Hangzhou Resorts

The hotel's location is a major plus, right by the lake, which is fantastic. You could spend half a day just exploring the grounds, which offer a perfect blend of cultural landmarks and natural beauty. It’s ideal for leisurely strolls and taking photos. They have charging stations for electric vehicles (State Grid and TELD) located on the hillside opposite the coffee shop in Building 8. My room was in the furthest part of Building 8 and was generally fine, but the soundproofing wasn't great. There was a lot of noise that night from tree maintenance on Yanggong Causeway. The buffet dinner and breakfast were both good and I'd recommend them.

This hotel is absolutely fantastic! The room was comfortable, the service was attentive, and the breakfast spread was delicious. I had a wonderful stay and will definitely choose this place again next time! 🌞 Highly recommend it to everyone for a great experience! 😊

Facilities: The facilities are decent. The rooms are a bit small. We had two rooms: one was a normal theme, and the other was an outdoor theme with a bathtub 🛁. It was super crowded during the Chinese New Year, so I didn't get a chance to ask why one room had a bathtub and the other didn't, haha. Cleanliness: Good. Environment: Very close to West Lake, it’s a pleasant walk. Suitable for families with elderly and children. Service: Even though it was very busy during Chinese New Year, the front desk staff were still very enthusiastic.

Facilities: Well-equipped with complete amenities. Everything is functional. Cleanliness: Spotless, recently improved. Environment: Comfortable, with cozy beds. Service: Extremely satisfied with the service attitude, I really liked it. Great, great. Convenient for getting around, easy and quick access to transportation, and very accessible. Fast, convenient, and easy to get to places.

The hotel's location is truly excellent. The subway station is right at the entrance, Kerry Centre is across the street, and it's not far from Yintai. Dongdafang is right next door, and there are also snack shops selling noodles and wontons. The convenience is unbeatable. The room size isn't huge (which was clearly stated in the room details, so we were prepared), but the storage space design is very clever; there's a place for all sorts of small items. Even the soundproofing, which was heavily criticized in other reviews, wasn't an issue for us, perhaps because our room wasn't street-facing. Overall, our stay was comfortable, especially thanks to the truly wonderful staff. Before check-in, they proactively called to confirm our requests, and after check-in, they enthusiastically assisted with all our needs. They even offered hot porridge as a late-night snack during the Chinese New Year period, and the breakfast included porridge and noodles, which was very thoughtful for elderly guests and children. The restaurant staff were also very friendly and attentive. Oh, and the heating was incredibly strong! The central air conditioning didn't allow for temperature adjustments, so I recommend bringing thin pajamas if you're visiting in winter!

Out of the several cities we visited on our Chinese New Year road trip, this Hangzhou hotel definitely stood out as one of the best. I snapped a few quick photos before we left. The two 1.4-meter beds were perfect for our family of three, and the mattresses and pillows were incredibly comfortable. The breakfast spread offered a great variety, and every single staff member we encountered was warm and polite! The hotel's location is also excellent, making it convenient whether you're driving or taking the subway. We'll definitely choose this place first next time we visit Hangzhou!

The location was excellent, within 10 mins of walk to the lake, restaurants and shops. The main shopping area is also less than 15 mins away. Whilst the hotel has seen better days, its amenities are extremely clean. Front desk staff is also helpful and friendly, special call out to Xiao Pan and a few ladies on duty who always helped whenever I asked.  The only drawback is that the pillows are too soft for my liking. Morning breakfast was adequate although the venue is a bit dated.

This hotel's hygiene is truly impeccable; the room was spotless and the bedding incredibly comfortable, making for a very pleasant stay. The service was also top-notch, with the front desk staff being absolutely fantastic 👍🏼. The hotel offers a convenient shuttle bus service to and from the airport terminal 👍🏼. Plus, it's very close to the hotel's subway station.

Stayed here for 2 days, and it’s a great hotel. Location is perfect, you’re in the heart of the city, very close to the lively streets with all the shops and restaurants. Also lots of interesting places to see nearby, museum and monuments. If you want to go to the lake it’s a nice 10min walk.  Room is comfy and nice with everything you need for a cosy stay, staff is really kind and helpful. You even have the reception’s WeChat you can text in case you need anything.  Overall solid choice if you’re looking for a great located, reliable hotel for a trip to Hangzhou !

I stayed at several hotels on my trip: Ningbo, Fuzhou, Changzhou, Kunshan, and finally Hangzhou! And that last one in Hangzhou was a real rip-off! I booked it mainly because they offered airport transfer. Even though it shared a front desk, the service seemed okay at first. But after I'd been sleeping for a bit, I regretted it. The bed was completely caved in, and I started feeling itchy all over. What a joke! That soft, saggy bed left me with aches and pains everywhere, especially where my bones touched it – it just created a deep dent. I guess I'll just give it a passable 3 stars.