Hangzhou Metro Map 2026 - Lines, Hours, Payment Guide

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by Bethy

March 9, 2026

MetroMetro MapHangzhou

Hangzhou Metro Map 2026

Hangzhou Metro Map

Source: Wikipedia

Hangzhou Metro Lines and Stations

As of 2026, Hangzhou Metro has 12 in-operation lines, totaling 516 km of track and 262 stations (excluding interchange duplicates). It covers all ten districts of Hangzhou, including Gusu, Xiaoshan, Yuhang, and Linping, connecting major transport hubs, scenic spots, and commercial areas. The system integrates subway lines and serves as a core part of the city’s public transport, with convenient connections to Xiaoshan International Airport and high-speed rail stations.

  • Line 1: East-west trunk line, connecting Xianghu to Linping, passing Longxiangqiao Station (closest to West Lake) and Hangzhou Station (Line 1 stop).
  • Line 3: North-south line, linking Shima to West Lake area, serving Xixi Wetland South Station and Huanglong Sports Centre Station.
  • Line 7: Connects Xiaoshan International Airport to the city center, facilitating quick airport transfers.
  • Line 19: Airport express line, linking Xiaoshan International Airport to Hangzhou East Railway Station and Hangzhou West Railway Station, reducing transfer time significantly.
  • Loop Line & Lines 2,4,5,6,8,9,10,16: Cover suburban and urban areas, connecting key districts like Liangzhu, Chaoyang, and Fuyang, meeting daily travel and commuting needs.
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Hangzhou Metro Operating Hours

Hangzhou Metro Regular Operating Hours (Most Lines)

Most lines follow a consistent schedule, with slight variations between departure and intermediate stations:

  • First train: Around 06:00 (departure stations; intermediate stations start 1–20 minutes later)
  • Last train: Around 22:30–23:00 (departure stations); Line 1 to Xiaoshan International Airport ends at 22:50, and Line 2 ends around 23:02.
  • Frequency: 2–6 minutes per train during peak hours, 5–10 minutes during off-peak hours.

Hangzhou Metro Hours - Special Adjustments

Operating hours are extended on specific occasions to meet passenger demand:

  • Weekends & holidays: Some lines (e.g., Lines 1,3,4,6,19) extend last train times by 30–60 minutes.
  • Spring Festival & peak travel periods: From late January to early February, most lines extend last train times to 23:00 or later; key stations like Hangzhou East Railway Station and Hangzhou West Railway Station may extend service to 00:00–01:15 on return peak days.
  • Suburban branches: No special extended hours; follow regular closing times.

How to Use & Pay for Hangzhou Metro

How to Use & Pay for Hangzhou Metro

Hangzhou Metro offers multiple convenient payment methods, supporting both local and foreign passengers. It accepts QR codes, single tickets, transit cards, NFC, and digital RMB, with tourist passes available for long-stay visitors. Foreign travelers can use international cards to bind mobile payment apps without a Chinese bank card.

Hangzhou Metro Payment Methods

  • QR Code: Use Hangzhou Metro official app ("Hangzhou Metro App"), Alipay, or WeChat City Service. Foreign users can bind international cards (Visa, Mastercard, JCB, etc.) to Alipay to activate the metro QR code easily.
  • Single Ticket: Purchase at station vending machines (supports cash, mobile pay, and digital RMB) or manual ticket counters. Unused tickets (without entry records) can be refunded at the purchase station on the same day.
  • Transit Card: Hangzhou Citizen Card or Jiangsu-Zhejiang-Shanghai T-Union card (offers a 9% discount for local users).
  • NFC & Digital RMB: Tap NFC-enabled phones (Android/Apple Wallet) to ride; digital RMB is supported via Hangzhou Metro App or E-CNY App, with multiple bank wallets available (ICBC, ABC, CCB, etc.)
  • Tourist Passes: Electronic tourist passes are available on the Hangzhou Metro App: 1-day pass (¥15), 3-day pass (¥40), 5-day pass (¥60), 7-day pass (¥80), allowing unlimited rides within the validity period.

Hangzhou Metro Fares

Distance-based pricing: Starting at ¥2 (0–4 km), with a maximum fare of ¥9. The valid ride time is 240 minutes; overtime requires paying the maximum single fare as a supplement.

