Resort is absolutely stunning and location wise is on a quiet side but plenty of restaurants nearby. A relaxing place away from too much tourists. Nearby is the new Lotte theme park and luge park.
Staffs are very friendly and attentive but communication is very tough.
Restaurants in the resort are very nice and plenty of choice. It also has a convenience store that sells everything.
The restaurants and facilities operation time is very weird, with certain limitations. One of the swimming pool not in operation and we were unaware.
Certain amenities not provided due to government policy but I strongly dislike soap bars as shampoo and no tv in the room. A tablet is provided if you need some entertainment for your children.
We would like to stay again in the future
- Guest User
The rooms were comfortable, but the air conditioning was extremely loud. I stayed in two different room types, 807 and 1007, and the AC in both was so noisy it prevented me from sleeping. The pools weren't freely accessible; instead, you could only use them during designated time slots. To make matters worse, different room types had access to different pools, making the entire system feel overly restrictive. It was such a hassle that we ended up not using any of the pools during our entire 4-day stay. Room 1007 was particularly terrible: from 7-8 AM every morning, there was an incredibly loud noise. They claimed it was the pool pump?! Absolutely infuriating! Furthermore, many of the staff couldn't speak any English, making communication virtually impossible. This is hardly what one expects from a 5-star hotel. Otherwise, everything else was good.
- Guest User