Trip.com Reviews: Is Trip.com Legit?

Read honest Trip.com reviews, confirm if Trip.com is legit (YES! with IATA approval & global proof), and learn about user experiences, pricing, cancellation policies, and how to write Trip.com reviews.

Trip.com Reviews: Real User Experiences & Feedback

When considering booking Trip.com hotels, attractions or flights, one of the primary concerns is the legitimacy and reliability of the service used. Here, we analyze what users have to say about their experiences with Trip.com. 👀

Trip.com User Experience & Interface

Many users mention the user-friendly nature of Trip.com's platform. One new user remarks on the "ease of use" offered by the app. This experience is shared by frequent travelers who appreciate the easy booking process and the quick responses to inquiries and booking confirmations.

For instance, a flight attendant who frequently books through Trip.com noted the efficiency and kindness of the customer service when handling specific requests such as non-smoking room preferences.

"I have just installed the App and so far I am impressed with its ease of use and reasonable prices."

Trip.com Pricing & Deals

Trip.com is often praised for its competitive pricing. A user shared an experience of finding a flight through Trip.com that was cheaper than other platforms, emphasizing the significant savings they could redirect towards other travel pleasures like souvenirs. The affordability of flights and hotels on Trip.com makes it an appealing option for budget-conscious travelers.

"So far I have no complaints. Saving me about $100. That $ I can spend on souvenirs etc."

"Last night, I checked sky scanner and saw a cheap flight that I was looking for on Trip.com. I was excited enough to not check if Trip.com is legit or not."

Trip.com Customer Service

Reliability is a crucial factor for any booking platform. Several testimonials point to Trip.com's reliable service, with users receiving prompt itinerary confirmations directly from airlines. One user mentioned verifying their flight details with the airline after booking through Trip.com, which reassured them of the legitimacy and reliability of their purchase.

"After 7 hours my itinerary confirmation was sent by the airline. Double checked it by calling the airline. Therefore conclude that Trip.com is legit AF. :) Thank you for the affordable flight of my dream Trip.com"

Trip.com Points of Caution

Despite many positive reviews, there are some cautionary tales mainly revolving around the cancellation policies. A few users have expressed dissatisfaction when trying to modify or cancel bookings, particularly those marked as un-cancellable. It is advisable for potential customers to be certain of their travel plans and to review the terms of service carefully before making any bookings.

I've used them a lot. Always been fine. The bad reviews I've read are generally when people want to change or alter their bookings. So just be 110% sure of the time, date, location and name on ticket before booking.

Used these guys for almost 20 trips so far with no problems - both flights and hotels. Most of the bad reviews seem to be about people trying to cancel to bookings marked as un-cancellable, so I'm not sure if it's worth paying too much attention to them.

Is Trip.com Legit? Can I Trust Trip.com

How do you know if a travel site is legit (like Trip.com)? Please check for: (1) Industry certifications (e.g., IATA for flight bookings); (2) Transparent contact info (not just a generic email); (3) Positive user reviews on trusted sites (e.g., Trustpilot); (4) Secure payment symbols (e.g., SSL encryption).

For anyone asking “Is Trip.com legit?” or “Is booking through Trip.com okay?,” the answer is backed by industry credentials, global operations, and transparent customer support. Here’s why Trip.com is a trusted travel platform:

1. IATA Approval (Industry Standard for Legitimacy)

Trip.com is IATA-approved—a critical certification for travel agencies. The International Air Transport Association (IATA) only grants approval to platforms that meet strict standards for financial stability, compliance with airline rules, and secure booking processes. This means your flight bookings through Trip.com are recognized and validated by airlines worldwide.

2. Global Presence & Multilingual Support

Trip.com operates in 39 countries/regions, offers services in 24 languages, and accepts payment in 35 local currencies—proof of its scale and commitment to international travelers. It also has physical service centers in Edinburgh, Tokyo, and Seoul, plus 24/7 multilingual customer service (via phone, chat, and email) to resolve issues anytime, anywhere.