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[10% Off] Recommended Hotels in Hangzhou

Hangzhou Hotels

5 star

Grand Metropark Hotel

9.5/10Outstanding11731 Reviews
West Lake Lakeside Area Hangzhou|2.61km from city center
An absolutely fantastic experience! The hotel is very close to West Lake. We were traveling with elderly family members and drove to Hangzhou, and the security guard at the entrance was incredibly helpful, assisting us with our luggage and even carrying the wheelchair. The front desk staff were also incredibly warm and welcoming. I had stayed at this hotel many years ago and decided to book it again this time, initially thinking that after so many years, the rooms and other facilities might be a bit outdated. However, upon entering, I was pleasantly surprised – it was as if nothing had changed! The same warm and attentive service, the same clean rooms, and the same excellent check-in experience. I will definitely be back!
From€35

Pagoda Hotel Hangzhou West Lake · Wulin Plaza

9.3/10Very Good11415 Reviews
Wulin Square/Hangzhou Center Hangzhou|1.39km from city center
The service was excellent, the environment was comfortable, and the location was great – convenient for getting anywhere, and very close to the subway station. Most importantly, the front desk staff were incredibly friendly and welcoming.
From€49

Wyndham Grand Plaza Royale Hangzhou

9.1/10Good5640 Reviews
West Lake Lakeside Area Hangzhou|1.32km from city center
If you're visiting Hangzhou, West Lake is a must-see, and if you're seeing West Lake, this hotel is the place to stay! It's literally right across the road from West Lake, and Wulin Night Market is just downstairs. You're practically staying at two attractions at once! Plus, every room has a balcony, and there's a large rooftop garden platform with panoramic views of West Lake and the surrounding area. The rooms are incredibly spacious; even a standard room here is easily the biggest I've ever stayed in. Seriously, for West Lake, this hotel is a no-brainer!
From€80

Sofitel Hangzhou Westlake

9.3/10Very Good4062 Reviews
West Lake Lakeside Area Hangzhou|3.23km from city center
The Sofitel Hangzhou Westlake, located at 333 West Lake Avenue, Shangcheng District, Hangzhou, is an older five-star hotel. The entrance looked a bit messy, and when my companion and I, both seniors, got out of the taxi with our luggage, no one offered to help. At the front desk, the young man spoke nicely and arranged a quiet room for us on a higher floor (the fifth floor). However, after checking in, we realized there was actually a sixth floor above us (the executive rooms we booked were already on the fifth and sixth floors). It felt a bit like a bait-and-switch. We occasionally encountered staff who were mostly expressionless, though the cleaning lady on our floor was very kind and polite. The so-called executive room had a window that faced directly onto another building, only about twenty meters away. If it were summer, it would be inconvenient to open the curtains during the day. The room had good soundproofing, and we barely heard any outside noise at night. However, the bathtub didn't come with a disposable liner, making it practically useless. In the evening, we went to the fifth-floor restaurant for the happy hour special, and the two young ladies serving there were very pleasant. The hotel's swimming pool is quite small and has limited operating hours. The rooftop garden is very nice and offers a great view of most of West Lake.
From€82

Midtown Shangri-La, Hangzhou

9.6/10Excellent8645 Reviews
West Lake Lakeside Area Hangzhou|1.7km from city center
After many years, I revisited Hangzhou with my parents and wanted to choose a convenient and relatively new hotel. The Shangri-La Hotel, Hangzhou, immediately caught my eye. The day before check-in, a concierge proactively contacted me to inquire about our room and check-in preferences. The hotel environment is excellent; cleanliness and comfort are paramount for older guests. During our stay, the team of Emma, Clara, and Xenia frequently checked in on us, attentive to our needs. Every staff member we encountered was very friendly, truly making us feel at home. The hotel breakfast offered a wide variety of choices, and my parents thoroughly enjoyed it. West Lake is just a short walk away, and it's close to various shopping areas. If we didn't want to venture far, the hotel's restaurants and the adjacent Kerry Centre provided plenty of convenient dining options. I will definitely stay here again on my next visit to Hangzhou.
From€122

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Business travel

Zhejiang Hotel

9.4/10Outstanding12052 Reviews
West Lake Lakeside Area Hangzhou|1.43km from city center
Our stay was absolutely perfect! After settling in, I couldn't help but praise everything about Zhejiang Hotel, especially considering its excellent value for money. It's truly the best choice for accommodation in Hangzhou. Our experience was comfortable, cozy, convenient, simple, and relaxing. Here are some standout points: First, the power strip in the room was incredibly handy – no worries if you forget your charging cable! Second, the bathroom had a great wet/dry separation, and the door opening inwards smartly allowed for easy use of the bathmat. Third, the self-service restaurant on the top floor features an observation deck with stunning, direct views of West Lake – perfect for photos. This location is truly unique! Fourth, the hotel offers self-service amenities like microwaves on the fourth floor (shared with other hotels in the building), which is super convenient for guests with specific needs. Fifth, the hotel provides every service a guest could ask for, offering so many benefits. Sixth, the location is incredibly prime, yet surprisingly quiet and peaceful at night – truly excellent. Well, words can't fully express how pleased I am. I want to commend Zhejiang Hotel once again and hope they continue to maintain their high standard of service. Thank you!
From€51

