to Bangkok
to Manila
to Shanghai
to Tokyo
to Seoul
See All Flights
✈️ Trip.com Flight Refund Policy & Cancellation Steps
Trip.com’s flight refund rules depend on ticket type, airline policies, and when you cancel. Here’s what matters most:
Trip.com Flight Refund Rules
- Refundable Tickets: You can get partial or full refunds, but airlines or Trip.com may deduct cancellation fees or service charges. Exact amounts vary by airline, fare type, and days before departure.
- Non-Refundable Tickets: The ticket fare itself isn’t refundable, but you may get back taxes, airport fees, or service charges (varies by airline and destination).
- Discounted/Promo Fares: Strict no-refund rules for the fare. In some cases, limited amounts (e.g., airport taxes) may be refunded—flexibility is very limited.
- 24-Hour Free Cancellation: Some airlines let you cancel for free within 24 hours of booking (check airline fare conditions to confirm).
How to Cancel a Flight for Refund (Cancellation Process)
- Log in to your Trip.com account via the app or website.
- Go to My Trips → All Bookings or Account → All Bookings.
- Find your flight booking, click Manage My Booking, then select Cancel Booking.
- Review the refund details (including deductions like cancellation fees) and click Next.
- Provide a cancellation reason (if asked) and tap Submit to confirm.
Flight Refund Processing Time
- Credit/Debit Card: 7–15 business days
- PayPal/E-Wallets: 3–7 business days
- Bank Transfer: Up to 30 business days
Note: Delays may happen due to airline processing—contact customer service if refunds are late.
👍 Trip.com Flight Flexible Add-on: Air Flexibility
For uncertain plans, Trip.com Air Flexibility add-on (available for select flights) helps with refunds: it may waive/reduce cancellation fees, allow date changes without heavy penalties, or guarantee a higher refund percentage.
🏨 Trip.com Hotel Refund Policy & Cancellation Steps
Hotel refund terms focus on cancellation deadlines and room type. The "Free Cancellation" tag makes it easy to find flexible options:
Trip.com Hotel Refund Rules
- Free Cancellation Hotels: Marked with a Free Cancellation tag on Trip.com. Most require cancellation 24–48 hours before check-in (some offer 1–2 days’ grace) for a full refund. Some allow free cancellation within 24 hours of check-in (check the hotel’s listing).
- Non-Refundable Rooms: Cheaper rates with no cancellation or refund options—you lose the full payment if you can’t stay.
- No-Show Policy: If you don’t check in and don’t cancel in advance, you’ll be charged for the full stay with no refund.
How to Cancel a Hotel for Refund (Cancellation Process)
- Log in to your Trip.com account (app/website).
- Navigate to My Trips → All Bookings to find your hotel reservation.
- Select the booking and click Cancel Booking.
- Choose a cancellation reason (e.g., changed plans, illness, wrong date) from the list.
- Tap Submit to confirm cancellation.
- Optional: Click View Cancellation Policy to verify refund details (full/partial amount).
Hotel Refund Processing Time
Refunds go to your original payment method within 1 working day (e.g., WeChat Pay, Alipay). Bank transfers or credit cards may take an extra 1–3 days due to issuer processing.
[10% OFF] Global Hotel Recommendations
Find Best Global Hotels
See All Hotels
NO.1
🚄 Trip.com Train Refund Policy & Cancellation Steps
Train refund rules vary by railway provider (e.g., China High-Speed Rail, international trains) and ticket type. Here’s the essential info:
Trip.com Train Refund Rules
- Domestic Trains (e.g., China High-Speed): Free cancellation is allowed a certain number of days before departure (varies by railway). Cancellations closer to departure have fees (e.g., 10% of the ticket price 24–48 hours before departure).
- International Trains: Policies depend on the operating railway—some allow free changes/cancellations, others charge fees or ban modifications.
- Refundable Components: Eligible cancellations get the full ticket price (minus fees) refunded; taxes/fees are usually fully refunded.
How to Cancel a Train Ticket for Refund (Cancellation Process)
- Log in to your Trip.com account and go to the Train section.
- Click My Bookings to find your train reservation.
- Select the booking and click Refund.
- Provide required ID verification (front/back of your ID card for domestic trains).
- Review refund details (e.g., deducted fees) and confirm by clicking Refund again.
Train Refund Processing Time
Refunds are processed within 7–15 working days:
- Credit Cards: 7–14 business days
- E-Wallets/Bank Transfers: 3–7 business days
- Note: A small assistance fee may be deducted for train refunds (varies by railway provider).
Book your China train tickets as a new user on Trip.com and enjoy a special 3% Off 🎁!
Can I Get a 100% Refund while Canceling Trip.com Ticket (flight/hotel/train)?
- Flights: Only with refundable tickets or 24-hour free cancellation (If the airline permits).
- Hotels: Yes—if you book a "Free Cancellation" room and cancel by the stated deadline (24–48 hours before check-in).
- Trains: Yes—if canceled within the railway’s free cancellation window (varies by provider).
How Long Does a Trip.com Refund Take?
- Flights: 3–7 days (PayPal/e-wallets), 7–15 days (credit/debit cards), up to 30 days (bank transfers).
- Hotels: about 1 working day (e-wallets/WeChat Pay/Alipay); +1–3 days for credit cards/bank transfers.
- Trains: 3–7 days (e-wallets/bank transfers), 7–14 days (credit cards) — total processing up to 15 working days.
Delays may occur due to airline/railway/hotel processing or payment provider timelines.
See All Attractions
How to Check Trip.com Refund Status
To track your refund progress:
- Log in to your Trip.com account (app/website).
- Go to My Trips → All Bookings.
- Find the canceled booking (flight, hotel, or train) and View Refund Status.
- You’ll see updates like:
- "Submitted": Refund request received.
- "Processing": Trip.com/railway/hotel is verifying the request.
- "Refund Sent": Funds credited to your payment method.
- "Completed": Refund fully processed.
If the status stays "Processing" longer than the stated time, contact Trip.com customer service.
How Do I Contact Trip.com for Refund Issues?
Use these channels to contact Trip.com:
- Live Chat (Trip.com app: 24/7 support).
- Country-specific 24/7 hotline (listed in the app’s "Customer Service" section).
FAQs about Trip.com Refund Policy
Can I cancel a trip and get a refund on Trip.com?
Yes—refund eligibility depends on your booking type:
Flights: Refundable tickets qualify for partial or full refunds; non-refundable tickets may refund taxes or fees.
Hotels: Free cancellation bookings get full refunds (if canceled by the deadline); non-refundable rooms have no refunds.
Trains: Eligible for refunds (minus fees) if canceled within the railway’s policy window.Does Trip.com have a cancellation policy?
Yes—Trip.com adheres to cancellation and refund policies set by airlines, hotels, and railway providers. Key rules include ticket type (refundable/non-refundable), cancellation deadlines, and fee structures (detailed in the cancellation process above).Can I get a refund if I cancel my flight on Trip.com?
It depends on your ticket type:
Refundable tickets: Yes (minus applicable fees).
Non-refundable tickets: No refund for the fare, but taxes or fees may be refunded.
Promo fares: Usually no refund for the fare—check individual terms.How do I get a 100% refund on a flight cancellation?
To get a full refund:
Book a "refundable ticket" (no fees if canceled within the airline’s window).
Cancel within 24 hours of booking (if the airline offers 24-hour free cancellation).
Purchase Trip.com’s Air Flexibility add-on (waives cancellation fees for eligible flights).