Futian Port: Hours, Transport to/from HK & Customs Tip

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Futian Port

My Futian Port guide covers two-way travel info (Hong Kong ↔ Shenzhen), customs procedures, transport details, and practical tips

What & Where is Futian Port?

What is Futian Port?

Futian Port is a dedicated passenger-only land border crossing linking Shenzhen (China) and Hong Kong (China). It features seamless connectivity to metro systems on both sides, with a design capacity of 250,000 passengers per day—making it one of the busiest and most efficient cross-border hubs.

Where is Futian Port?

  • Location: Yuheng Road, Futian District, Shenzhen (east of Futian Free Trade Zone), directly opposite Hong Kong’s Lok Ma Chau area (separated by the Shenzhen River).
  • Address: Futian Port, Yuheng Road, Futian District, Shenzhen, Guangdong Province, China 518045
  • Key Neighbors: Close to Futian CBD, KKONE Mall, and Coco Park—ideal for combining cross-border travel with shopping/dining.

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Futian Port: Opening Hours & Closing Time

Futian Port operates daily from 06:30 to 22:30 (local time).

  • It is one of the longest-operating land crossings between Hong Kong and Shenzhen, accommodating early-morning departures and evening returns.
  • Note: All transport options (metro, buses, trains) connecting to the port align with these hours—last departures from both sides ensure arrival before closing.

Futian Port: Customs & Crowd Tips

Futian Port: Customs & Crowd Tips

Crossing via Futian Port requires two sequential checks (exit one region + enter the other) for both directions.

1. Hong Kong ↔ Shenzhen (Hong Kong → Shenzhen)

Step 1: Exit Hong Kong (Lok Ma Chau Spur Line Control Point)

  • Required documents: Hong Kong ID (residents), Home Return Permit, or valid passport + visa (foreigners).
  • Checkpoints: 78 exit channels (20 self-service e-channels, 58 manned counters).
  • Process: After arriving at Lok Ma Chau Station (Hong Kong MTR), follow signs to the control point—complete exit procedures, then walk across the pedestrian bridge over the Shenzhen River to Futian Port.

Step 2: Enter Shenzhen (Futian Port)

  • Required documents: Same as exit documents + valid entry permit (e.g., visa, stay permit for foreigners).
  • Checkpoints: 68 entry channels (20 self-service e-channels, 48 manned counters).
  • Self-service eligibility: Chinese citizens, Hong Kong/Macau/Taiwan residents, and foreigners with biometric visas (10-second clearance).

2. Shenzhen ↔ Hong Kong (Shenzhen → Hong Kong)

Step 1: Exit Shenzhen (Futian Port)

  • Required documents: Same as entry documents (passport, Home Return Permit, etc.).
  • Checkpoints: 78 exit channels (20 self-service, 58 manned)—same as Hong Kong’s exit setup.

Step 2: Enter Hong Kong (Lok Ma Chau Spur Line Control Point)

  • Required documents: Valid travel document (Hong Kong ID, passport + visa, etc.).
  • Checkpoints: 68 entry channels (20 self-service, 48 manned).
  • Process: After exiting Shenzhen, walk across the bridge to Hong Kong’s control point—complete entry procedures, then access Lok Ma Chau Station (MTR) or other Hong Kong transport.

Futian Port Crowd & Waiting Time Tips

  • Peak Periods:
    • Hong Kong → Shenzhen: 09:00–11:00 (weekends/holidays).
    • Shenzhen → Hong Kong: 16:00–18:00 (weekends/holidays).
  • Real-Time Updates: Download the “Land Border Control Point Waiting Time” app (iOS/Android) to check live queue lengths.
  • Holiday Crowds: Public holidays (e.g., Mid-Autumn 2024) see 550,000+ passengers over 3 days—arrive 1–2 hours early.
  • Off-Peak: Weekdays 07:00–08:00 or 20:00–22:00 for shortest waits.
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How to Get to Futian Port from Hong Kong

How to Get to Futian Port from Hong Kong

East Rail Line Map | Photo Credit: MTR Hong Kong

1. MTR East Rail Line (Most Convenient)

  • Route (Hong Kong → Futian Port): Take East Rail Line to Lok Ma Chau Station (terminus) → walk to Hong Kong control point → cross bridge to Futian Port.
  • Route (Futian Port → Hong Kong): After exiting Hong Kong control point → enter Lok Ma Chau Station → take East Rail Line to Hong Kong destinations (Admiralty, Hung Hom, Sheung Shui).
  • Fares (One-Way):
    • From Hung Hom: ~USD 5 (HKD 40).
    • From Sheung Shui: ~USD 2.5 (HKD 20).
  • Round-Trip Schedules:

    Direction

    First Train

    Last Train

    Frequency

    Sheung Shui → Lok Ma Chau

    05:57 (HK)

    23:01 (HK)

    Every 5–10 mins

    Admiralty → Lok Ma Chau

    06:38 (HK)

    22:55 (HK)

    Every 10–15 mins

    Lok Ma Chau → Sheung Shui

    06:00 (HK)

    23:30 (HK)

    Every 5–10 mins

    Lok Ma Chau → Admiralty

    06:15 (HK)

    23:15 (HK)

    Every 10–15 mins

  • Tip: Use the “MTR Mobile” app for real-time train updates.
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2. Minibus Route 75

  • Route: Yuen Long (Fuk Hong Street) ↔ Lok Ma Chau Spur Line Control Point.
  • Fares: USD 1.3 (HKD 10) – the cheapest option.
  • Schedule:

Direction

Operating Hours

Frequency

Yuen Long → Control Point

06:15–21:15 (HK)

Every 15–20 mins

Control Point → Yuen Long

06:45–22:55 (HK)

Every 15–20 mins

  • Stops: Yuen Long Town Center, Au Tau, Ngau Tam Mei, San Tin.
  • Note: No luggage racks and limited space—unsuitable for large suitcases or travelers with mobility needs.
How to Get to Futian Port from Hong Kong

Photo credit: Hong Kong Bus Wiki

3. KMB Bus Route B1

  • Route: Tin Tsz ↔ Lok Ma Chau Spur Line Control Point.
  • Fares: USD 1.5 (HKD 11.8) with Octopus Card.
  • Schedule:
    • Tin Tsz to Control Point: 05:50–21:15 (departs every 10–15 minutes).
    • Control Point to Tin Tsz: 06:40–22:50 (departs every 10–15 minutes).
  • Stops: Yuen Long Plaza, Tin Yau Court, San Tin Transport Interchange, YOHO Mall.
  • Transfer Discounts: Use Octopus Card for free/ discounted transfers from selected KMB routes—check the KMB official website for details.
  • Special Services: Holiday-only trips and short-haul routes to Ma Heng Road (Shan Shui Building).

4. Taxi

  • Options: Hong Kong Urban Taxis (red) or New Territories Taxis (green).
  • One-Way Fares:
    • From Kowloon/Hong Kong Island: ~USD 19–25 (HKD 150–200).
    • From Yuen Long/San Tin: ~USD 10–15 (HKD 80–120).
  • Return Trip: Hail taxis at the Lok Ma Chau Control Point taxi stand (Hong Kong side) for the journey back to Hong Kong destinations.
  • Note: Green taxis only operate in the New Territories—do not take them to Hong Kong Island/Kowloon.
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How to Get to Futian Port from Shenzhen

1. Shenzhen Metro

  • Lines: Take Shenzhen Metro Line 4 (Longhua Line) or Line 10 (Futian Line) to Futian Port Station (Exit A).
  • Walk Time: 2 minutes from Exit A to Futian Port’s immigration hall (B1 floor).
  • Fares: USD 0.4–0.7 (CNY 3–5) depending on your starting station.
  • Schedule: Metro Line 4/10 operates 06:00–23:00.
Shenzhen Metro Map

Source from Wikipedia

2. Public Buses

  • Routes: 362, B685, 26, B905, M499 (all terminate at Futian Port Bus Terminal).
  • Fares: USD 0.3–0.5 (CNY 2–4).
  • Walk Time: 5 minutes from the bus terminal to Futian Port’s immigration hall.

3. Taxi/Didi

  • Fares: ~USD 4–7 (CNY 30–50) from Futian CBD; ~USD 10–15 (CNY 70–110) from Shenzhen North Railway Station.
  • Tip: Use the Didi app (English version available) for fixed fares and cashless payments.