Merchant Marco Edgelake Hotel

9.4/10Outstanding13881 Reviews
West Lake Lakeside Area Hangzhou|2.95km from city center
The Marco Polo brand speaks for itself; we frequently stayed at Marco Polo hotels during business trips to Shenzhen, as they were our preferred corporate hotels, and we always had a comfortable stay. This Marco Polo is no exception. Although it's a bit older, the facilities and amenities are still great, and even the shampoo and shower gel are branded. My only complaint is about the front desk service. We arrived quite late on the night of check-in, and there were two male staff members on duty. We couldn't get any of our requests fulfilled. We wanted to change rooms because we were traveling with elderly people and children. If the hotel is fully booked, just say so directly and politely. Instead, one of the male front desk agents took over from the one checking me in and repeatedly emphasized that I booked a promotional rate room, and therefore couldn't change or cancel it. He said ”you booked a special rate room” several times. What's with the disdain for guests who book special rates? Do guests who book special rates deserve to be treated differently? If so, then don't offer such packages. I even mentioned that our company has a corporate agreement with the hotel and that I'm a frequent guest, but he just dismissed it, saying it was irrelevant. It left a really bad taste in my mouth. While the hotel itself is good, I have to give a bad rating to the service provided by your male front desk staff.
From€25

Merchant Marco Hotel

9.6/10Excellent23751 Reviews
West Lake Lakeside Area Hangzhou|2.52km from city center
I thoroughly enjoyed my stay at the Merchant Marco Hotel in Hangzhou and would happily stay here again. The location is excellent, within easy reach of West Lake, the metro and plenty of food options. In fact, I could even spot the hotel from Bai Causeway while walking around the lake. The hotel itself has a wonderful Marco Polo theme which gives it a bit of character. There is a statue of Marco Polo in the foyer, artwork and statues in the rooms, a common area with information about his travels, and even the elevators, restaurant and viewing area on the top floor continue the theme. It was a nice touch and made the hotel memorable. The room was spacious and comfortable, with a comfy bed and everything I needed. The reception staff were friendly and professional. One receptionist in particular had a remarkable memory, a lovely smile and made guests feel welcome while remaining thoroughly professional. One unexpected highlight was the free laundry. The self regulating washer and dryer actually worked as advertised, sensing the load and adjusting the cycle times accurately. The wash took around 36 minutes and the dryer 38 minutes, the first time I've encountered machines that genuinely got it right. Overall, this was one of my favourite hotels of my trip to China with a great location, plenty of character, practical facilities and friendly service. Highly recommended.
From€44

Grand Hyatt Hangzhou

9.2/10Very Good5835 Reviews
West Lake Lakeside Area Hangzhou|2.23km from city center
Currently, Grand Hyatt has promotions. I believe there's a difference between the 1500 and 3000 room types. The staff, knowing I write reviews, were very kind and upgraded me to a room on the side with a view of West Lake. However, this room had a very strong fishy smell. Although Ctrip booked it through a third party and the room rate was cheap, there were still some shortcomings. It clearly included breakfast, but it wasn't shown, and I had a long discussion with the front desk. The hotel service is excellent, and they handle problems promptly. It's just the room smell – a definite con. I hope they improve it; it was very irritating to the nose. Breakfast was decent, but when it's busy, the staff can be a bit disorganized and need further training.
From€197

Grand Hotel

9.5/10Outstanding7262 Reviews
West Lake Lakeside Area Hangzhou|2.84km from city center
The standard room was a bit small and didn't have a bathtub, so they upgraded us to a king-size room. The location and surrounding environment were absolutely fantastic and super convenient. The swimming pool was also very welcoming. They gave us a 100-yuan discount voucher for purchases over 300 yuan, but it couldn't be used for the 358-yuan couple's set meal. It, along with the travel photography voucher, was left in the room. The service was excellent, from housekeeping to the pool, lobby, and security.
From€109