3. Partnerships with Major Airlines & Hotels

Trip.com partners with over 510 airlines (covering 3,400 airports in 220 countries) and lists 1.1 million+ hotels globally. These direct partnerships mean bookings are not “third-party scams”—your itineraries are confirmed directly with airlines/hotels, and you can verify details by contacting the provider directly (as many users note in Trip.com reviews).

4. Secure Payment & Transparent Policies

Trip.com uses encrypted payment systems to protect your financial data. It also clearly displays booking terms (e.g., cancellation rules, refund timelines) upfront—though, as some Trip.com user reviews note, it’s still important to read policies carefully (more on this below).

How to Write Your Reviews on Trip.com?

Have you ever returned from a journey so enriched and full of stories that you couldn't wait to share your experiences with others? Your stories and reviews are what make Trip.com thrive!

Here's the step-by-step guide for you to review on Trip.com app. Plus, you can get Trip Coins to save a lot on your next travel by writing reviews🎁

Step1: Enter Trip.com App to Write Your Reviews

Log in to your Trip.com account on your mobile device and Go to Account section.

Then Click My Moments & Reviews : Access this section to find or add your travel experiences.

Step2: Go to Reviews Session to Start Your Review

Click on 'Reviews' to begin your monthly task. Press "Go" to proceed. By posting comments, you'll earn the chance to win prizes (monthly tasks).

Scroll down to find a place you've visited. Click the 'Review' button next to it to write and submit your review.

Step 3: Rate & Write Your Review, then Publish on Trip.com

Rate & Write: Give a star rating (1 to 5 stars) and write about your experience and feelings regarding the place.

Add Photos: Click the camera button to add photos from your visit.

Publish: Click 'Publish' to submit your review and share your insights with the community.

*The screenshots are only for reference.

Your stories and ratings help guide others. Share your journey, add depth with photos, and contribute to Trip.com collective exploration!

Become a Trip.com Member and Enjoy Exclusive Perks

Joining Trip.com Membership opens up a world of rewards where the more you book, the more you save—and the more perks you enjoy.

Trip.com Membership is all about enhancing your travel experiences with special benefits as you climb through each membership tier.

From Trip Coins, which you earn every time you book and can redeem on nearly everything Trip.com offers, to exclusive perks that grow with each level, you’ll find great reasons to keep traveling with Trip.com.

Membership Tiers and Perks

Trip.com Membership has five levels designed to reward loyal travelers:

• Silver: Start earning Trip Coins at the base rate with hotel deals up to 5% off.
• Gold: Gain a 10% Trip Coins bonus, 10% off hotel deals, and one waiver per year on train refund fees.
• Platinum: Earn a 30% Trip Coins bonus, hotel deals up to 15% off, two train waivers, and one VIP airport lounge visit.
• Diamond: Get a 40% Trip Coins bonus, 20% off hotel deals, four train waivers, two VIP lounge visits, a global eSIM package, and airport transfer upgrades.
• Diamond+: Enjoy the highest perks—50% Trip Coins bonus, 20% hotel discounts, eight train waivers, three VIP lounge visits, premium airport transfers, a free attraction ticket, priority VIP support, and special discounts on insurance for Hong Kong users.

Trip.com’s membership program gives you great perks that grow with your level, making it easier to maximize your savings and enjoy a premium travel experience. Check out the rewards you can unlock as you move up the tiers! 👀

[8% Off] Trip.com Hotel Promo Codes

More Travel Deals & Promo Codes on Trip.com!

Trip.com is an international online travel agency that offers 24/7 customer service in multiple languages. It provides easy booking for flights, hotels, and tours—plus flexible Trip.com payment methods to suit every traveler.

With 3+ booking, visitors can enjoy a free airport lounge, earn more Trip coins, save more on hotel booking, reduce refund fees for trains, etc. Also check Trip.com Promo codes to save more!