4. Free Shuttle Buses

“Futian Happy Shopping” free shuttles connect Futian Port to top commercial areas in Futian District—ideal for shoppers and tourists. (Weekends & Public Holidays Only) All routes operate 10:00–20:00 with frequent departures:

Route

Service Area

Frequency

A

Futian Port → Indigo Mall (Sam's Club)

Every 30 min

B

Loop: Futian Port → Gangxia Metro → Convention Center → Futian Port

Every 20 min

C

Futian Port → UpperHills → Joy City → Futian Port

Every 25 min

D

Loop: Futian Port → Huaqiangbei → Futian Port

Every 30 min

Free Shuttle Buses Operation Hours: 10:00-20:00

3-Day Itinerary from Futian Port (Shenzhen Highlights)

3-Day Itinerary from Futian Port (Shenzhen Highlights)

Source: Wkimedia Commons

Day 1: Futian Shopping & Dining

  • Morning: Take Free Shuttle Route A to KKONE Mall (trendy fashion, Pop Mart, and Hunan cuisine at Chef Fei’s).
  • Afternoon: Shuttle to Indigo Mall (Sam’s Club for snacks, East Ocean Happy World for coffee).
  • Evening: Dinner at Nanshan Seafood Street (taxi ~USD 10 from Futian) – fresh seafood and local specialties.

Day 2: Cultural & Natural Sights

  • Morning: Metro Line 1 to Window of the World Station → Visit Splendid China Folk Village (miniature landmarks and cultural performances, USD 20 entry fee).
  • Afternoon: Taxi to Dameisha Beach (USD 20 fare) – relax by the sea or rent a bike (USD 5 per hour).
  • Evening: Metro Line 4 to Civic Center Station → Watch the Shenzhen Civic Center light show (free, starts at 19:30).

Day 3: Huaqiangbei & High-Speed Rail Trip

  • Morning: Free Shuttle Route D to Huaqiangbei (electronics market, local snacks like Guiyang noodles).
  • Afternoon: Take Metro Line 4 to Futian High-Speed Rail Station → Day trip to Guangzhou (30-minute ride, USD 20 ticket via 12306 app).
  • Evening: Return to Shenzhen via high-speed rail → Dinner at Coco Park (Western cuisine at MINT · Fang).
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[8% Off] Where to Stay Near Futian Port