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Family friendly

Shangri-La Hangzhou

9/10Good4598 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|2.95km from city center
This hotel, steeped in history, beautifully preserves its unique old-world charm and heritage. The staff are professional, well-trained, and quick to respond. Although it's located right in the heart of West Lake, the entire property is incredibly quiet, comfortable, and elegant. While the facilities are a bit dated, this doesn't detract from the overall usability or the pleasant stay experience. One thing to note: the faucet in the bathroom sink drips constantly throughout the day, which is a waste of water and should be repaired soon.
From€96

Hangzhou Shili Lili Mangota Tianchi Sky Riverview Hotel

9.4/10Outstanding2769 Reviews
Binjiang Area Hangzhou|8.44km from city center
Hygiene: I always bring my own disposable bed sheets, duvet covers, and towels when I travel, and never use the hotel's. But this hotel is truly clean! Not a single stain! The room is very spacious! I booked the parent-child room, which is the only one in the entire hotel. My kids loved it! Service: We checked in around 4 PM on the 23rd. The front desk lady was professional, efficient, and quick! She patiently answered all our questions! We had three kids with us 👶🏻 and she even gave them horse 🐴 gifts. It was our first time in Hangzhou, and she also told us about the best places to visit, which we really appreciate 🙏🏻. Facilities: The bathroom is huge, with a separate wet and dry area and a bathtub 🛁. They provided disposable bath liners, and the key thing is, it's really clean! Absolutely no odor! Service: Every staff member we encountered here was kind and polite! They were very responsible and dedicated in answering our questions. The robot delivering food is adorable, though its voice is a bit low, the kids really enjoyed it. The location is excellent! A hotel right by the Qiantang River, you can enjoy the night view and the light show from your room! Hangzhou's light show is magnificent and breathtaking! It only takes about twenty minutes to get to both the airport and West Lake. Very convenient! Environment: The breakfast on the 40th floor is very rich. I recommend the mini wontons, mixed noodles, and small steamed buns. You can enjoy the beautiful Hangzhou scenery while having breakfast on the 40th floor! In the evening, you can also go to the sky bar on the 41st floor for drinks and enjoy the night view! The ambiance is fantastic! My favorite is the infinity pool! It's so beautiful! I will definitely stay here again next time! We didn't get enough fun this time, so we'll come back again in August.
From€50

Hangzhou MCC Hotel

9.8/10Perfect1617 Reviews
Grand Canal Business Area Hangzhou|5.9km from city center
My wife and I came here for a relaxing vacation. We're all about a healthy, slow-paced lifestyle, and that means prioritizing peace, comfort, and quality. This hotel completely met our expectations. We even got a free room upgrade! The views were stunning, and the room itself was well-designed and spacious, with all the amenities you could ask for: a microwave, fridge, and sofa. The little square table was especially thoughtful and practical – perfect for a meal or a cup of tea. I'd definitely recommend everyone give it a try.
From€40

Tuankou Zhongan Radon Hotspring Resort

9/10Good1019 Reviews
Hangzhou|98.66km from city center
Overall stay was nice in the hotel. Rooms were clean and spacious. Breakfast had many western and Chinese options, which were good. Our package included indoor hot-spring experience which was suitable considering the cold weather outside. Only disappointment was 'Nausicaa of the Wind Tour Ticket' which was included in the package while booking from trip.com. In trip.com under package details it was mentioned that it was a scenic stop/park and we thought entry to that place is free but additional rides are payable. This information was absolutely misleading as after wasting lot of time, the information we received (after calling the provided contact number, talking with Hotel staff) was 'Nausicaa of the Wind Tour Ticket' was not located in or nearby the hotel but was in a totally far-off place. No clear information was provided by calling the contact number on how to use the offer as mentioned in trip.com booked package description. Either trip.com should remove that offer or provide a clear description about the location of that place, with pictures if possible, otherwise people will feel lucrative about the offer and go for the booking which actually is misleading.
From€82

The Nook Hotel Hangzhou - A design hotel, 20 mins to West Lake and Lingyin Temple

9.5/10Outstanding1730 Reviews
Huanglong Sports Centre Hangzhou|4.21km from city center
My second time staying in this hotel and same room type (upgraded at no extra charge). Love the spacious room and comfortable beds/beddings for three adults, quiet location (but there's a metro station nearby and didis are easily available) and mountain view outside. Double-glass windows cut out the traffic noise completely. Very good breakfast, and you can ask for hamburger too. Staff are very friendly and helpful, including extending our checkout time till 4 pm due to our late flight. Comfy lobby where you can rest, relax and wait. Help yourself to bottled water in lobby area. A minor issue is the dim lighting in bathroom. Highly recommend!
From€61

