Name: Homewood Suites by Hilton Ottawa Downtown
Address: Ottawa, Canada
Price range: $219
Rating: 4.2

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5 star

Fairmont Chateau Laurier

4.3/5Excellent127 Reviews

Ottawa|0.48km from city center

55 minutes to check in A que to get in the bar and could not get in Very few shops Room with a view of the carpark Location very good (yet there are a few hotels in the same area).

From$226

Ottawa Marriott Hotel

4.4/5Excellent45 Reviews

Ottawa|0.52km from city center

The hotel is simply bad on all counts - cleanliness, sleep quality, unexplainable bill charges. But the main thing for me was that the cleaning staff came into our room when there was a “Privacy Please” sign on our door while we were out. I have been traveling for work since 2005, weekly, and the DND sign was always something that ensures your privacy in any hotel, any country I have been to. The funniest thing is that the hotel declared they would not be cleaning the room for the duration of my stay in the pre-arrival email, which made me happy, and then they still came in to clean it, despite the sign. I called the front desk immediately when I saw it, created a big issue, and they told me that the clean-up was requested and SHEDULED by me. I explained it was impossible and how upset I was, and guess what - NOTHING happened to make things better for us, absolutely nothing. The manager did not call to apologize, there was absolutely no reaction to this, pretty big in my opinion, issue. So yes, hotel folks, if you are reading this – I did bring it to the attention of the staff. Compared to that, the rest was not as outrageous, but still quite bad and generally important to the quality of the stay: - Cleanliness: When we arrived, the toilet seat was dirty, there was pubic hair in the shower and the shower gel dispenser was empty. I did not want anyone in my room, so I sanitized all impacted surfaces, decided to use the little soaps for the showers instead of the gel and moved on. Ironically, when they broke in to clean my room, they still did not fill up the shower gel! That made me laugh when I stopped crying. - Beds: As another review here mentioned, beds are terrible. It is like sleeping on a water bed, you can feel every little movement, and between that and the old pillows, you are lucky if you get any sleep at all. - Room charges: Unlike any other hotel, this one did not send the email with the bill on the morning of the departure. Naturally, after what I have been through there, I decided to check the bill before I leave instead of just leaving like we do. I had booked using points, so my bill was supposed to only have parking charges + tax. However, when I got the print out, there was an additional $38 CAD per night charge just called “Room”, which the front desk could not explain. The further the conversation went, the more defensive the front desk representative got, until eventually they angrily removed the charges. Not even an apology or any sign of regret that there was a mistake, but a whole lot of attitude and pushback on the paying customer who happens to also be a platinum elite at this chain. Still remains to be seen what ends up being on the credit card – I am seeing some strange charges in the ‘pending’ status. As I was coming down to get the bill, check it and leave, I was squirming as I was expecting to be asked ‘how was your stay’ as usual, and I would not have known what to say. “I told you how it was la

From$197

Sheraton Ottawa Hotel

4.1/5Very Good127 Reviews

Ottawa|0.09km from city center

We stayed in this hotel during our visit to Ottawa, surprisingly the rooms are quiet big. We got a twin queen size beds that could fit 4 people. There was a fridge in the room, which is a bonus. The bed was so comfy to my liking. The toilet was also huge and the shower was powerful. The cleanliness of the hotel and room was also good. The hotel staff was friendly and accomodating. Although, during check in there was some mistake from the receptionist, we requested few months ago a connecting room as were travelling with the family, but then she give the connecting room to other guest just 3 minutes upon we arrive. I think thats the only downside. There was a swimming pool in the hotel, but it's also under renovation that time. We were told we can use the neighboring hotels pool as complimentary, which few blocks away to walk. So we didnt use it. For the breakfast its not included on the prize, but you can purchase it in the hotel. It was actually a good breakfast and tastes good. There was a bar in the hotel which I recommend you try the Canadian beer its so refreshing and tastes good. The bar men even advise us places to visit on our next stop. I recommend this hotel, its so close to to parliament and tourist spots in Ottawa. Will definitely go back here in our next visit.

From$182

Delta Hotels by Marriott Ottawa City Centre

4.6/5Outstanding100 Reviews

Ottawa|0.65km from city center

We came here for our first wedding anniversary. Parking was easy to find. Our check-in was fast and the young lady who helped us was very friendly. Our room was not very big but it was nice. The air conditioning worked well which was great on a very hot day, and the TV was able to connect to our Netflix account. We had told the hotel that it was our anniversary and they stopped by with a bag with some treats and happy anniversary balloons, which was very nice! There is even a card that a number of the hotel staff signed. The location was great, we were right by the subway so you could hop on to go to the byword market very easily, or it was about a 10-minute walk. We visited for Blues fest and it was also very easy to get there from this hotel. I would stay here again and would recommend this hotel!

