The music is very loud, and from time to time there are heavy drum beats which you can feel the vibration from the floor, and sometimes they knocked the wall of the townhouse separating house 13 / 12, and I supposed no one can sleep under this situation. Both my wife and me could not sleep but scared because they are young & strong black males. Finally we turned on the light at 2 a.m. and open the curtain to tell them to quiet from our 1/F balcony when 3 of them were arguing with a woman loudly in the common backyard. They ignored and continued! At 5 p.m. it's raining but I could not tolerate anymore, I went out to tell them silence please! A big tall black guy (not brown, very black) said ” I got you!”. Frankly speaking, I was a little bit scare., but what elase I could do?! When the reception open next day (house 1?), I complained and requested a change of room (actually house). The reception ladies are very friendly and they said they had reported the police twice that night for the noise is too loud & affecting many customers staying at different houses that night. But they do the same regardless the police warning. According to the reception, she had blacklisted this customer from booking the Quest hotel chain nationalwide (Australia) anymore. When I returned to the hotel the other day, I got a thank you card apologize for what had happened together with a bottle of wine for the inconvenience caused. Although I had a nightmare in this hotel, I think it is a one-off incident, and I will still recomend this service apartment.

I think the front desk service is very good, the public areas and rooms look clean, parking is convenient, and the price is not expensive. The overall feeling of staying for two nights is quite comfortable, which is quite good.

Location: The hotel is situated in a very quiet area, perfect for a peaceful getaway. Nights were serene with barely any car noise. It’s about a 10-minute drive to a nearby mall with Coles, Kmart, and other essentials—super convenient. For travelers, it’s around 40 minutes from the airport, which is manageable. Cleanliness: This was a mixed bag. Upon entering, we noticed a burnt iron mark and several purple stains on the carpet. We made sure to report these to reception immediately due to the $300 AUD bond fee, to avoid being held responsible. Being close to a lake or river meant encountering mosquitoes and some large flies. We also found spiders in the bathroom, but we managed to catch and release them outdoors. Towels provided were an issue—one was dirty when we checked in, and even the replacement towel the next day had stains. However, the beds were spotless, which was a relief. Service: The front desk staff were excellent—friendly, thorough, and accommodating. They explained all the amenities, including the location of the gym and pool, and handled our late checkout request graciously. Facilities: Although I didn’t personally use the gym or pool, the in-room facilities stood out. The smart TV was a bonus, with access to YouTube, Disney+, and Prime Video, ensuring entertainment for the family. Room: The two-bedroom apartment was incredibly spacious, with two bedrooms flanking a central living room. Each bedroom had its own bathroom, complete with an exhaust fan to keep the heat out. The beds were the highlight—so soft and comfortable, providing an excellent night’s sleep. Overall: While the initial issues with bugs were unpleasant (I dislike insects), once we cleared them out, the stay became very enjoyable. The spacious layout, serene environment, and cozy beds made it a pleasant experience overall.

The staff were brilliant. Everything I asked they accommodated me even allowing late check out for free allowing me to enjoy their pool spa & sauna facilities. Misplaced my room card late at night & was replaced without charge or question asked with smile . Highly recommend