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Hot spring

Hangzhou Linan Tuankou Hotspring Resort Xingquan Valley

9.1/10Good744 Reviews
Hangzhou|98.77km from city center
Facilities: The room facilities are complete. I did some research and saw that there was a kitchen and kitchenware, so I bought some ingredients to cook. There is also a hot spring bath on the balcony! Environment: I saw a lot of flowers, plants and small animals along the way. The environment is really amazing Hot Spring♨️: The holy place for online movies is the Mountain View Hot Spring, which has a super atmosphere.
From€118

Dusit Thani Tianmu Mountain, Hangzhou

9.3/10Very Good1144 Reviews
Linan Tianmushan Scenic Area Hangzhou|66.83km from city center
Overall, our stay was quite good. We snatched up a group deal when we saw one, and since there were two of us, we paid a reasonable upgrade fee to switch to a king-size bed, which was perfectly acceptable. The staff were very welcoming and always greeted us. I particularly want to mention the complimentary tangerine peel and lemongrass tea – it was absolutely delicious and right up my alley! Plus, the thoughtful system of distinguishing between clean and used cups was a nice touch. I'll definitely bring my friends here next time!
From€121

Hangzhou Yunzhongjing · West Lake Senyin Hotel

9.8/10Perfect1912 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|10.67km from city center
This hotel is hidden deep within the Yunqi Bamboo Trail mountains, which means you don't need an entrance ticket, and they even offer a dedicated shuttle service. Surrounded by lush green bamboo and endless greenery, with the mountain breeze as your companion, the environment is serene and peaceful, creating an incredible ambiance perfect for relaxing and a short getaway. The hotel's overall design is elegantly secluded, blending Jiangnan poetic charm with simple sophistication. The courtyard views are artfully arranged, with every step offering a picturesque scene. From the room window, you're greeted with a full view of the green mountains and forests, making for a quiet, comfortable, and incredibly relaxing stay. The service was the biggest highlight of our entire experience! A special thanks to our butler, Xiao Yu, whose service was professional, thoughtful, and meticulous. Before our arrival, he proactively communicated about our itinerary and needs. Upon checking in, he warmly greeted us and patiently explained the hotel's facilities and nearby attractions. During our stay, he was incredibly responsive, promptly and properly resolving any issues. He was gentle and sincere, with thoughtful touches everywhere that made us feel secure and warm, truly experiencing exclusive and personalized hospitality. The gentle big boy who greeted guests in fluent Russian was also very impressive and handsome! Here, you escape the city's hustle and bustle. Accompanied by the birdsong of the mountains and the refreshing breeze of the bamboo forest, you can slowly enjoy a leisurely time. We felt completely relaxed, making this a hidden gem and a top-notch choice for a high-end, off-the-beaten-path vacation in Hangzhou. Next time I visit Hangzhou, I will definitely choose to stay at Yunzhongjing again!
From€109

Riverside Garden Holiday Hotel

9.3/10Very Good653 Reviews
Fuyang Area Hangzhou|30.27km from city center
I will stay here again next time I go to Fuyang. The hotel covers a very large area, covering the entire mountain! It is a natural forest oxygen bar, as well as a farm, a wooden house, and a go-kart playground. You can overlook the Fuchun River from the room, and the rooftop garden is also beautiful, especially suitable for family vacations.
From€50

Lin 'an Hot Spring Story: Pet-Friendly Homestay

9.5/10Outstanding54 Reviews
Hangzhou|98.39km from city center
The housing experience of the hot spring Wuyu B&B is great, the room is very clean and quiet, the service attitude is also very good, the surrounding scenery is super beautiful, especially suitable for traveling and living
From€45

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Gym

Holiday Inn Express HANGZHOU WESTLAKE EAST by IHG

9.4/10Outstanding7931 Reviews
Hangzhou Railway Station Area Hangzhou|4.09km from city center
My stay at the Holiday Inn Express Hangzhou Westlake East was fantastic! The location is superb, right next to the city's train station and a subway entrance, just a few minutes' walk away. It made catching trains incredibly convenient, and getting to West Lake and Hefang Street was also a breeze. The room was clean and tidy, the bedding was soft and comfortable, and the bathroom had a great wet/dry separation. The soundproofing was also pretty good. The front desk staff were warm, attentive, and handled check-in efficiently. The buffet breakfast on the 26th floor offered a rich variety of delicious options, and there's a gym available too. Overall, the value for money is outstanding. It's definitely my top choice for travel, and I'll choose to stay here again on my next visit to Hangzhou.
From€41