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Shenzhen Hotels

5 star

9.3/10Very Good9039 Reviews
Shenzhen Convention & Exhibition Center Shenzhen|0.78km from city center
I've stayed in many hotels in Shenzhen, and this one's overall experience perfectly meets the practical needs of a business traveler. The hotel's location is a huge advantage. The surrounding area is well-developed, so whether I'm meeting clients or traveling to and from transport hubs, I don't have to spend a lot of time on the road. For tight business schedules, this saves a lot on commuting time. After adding Joy on WeChat, many minor issues didn't require a special trip to the front desk. If I needed to confirm information or coordinate simple requests, I could handle it directly online, without having to take time out of a busy schedule to go to the lobby, saving me the hassle of running back and forth. The room maintenance is quite good; it's always clean and tidy each time I check in. For short business trips, it's just a temporary stop for rest, and a consistent room condition helps avoid many unexpected small problems, allowing me to relax peacefully after a long day. The entire check-in and check-out process was simple and smooth, with no unnecessary or complicated procedures.
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Shenzhen Convention & Exhibition Center Shenzhen|0.94km from city center
The hotel is located in the bustling Futian central area, with direct subway access, which is incredibly convenient. Although it's a five-star hotel that's over ten years old, and the decor is no longer trendy, it's exceptionally well-maintained. Despite its age, it doesn't feel run-down or old. Both the lobby and rooms exude an old-school luxury, providing great comfort and excellent value for money! A small suggestion: it would be even better if coffee machines were provided. Although I wouldn't use one, it's a standard amenity in five-star hotels these days and not difficult to implement!
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8.5/102391 Reviews
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The Four Points by Sheraton Shenzhen boasts an excellent location, ideal for frequent travelers between Shenzhen and Hong Kong. Situated in the Futian Free Trade Zone, it's very close to the Futian and Huanggang Port immigration checkpoints, offering convenient access to Futian CBD and the Convention and Exhibition Center. Getting to Futian Station by taxi is also very easy. The guest rooms are spacious, and the Four Points' signature comfortable beds provide a great night's sleep. The rooms are clean and tidy, with complete bathroom facilities and stable internet. Some room types even offer river views. The soundproofing is good, ensuring a peaceful rest. Check-in at the front desk was efficient, and the service attitude was attentive. The breakfast buffet offers a rich variety of options, a good mix of Western and Chinese cuisine, including freshly made Cantonese dim sum like Chee Cheong Fun and Koay Teow. The food quality is consistently good, and the dining environment is comfortable. Hotel amenities include an outdoor swimming pool, a 24-hour gym, and ample parking space in the underground car park, including charging spots, which is very convenient for those traveling by car. As a Marriott five-star hotel, it offers good value for money overall. It's suitable for both business trips and travelers commuting between Shenzhen and Hong Kong. My stay was very satisfying, and I'll definitely choose this hotel again on my next visit to Shenzhen.
FromRUB 6,307
9.4/10Outstanding8830 Reviews
Shenzhen Convention & Exhibition Center Shenzhen|1.29km from city center
Taking advantage of a break before the National Day holiday, I traveled solo to Shenzhen and stayed at the Hilton Shenzhen Futian. Getting around and transferring was convenient, and the surrounding commercial area was well-developed, making my trip very enjoyable. The hotel's location is superb, with many convenience stores and restaurants downstairs, making it easy to go out for a walk and find food in the evening. The room was clean and tidy inside, the bathroom drainage was smooth, toiletries were complete, and there were no strange odors. The soundproofing in the room was decent; with the door closed, I could barely hear corridor noise, and the lighting adjustment was also very handy. Check-out at the front desk was quick, and the luggage storage service was also very smooth. Just a small piece of feedback: the number of lockers in the pool changing room isn't very large, so during peak evening hours, you might have to wait a little. Overall, the hotel's hardware, hygiene, and service all meet five-star standards, making it a very suitable place for a solo traveler.
FromRUB 8,577
9.5/10Outstanding4784 Reviews
Shenzhen Convention & Exhibition Center Shenzhen|0.77km from city center
Loved my entire stay with my husband! It’s my first time in China and we opted to explore Futien in Shenzhen as our first stop just to familiarize myself with the area.  The location of the hotel was perfect, literally walking distance from the high speed train station, which we appreciated.  Our room had an incredible view and the space inside the room was huge! The bathroom had a tub, we had a walk in closet and had a very comfortable bed. The temperature upon entering the rom was also perfect - can’t say that abt other hotels!  We opted to include breakfast buffet as part of our stay - and it did not disappoint. The selection and quality of food exceeded our expectations and all staff were very friendly, the ones we came across were so warm, friendly, and very accommodating!  Thank you Shangrila Futien for the most perfect first time in China experience. ♥️
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This stay was exceptionally good! The location is excellent, making travel very convenient. The room was newly renovated, and the staff were all very welcoming, creating a great living experience. I especially want to thank Erick Lu, Mandy Li, and Cindy Long from the Executive Lounge for their attentive hospitality. The concierge also provided excellent assistance. The hotel is well-staffed, so even with a high volume of guests, they managed to serve everyone well, and service responses were very prompt. Overall, the service was meticulous and thoughtful, and the environment was comfortable and relaxing. I had a truly pleasant stay and sincerely appreciate everyone's dedication. I look forward to my next visit!
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I stayed at the Four Seasons Hotel Shenzhen for a temporary business trip, and the attention to detail in their service left a lasting impression. Upon arriving at the hotel entrance, Max, the manager who assisted me with my previous check-in, immediately recognized me and provided exceptional service. His incredible memory for guests truly showcases the high-caliber service at luxury hotels. The guest room had an open layout, offering a nearly perfect stay and rest experience. The sofa lounge area, workspace, and sleeping area were clearly separated, creating a smooth flow that's ideal for business travelers. The bathroom featured a bathtub and a smart toilet, and all facilities were well-maintained, making for a comfortable stay during my business trip. Breakfast was at the FOO restaurant, which boasts a timeless 'old money' design that has stood the test of time. My favorite part was the seating experience; there were numerous semi-private 'booth' style seats that offered great comfort and allowed for an undisturbed dining experience. The breakfast selection was impressive, featuring everything from Kashi yogurt, a wide variety of bread options, freshly made wontons, to Chinese brewed flower teas. It's clear that the Four Seasons invests heavily in its dining offerings, making the early morning breakfast experience for a business trip truly satisfying.
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The hotel is not far from Luohu Port, just two or three subway stops away. The service was excellent; someone immediately helped with our luggage upon parking. A big thanks to Kingsley for upgrading us to a spacious suite. The pool wasn't crowded, so we could swim freely.
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Shenzhen has cooled down these past few days, it's not as hot anymore. My friend and I went to climb Wutong Mountain. I highly recommend climbing Wutong Mountain these days; the weather is great, and you can catch both the sunrise and sunset. After coming down, it's right by the subway, and the subway goes directly to the hotel downstairs with only one transfer, making transportation extremely convenient. I also slept very well at night. The hotel rooms are suite-style, which means they are spacious. The front desk service was excellent.
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The location is excellent, right across the road from the station via an underpass. However, it would have been perfect if someone could have offered an umbrella at the subway exit on a rainy day. The service was great; they upgraded us to a room with a fantastic view. The breakfast was plentiful, and the restaurant ambiance was good. The hygiene was clean and tidy. Didn't have time to experience the ancillary facilities.
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Family friendly