From$197

Lord Elgin Hotel

4.1/5Very Good102 Reviews

Ottawa|0.28km from city center

From the geographical location, it is similar to several other hotels around. It is very close to Capitol Hill. It is no problem for the 4-year-old children to go by themselves. We originally planned to watch the light show, but the baby was not so late. If you don't watch the light show, it is best to live near the market, convenient to eat and drink. Spit the so-called garden view room, through a window of ordinary size, you can see two walls on the left and right (somewhat like a patio), and a narrow street in the distance. I feel that the garden view room is useless. Finally, spit and stop, the hotel does not have self parking, can only give the keys to their people, let them stop. The keys are always in their hands, they want to use the car or take things from the car through them (you can call or go to the lobby to find them, about 10-15 minutes to get the car, depending on how busy they are). Of course, this kind of ”high-end service” is to pay the money (30 knives)... After the spit is finished, the parking service varies from person to person, I don't like it. I wish you a happy trip!

From$175

Business travel

The Business Inn

4.2/5Very Good121 Reviews

Ottawa|0.77km from city center

This hotel is pretty old and it shows, but the room was quite pleasant and spacious and the bed was comfortable. Loved that there was a room air filter machine plus an internal AC unit, though it didn't work terribly well. There was also a white noise machine which was lovely. The bathroom is super-small and the only disappointment during our stay. The staff was very solicitous and professional. Did not enjoy having to pay for parking over and above the cost of the room (that was a surprise), but I guess downtown hotels can command these fees. All in all a very pleasant stay, and I would book again if I could get a deal through Trip.com (rack rate is very pricy).

From$111

TownePlace Suites Ottawa Kanata

4.3/5Excellent107 Reviews

Kanata|0.69km from city center

We were very pleased with the staff from start to check out. Absolutely polite, inviting and helpful. Special shout out to Rachel! This hotel is very clean, spacious and located centrally to many places to visit and shop. Breakfast was plentiful and warm, excellent coffee. Access to the pool was appropriate due to Covid. And a nice pool it is. Really liked the back patio to sit , relax and even BBQ if you wanted too. Nice touch. Again kudos to the staff. Many thanks for gift as this was our anniversary. It was a great weekend!

From$130

Homewood Suites by Hilton Ottawa Kanata

4.5/5Excellent104 Reviews

Kanata|0.79km from city center

The hotel is nice and offers free parking. The room is large, the room can be simple for cooking, heating food, etc. Breakfast at the hotel is good, but breakfast will end at nine. If it is late, it will be gone.

From$129

Hilton Garden Inn Ottawa Airport

4.6/5Outstanding61 Reviews

Ottawa|10.97km from city center

Had a little wobble at the beginning, when the room I was given had a giant crack across the window; however the issue was resolved quickly and professionally. The replacement room was excellent and while the tv remote was non functional, I was able to have it swapped out quickly and with no fuss for a working remote. The restaurant was fine, and while a little pricey, was tasty. Cleanliness of all common areas and the room itself was top-notch. Next to the Ottawa airport, so super-convenient for travelers, and I never heard a thing from outside so the sound dampening is excellent. I would definitely stay here again.

From$106

Hampton Inn by Hilton Ottawa Airport

4.6/5Outstanding137 Reviews

Ottawa|8.93km from city center

Our family of 4 needed a hotel near the airport between connecting flights so our expectation was not high. We always had good experience with other Hampton Inns so this was just an easy choice, assuming a known quality hotel and also close to the airport. The Good about this hotel - 1. close to airport 2. free shuttle (details to follow) 3. has a couple restaurants just across from the parking lot if you don't want to venture out too far 4. check-in was quick The Bad - 1. Free shuttle only starts at 6am so if you need to catch an early flight you'll need to find a taxi. In our case, we had to pre-book a taxi the night before because we needed to get to the airport at 4:30am. 2. The hotel shuttle was just a plain white van with no signs indicating it's for Hampton Inn. Driver was not in any kind of uniform and when I knocked on his window trying to inquire, he came out and yelled 'What's going on'. Well not exactly what I expect a hotel shuttle driver to identify himself that way. When I asked if he's from Hampton Inn the answer was yes. But in retrospect any random guy can give me the same answer and we just kinda need to trust that driver that he's a legitimate Hampton Inn shuttle driver. The whole short trip to the hotel we were wondering if we would end up getting mugged. Just not a good feeling and I think the hotel can handle this a lot better, how hard is it to give this driver an uniform with a hampton inn logo, or print a hampton inn logo on a piece of paper and put it on the dashboard. At least something to make your shuttle and driver look a little bit more legitimate and make your guests feel a little bit safer. 3. As mentioned earlier we pre-booked a taxi to pick us up at 4:15am, turns out the front desk forgot to book it for us. When we got down to the lobby and looked for the taxi, that's when the front desk guy realized he forgot about it. So we waited for another 10-12 mins for the taxi to come. (taxi fare from hotel to airport was less than $20) 4. Not all electric outlets are working, in our room the one attached to the side table lamp didn't seem to work. Had to search high and low to have enough outlets to charge 4 phones and 4 apple watches. The Very Bad - The mattress was the absolute worse, I have never stayed at a Hampton Inn that have mattresses that dip down about 2 inches and with no support whatsoever. I'm not a big person, but my husband is so the whole night I was sinking and rolling to my husband's side. All I needed was a few hours of sleep between flights and I could not get that because of the mattress. Tossing and turning the whole night and could not find a good position. My back was hurting the next day like I was sleeping on an absolute garbage mattress the night before. We did not use the free breakfast, coffee wasn't ready during our stay, no other amenities were used. The poor rating is given based on the fact that everything we needed for a short stay in this hotel fell far sho