InterContinental Hotels HANGZHOU ICC by IHG

9.4/10Outstanding7719 Reviews
Qianjiang New Town Hangzhou|6.64km from city center
The hotel boasts an excellent location, just a short distance from City Balcony, Raffles City, and Sands Outlets. It's also conveniently close to Xiaoshan Airport. The rooms are spacious, and the hotel itself is part of the scenery. The lobby's guidance service is attentive, and the breakfast is plentiful.
From€97

Narada Resort & Spa Liangzhu

9.4/10Outstanding1659 Reviews
Liangzhu Cultural Village Hangzhou|16.58km from city center
I visited here over ten years ago and had a great impression. This time, I came with my whole family, and I heard it was recently renovated and a hot spring was added, so I specifically came to experience it. The weather was warm, which was perfect for the elderly. The hot spring facilities are great, and since it's not yet peak travel season, the experience was wonderful. We ordered dinner at the hot spring restaurant; it was affordable and delicious. There's also the Tea-Talk Ancient Path nearby, which is great for a light hike. Overall, this resort is perfect for families of all ages.
From€89

West Lake State Guesthouse

9.7/10Excellent6805 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|4.64km from city center
During my recent trip back to China to visit family, I decided to spend a few days in Hangzhou. When choosing a hotel, I was initially drawn to the West Lake醋鱼 (vinegar fish) at Ziwei Hall. Online reviews claimed it was the best in Hangzhou, and after tasting it, I can confirm it was absolutely exceptional. For convenience, I booked a stay at this hotel. Upon arrival, I was quite early and didn't expect to be able to check in immediately (the hotel's policy is 2 PM). To my surprise, not only was I able to check in right away, but I also received a complimentary upgrade to a lake-view room! The next day, we booked the hotel's lake tour, which was another wonderful surprise. The boat, which normally accommodates ten people, was exclusively for my husband and me that day. The thoughtfully prepared fruit tea and snacks, along with the luxurious and comfortable environment, were fantastic. What particularly touched us was the attentive service from the young man on the boat. As someone who lives abroad long-term, I tend to be quite discerning about my surroundings and service. However, my stay at this state guesthouse (GuobinGuan) truly lived up to its name in every aspect – from the service and visual aesthetics to the overall comfort, the courtyard design, and the interior decor and color scheme. It truly allowed us travelers to relax and enjoy ourselves, both physically and mentally. The only minor drawback was the lack of a proper wardrobe. While there was enough space to hang clothes, there wasn't a closed cabinet for smaller, loose items. Overall, the state guesthouse provided us with a fantastic experience. Thank you! ☺️
From€155

Four Seasons Hotel Hangzhou at West Lake

9.6/10Excellent699 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|3.65km from city center
This hotel's pricing is pretty much at the top tier for Hangzhou, which naturally sets very high expectations and makes one a bit more critical. With that discerning eye, here's my take: 1. **Room Appearance**: The photos online made the rooms look incredibly luxurious. In reality, while slightly dated, the rooms are still quite good overall. 2. **Breakfast**: The restaurant doesn't have many seats. The breakfast is decent, but nothing particularly memorable or outstanding; just good for a five-star hotel. 3. **Scenery**: I had imagined a meticulously designed landscape with beautiful views from every window. However, some room types offer views of a white wall. Outside, there's a small harbor area you can walk around, which has a certain rustic charm. The hotel's layout is quite confusing, and it's easy to get lost; walking from the guest rooms to Jin Sha Restaurant feels like a long journey. 4. **Jin Sha Restaurant**: I booked this hotel specifically because of this restaurant, and I was quite satisfied. The ambiance is absolutely beautiful. The food was delicious (though the next day I had a private room at Green Tea, a restaurant next to the hotel, for a tenth of the price, and I was blown away... perhaps my high standards were due to the exorbitant cost). 5. **Service**: Finally, to the service. The lobby manager and staff present were excellent. Despite being busy, they attended to everyone. Specifically, when I added a room on the spot and complained to the lobby about the reservations department, they actively helped me secure some discounts and offered a welcome gift. This was very much appreciated; I felt valued rather than just another humble customer. On the other hand, I have to mention the rather 'lofty' reservations department. Perhaps they don't lack VIP clients, but despite my repeated requests for a small discount when booking multiple room nights, I was consistently denied. Their quote was even higher than online platforms, and when asked, they claimed no discounts or complimentary gifts were available (which, as proven, was not entirely true). What exactly is the reservations department for? It felt like despite paying a lot, I was still the humble party in the transaction. I hope the hotel considers that sometimes, small complimentary gifts and minor discounts, along with a positive emotional experience, can really attract and retain customers.
From€604

