Shanghai Resorts

First off, a big praise for the location – it's really good, not far from the subway, and the hotel even offers a free shuttle to some attractions. The service was excellent, the staff were friendly and enthusiastic, and they even folded my clothes when cleaning the room. The hotel itself is spacious, and the cleanliness is pretty good too. The downside, though, is the poor soundproofing; I could hear the light switch clicking next door even after 11 PM.

My relatives from the US came to visit China, and they stayed at the Old Elephant Hotel. They found its location near Nanjing Road very convenient for getting around. They commented that the breakfast was plentiful and their room was quiet. Susu at the front desk was very welcoming and provided excellent service. My relatives said they would definitely stay here again in the future.

The room was very clean, the pillows were comfortable, and the lobby was also spotless. The front desk service was excellent, and the location was super convenient for getting around.

2nd time stay at this hotel and as always, it has clean & spacious room, just in the middle of Nanjing Lu Pedestrian Street so many shops, eatery & malls just outside the hotel. It has free washing machine & dryer to use. Easy to find many kinds of food around the hotel, mini supermarket just beside the hotel, friendly staffs and comfortable beds. Need to note that this hotel might has some few stairs to reach some rooms, so for elderly, make sure to inform them and request rooms to reach without stairs. Overall, a good and recommended hotel to stay in Shanghai.

The hotel back door is just right beside Nanjing Pedestrian Street which makes it extremely convenient for shopping, dining & sightseeing. The Bund is just about 15mins walk from the hotel. It's an old school hotel! Hence, don't expect the rooms to have a smart technology system. Hopefully, the hotel will upgrade the rooms with smart technology system which is able to make things more convenient. We have a free upgraded room. The room is very spacious & clean. The room's heating air conditioner isn't blowing air, so a fan is needed to improve air circulation in the room. Ms Starry Cui & all hotel staff are very friendly & helpful.

I stayed at this hotel for three days and wanted to share my brief thoughts. When booking a hotel in Shanghai, I looked at many options and paid close attention to the negative reviews for each, and the Radisson Hotel was no exception. Many of the negative comments mentioned outdated facilities. However, after considering the brand, location, and price, I ultimately chose this hotel, though I was still a bit apprehensive. Upon arrival, I was pleased to find the hotel's location excellent, right at the intersection of Nanjing Road and People's Square, making it convenient to reach various popular attractions. The lobby has a typical luxury hotel style. Every detail in the room also conveyed that, despite its age, the quality is definitely on par with its competitors. The furniture is well-crafted with good materials, and the fixtures and sanitary ware are all from reputable brands. The overall condition is actually better than some newer hotels. Furthermore, the front desk staff upgraded us to a junior suite and provided an extra bed free of charge, adding a special touch to our short vacation.

I really looove my stay here! before coming to this hotel, I’ve heard so many stories about bed smells, cigarettes smoke, humidity, mold and even bed bugs… but none of this can be associated with this hotel all the staff were very friendly and welcoming, the receptionist lady even let me check in earlier :) the location is okay, a bit far from the subway, but they offer a transfer and they also provide you with the adapter for free, very thoughtful the hotel room was very cosy and warm, the view was okay, they also add some perfume that add to the atmosphere! and I liked the breakfast, I managed to try many local things ~

The Wi-Fi was incredibly slow! **Location:** Just a few minutes' walk from Shanghai Railway Station and the subway, not far from the main road. There's a FamilyMart and some restaurants downstairs. **Facilities:** A proper hotel with an elevator, air conditioning, and self-service laundry. The shower had good hot water. The wooden furniture looked a bit dated but seemed durable and of good quality. It appears to have been renovated, and the renovation quality is decent. However, I have to complain about the Wi-Fi speed – it was excruciatingly slow! **Soundproofing:** Average; I could hear conversations from the next room. **Cleanliness:** Relatively clean. **Environment:** Both inside and out, it was neat and orderly. **Service:** They proactively offered a room upgrade (perhaps due to fewer guests during the off-season) and could store luggage for us. **Breakfast:** Although breakfast was included, they actually provided a 15 RMB voucher per person to use at a neighboring restaurant. You pay for what you choose, and anything over 15 RMB needs to be paid out of pocket, which felt a bit like a rip-off. However, if you plan carefully, it's manageable. The breakfast quality was relatively average, but it was available from 6:30 AM, which is convenient for early travelers.

Stayed for 7 days in the Family room in Dec 2025. Overall it was a comfortable stay although the hard product was old. Room was spacious with one king bed (good for 1 adult and 2 small sized kids) and a single rollaway bed (good for 1 adult). It came with a free mini bar (1 round) and we could get bottled water from housekeeping or from the hotel lobby. There was a stench in the toilet (suspected backflow of air from the sewer) which housekeeping attempted to solve by covering the drains using tissue paper. Hotel location was good, situated along the shopping street and subway. It is also within walking distance from the bund. Hotel service was relatively lacking. No attempt was made to assist me with my 4 big luggage at the lobby during arrival and departure. Would recommend the hotel for less fussy travellers who value convenience over services.

I booked this hotel for my dad, and he said it was great value for money and had an excellent location. The service was also very attentive. When he first checked in, he noticed the shower gel and shampoo bottles were empty. He reported it, and new ones were delivered quickly. The airport transfer service was fantastic; it only took about 20 minutes to get to the airport.