From$129

Breakfast

Hilton Garden Inn Ottawa Downtown

4.3/5Excellent116 Reviews

Ottawa|0.75km from city center

When I arrived, there was no room, and I said free upgrade. After more than 20 minutes of grinding, I said there was a room, and then I took the initiative to waive the parking fee for 2 days. The environment is good, and the lobby is quite stylish by Canadian standards.

From$204

Arc the Hotel Ottawa

3.7/5104 Reviews

Ottawa|0.13km from city center

We had stayed at this hotel once before in July 2019. I was a lovely room, with charm. It had great bedding, soft robes, good water pressure and was CLEAN and modern, though the front desk was understaffed when we checked in and departed, which was annoying but for the value of the room, it was bearable. I do not know what happened to this place in 3 years but the room was tired and charmless and the service was appalling. We had a confirmed reservation and we had to line up for 30 minutes while people in front of us checked in at 6 pm with only ONE staff to do all the work. He was asking for information to be written on a form - THESE THINGS were done before we arrived! Why make us do it again? The room was drab and the carpet dirty; the water pressure and temperature in the shower were all over the place. There were no robes until my partner asked for them. The parking costing extra for what amounted to a $300 room was offensive. This was an overpriced 2 star hotel and VERY POOR value for the money. We will not be giving The Arc a third chance; we are never staying here again.

From$212

Novotel Ottawa City Centre Hotel

4.2/5Very Good120 Reviews

Ottawa|0.76km from city center

Stayed at the Novotel for a week in early Feb 2023 while attending a conference at the nearby Westin. I booked for a really low rate through hotwire. After a pleasant check in I was excited to come into a very large on the 8th floor with a separate seating area and a very large TV. Room was pretty clean although when packing up before check-in I found some items under the bed that did not belong to me. Location was perfect, right across from the Rideau Centre and the Westin/Conference Centre and within a short walk to the Parliament Buildings, Sparks Street and Byward Market. My only compliant is the walls must be paper thin as I could hear the ding of the elevator and conversations in the hall from my room. I was also there a four hour during a power outage in the evening. I assume the outage was unscheduled but there was a lot of confusion and no one at the front desk when it occurred. The hotel shares a building with a DND office which made it confusing leaving the building by the stairs as the stairway lead to a entrance that read ”DND property alarm will sound”, it took awhile to figure out how to exit by the stairs.

From$164

Econo Lodge Downtown Ottawa

3.3/5106 Reviews

Ottawa|1.72km from city center

I have visited this property several years ago and it was really run down. But now there is no change. The rooms need to be painted as there is paint peeling off the wall! The check-in staff were really rude and didn’t recognize I was a choice member. One thing I might add I don’t know if all rooms have been renovated and look the same as it’s a problem with some Econolodge hotels that every room looks different. Room: I had a 2 queen bedroom on the 1st floor exterior corridor. The bed sheets were yellow and the room didn’t look modern at all there was mould in the bathroom and the floors didn’t look clean. The coffee maker was dirty and the coffee didn’t taste good at all. I didn’t enjoy the beds as they were uncomfortable the heater was so loud and smelt weird. There was no fridge or microwave in the room even though the guy on the phone said there is in all rooms. Breakfast: I do want to say that the breakfast was a bit week and didn’t have much variety though. I think the rooms should get newer coffee makers and better coffee and the amenities in the bathroom were a bit cheap. Overall my stay was very miserable and was not up to my expectations of any hotel budget or not. I would stay away as this isn’t even my a good deal! Unless changes are made I will not be staying here!

From$101

Homewood Suites by Hilton Ottawa Downtown

4.2/5Very Good109 Reviews

Ottawa|0.77km from city center

It is very convenient to walk to all the classics, the Supreme Court, the Capitol, the city center, and the Ottawa River. The hotel is very clean and quiet, the rooms are also very large, and the breakfast is very rich Western breakfast, it is worth staying in

From$219

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5 star

Fairmont Chateau Laurier

Ottawa Marriott Hotel

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