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Swimming pool

Banyan Tree Hangzhou

9.5/10Outstanding2628 Reviews
Xixi Wetland Park Area Hangzhou|6.57km from city center
My stay at Banyan Tree Hangzhou Xixi was absolutely fantastic. Olive from the staff contacted me beforehand to ask about my needs and helped prepare the room exactly as I requested. The hotel's service was warm and attentive, the facilities were well-equipped, everything was clean, and the environment was beautiful, perfect for a vacation. A truly wonderful check-in experience.
From€382

Hangzhou Rose Garden Resort

9.7/10Excellent1099 Reviews
Song City/Zhuantang Town/Zhijiang Tourist Area Hangzhou|11.83km from city center
The hotel has a graceful ambiance with fragrant flowers everywhere. The rooms are comfortable and spacious, with a complete set of amenities, and even a small welcome gift. The hotel service is also excellent; the staff are all polite and well-trained. The hotel was renovated in 2018, and the facilities are still well-maintained and clean. It features a swimming pool, Chinese and Western restaurants, a spa, and a 24-hour free gym. Overall, the hotel's quality, dining, and leisure options are all quite good.
From€95

Amanfayun

9.4/10Outstanding497 Reviews
West Lake, Lingyin Temple Scenic Area Hangzhou|7.01km from city center
From the pickup to check-in, everything was thoughtful and well-executed. The breakfast tasted great and was beautifully presented. The steamed dishes restaurant is a matter of personal preference, I suppose. The in-room fruit was replenished daily, which was a nice touch, but honestly, the presentation could be improved. The variety, color combination, and arrangement of the welcome fruit didn't quite match the hotel's positioning. Even compared to other star-rated hotels, or even business hotels, the aesthetic quality in this regard is often superior. So, the fruit platter felt more like an afterthought than a highlight; perhaps not including it at all would have avoided this slight imperfection. As for the spa service, it was actually very good, but the overall experience lacked any standout features and wasn't superior to other top-tier luxury brands. It didn't offer good value for money and felt somewhat underwhelming. The entire ancient village environment is exceptionally quiet and rustic, and the guest room ambiance was spot on. The room fragrance was lovely and incredibly soothing. The housekeeping staff were also very attentive, and the turndown service was excellent. The environment is peaceful and undisturbed, and when needed, the staff's discreet thoughtfulness was truly heartwarming. The Fuyunshe sachet-making activity was interesting and meaningful. Finally, I appreciate the laundry service.
From€749

Conrad Hangzhou

9.2/10Very Good5781 Reviews
Qianjiang New Town Hangzhou|6.24km from city center
The Conrad Hangzhou boasts an excellent location with convenient transportation access, right next to a shopping district, making it easy to get around and shop. The hotel's overall environment is grand, and the rooms are clean and comfortable. My experience with the lake-view room this time was just okay; I could only see an unknown small lake from afar, and the view was nothing special. I asked the front desk to switch to a river-view room, but they said the hotel was fully booked due to Jolin Tsai's concert. They also suggested upgrading to a suite, but I didn't take it as the suite's view was also described as mediocre. Additionally, the breakfast selection was quite limited and not very rich, which felt a bit short of what one would expect from a high-end hotel.
From€162

Sheraton Grand Hangzhou Wetland Park Resort

9.3/10Very Good2882 Reviews
Xixi Wetland Park Area Hangzhou|6.4km from city center
As an older five-star hotel, it's not new, but first and foremost, the cleanliness was acceptable. However, the service was truly indescribable. Even though there were three check-in desks, all occupied, and I was next in line, I still had to wait over 10 minutes… For our two rooms, we saw the same cleaning staff three times, and she knew which two rooms were ours. After checking out, I realized I'd left a bag of drinks and went back to retrieve them. I saw the cleaning staff tidying up and just went straight in. She then said I needed to call someone specific to open the door. I agreed but asked her to be quick. After waiting 10 minutes, no one had arrived. I asked her to just open it, but she refused, citing property safety, and also claimed her card couldn't open my door? Isn't that ridiculous? I'd already checked out; wasn't she supposed to clean it? What property could I possibly have after checking out? What should have taken a minute ended up delaying us by 20 minutes, completely disrupting our subsequent plans.
From€86

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Breakfast

Jinjiang Metropolo Hotel Hangzhou East Station

9.2/10Very Good2166 Reviews
East Railway Station Area Hangzhou|6.28km from city center
The business rooms at Jinjiang Hotel are comfortable and modern, perfect for business travelers on short trips. The in-room office facilities are comprehensive, including high-speed Wi-Fi, which is very convenient for work. The hotel's location is excellent, with easy transportation and a wide array of dining and shopping options nearby. The staff are friendly and efficient, providing guests with a pleasant stay. Overall, Jinjiang Hotel is an ideal choice for business travel.
From€29

Atour Hotel Hangzhou Binjiang Avenue of Stars

9.6/10Excellent3012 Reviews
Binjiang Area Hangzhou|8.67km from city center
Came to Binjiang for a late-night dog walk and to pet some dogs. The hotel location is great, with delicious Ouji Food Stall and Sister Zhou's Chicken Rack nearby. After check-in, the hotel upgraded my room. The room was very clean. I informed the hotel I have rhinitis, and they even turned on the air purifier in the room beforehand. The front desk staff and the cleaning aunties were all very friendly and responsive to requests. The only minor issue is that the robot delivery service can sometimes be a bit slow, so you might need to wait patiently. During my stay, entering and exiting the parking lot was easy; just contact the front desk with your license plate number. There are dedicated hotel parking spaces on B2 and a Tesla Supercharger on B1. There's also a NIO Power Swap Station outside the building, making it super convenient for getting around.
From€45

Westlake in Art Hotel

9.6/10Excellent5740 Reviews
Wulin Square/Hangzhou Center Hangzhou|2.22km from city center
Overall, my experience was very satisfying! The hotel is conveniently located, with plenty of dining and shopping options nearby. The room layout was well-designed, clean, and odor-free, with both soft furnishings and hardware facilities well-maintained. The staff were friendly and efficient during check-in and check-out. The accommodation environment was quiet, allowing for a restful sleep. It's an excellent choice for travel accommodation, and I've already saved it for my next visit. I'll definitely choose this place again.
From€24

Junyue Hotel

9.7/10Excellent1057 Reviews
Linping New Town Hangzhou|15.81km from city center
Because I worked near Josi, I chose this hotel. The arrival time on the same day was already late at night. I made a note on Ctrip, I hope it is a non-smoking room. The high floor is far from the elevator. The hotel well recognized my needs and was very enthusiastic about upgrading. Considering that I didn't book breakfast, I also gave a free breakfast. Thank you very much. Back to the topic, let's talk about the hotel's own stay experience. To be honest, it's not a last resort, I haven't stayed for a long time. Domestic non-chain brands also have 1 point before check-in. Actually, I think I should give a good price rating. First of all, I think the size of the room is OK, not crowded, and the equipment and facilities are very complete. The facilities are also very easy to use and no defects are found. Sleeping well all night. The breakfast the next morning, I think it should be praised, whether it is the variety. Or the service of the restaurant makes people feel like a spring breeze. Finally, I want to say two small flaws. First of all, the glass in the shower room is too dirty and has been covered with pulp. A little point is deducted here. Secondly, the cold dish cold mixing area of the breakfast room. There are some cold dishes. Unable to clamp, it means that the ice may be too long. The above two small suggestions are that the hotel can improve immediately at low cost. Finally, I want to say a little extra topic. I understand the hotel very much. Need to be praised on a third-party platform. But I personally don't accept it. The active invitation-style way to give praise. It is even more unacceptable to let customers comment according to the wishes of the hotel in a rewarding way. Of course, this is my pure personal feeling. The overall flaw of the hotel is not concealed, it is still recommended to stay, especially in the Josi area. Is a good choice.
From€38

Hangzhou YuHang WanHan Hotel

9.5/10Outstanding983 Reviews
Hangzhouxi Railway Station/Future Science Town Hangzhou|15.32km from city center
The hotel is still very clean. There is a restaurant and bar on the first floor. It is quite good. Sanitation: clean Facilities: new Environment: good Service: nice It is a building shared with another hotel. It is quite good. Recommended to stay. The price is not expensive.
From€45

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Bethy

Bethy

Trip.com Travel Expert

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Hey there! I’m Bethy (Huang Lan, 黄澜) – a travel enthusiast and content creator for Trip.com. I live as a digital nomad, mostly based in China, and I’ve also lived in awesome places across Southeast Asia and Eastern Europe. I love traveling all over the world, sharing useful travel tips and guides for fellow wanderlusters. When I’m not on the road, I’m a huge cat lover and play guitar for fun~

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