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We booked a family suite for our family trip, which included four breakfasts. Upon arrival, the front desk kindly upgraded us to a sea-view room. From the room, we had a panoramic view of the yacht club and the ocean – the scenery was absolutely stunning. The hotel rooms aren't directly on the private beach, but there's a scheduled shuttle bus that runs every 30 minutes. It's only a 3-minute ride to the private beach, which is very convenient. Both the breakfast and dinner buffets were extended until 10 AM, which is especially great for families who enjoy a leisurely meal or sleeping in. The staff were very helpful, and overall, we had a fantastic resort experience. I highly recommend it for family trips.
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On this business trip, I chose The Langham again, and I was very happy with the room type this time! There was a minor incident where I needed a band-aid, and the hotel staff responsibly asked if I needed iodine for disinfection. Such thoughtful and meticulous service really shines through in these small details. Lynn and Anne provided excellent service during our stay, making us feel right at home. The breakfast was also fantastic – rich, authentic, and unique, with both coffee and Chinese pastries being of high quality.
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We had a very pleasant stay at Grand Hyatt Shenzhen. Although the hotel was built some years ago, the interior looks remarkably well-maintained and feels modern and fresh. The check-in process was smooth and efficient. Ivy from Guest Relations was especially friendly and attentive, and she even arranged a lovely fruit platter for us, which was a very thoughtful touch. The room has a nice layout, with a comfortable bathtub and good-quality amenities. We also appreciated the helpful service from the Club Floor reception, who assisted us in arranging a foot massage at a nearby spa. Overall, the hotel offers a comfortable stay with attentive service and a well-maintained environment. The warm hospitality from the staff, especially Ivy and the Club Floor team, made our stay even more enjoyable.
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Mandarin Oriental Shenzhen truly lives up to its reputation as a service supreme hotel. Not only is it the highest Mandarin Oriental in Shenzhen, but the service throughout my stay was impeccable. I was thrilled to find out on this business trip that I was staying at the same hotel as my idol, Mr. Andy Lau! Enjoying breakfast on the soaring 78th floor felt like being in a fairyland. The hotel staff were incredibly accommodating, and the turndown service was as thoughtful as ever. Room service was very responsive. The welcome fruit was fresh and seasonal, and knowing my child enjoyed it, they sent another portion early the next morning. The family-friendly setup was warm and appropriate, and the kids' activities were a lot of fun. Finally, the checkout staff were very polite, escorted me all the way downstairs, and had a record of all my previous requests. I'm sorry I didn't catch their name, but I want to give them a big thumbs up here! It truly is my favorite hotel. While there are many luxury hotels, I particularly adore this one with its oriental charm. Mandarin Oriental will always be my first choice from now on! My only regret this time was that due to limited availability, I couldn't get an upgrade, and also, the welcome music was no longer ”Kangding Love Song.”
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Hot spring

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Dameisha Coastal Park/Xiaomeisha Resort Shenzhen|26.73km from city center
five star rating. easy to found and super convenient. one of the best view i have stayed in shenzhen. and bathing with spring water in the balcony was a luxury comfort expereience. feel like i have detoxic myself during this trip. will come back again for sure.
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Shenzhen Nanao | Stay in a French Garden and Watch the Sea 🌅 Mello is absolutely stunning! Found a French Riviera-inspired B&B in Shenzhen 🏡 Mello truly has romance etched into its soul. White walls + French courtyard + endless sea views – every shot looks like it's straight out of a movie 🎬. The housekeeper even provided thoughtful sleep eye masks 💤. Open the window to a sunset over the orange sea 🌇. Sunlight streams into the room, making even the air feel gentle. The courtyard is fragrant with lemon trees and passion fruit, and you can spend an entire afternoon on the swing. A cocktail and a tipsy view of the sea are so therapeutic. Just a few minutes' walk to the beach 🏖️. It's uncrowded with clear water, super comfortable for walking on the sand and watching the waves. The room is clean and comfortable, and the bedding is so soft you won't want to get up ✨. 📍 Mello B&B (Jidiaosha Store) No. 81 Dongshan Village, Dongshan Community, Nanao, Longgang, Shenzhen #ShenzhenB&B #ShenzhenSeasideB&B #NanaoB&B #FrenchStyleB&B #ShenzhenWeekendGetaway #ShenzhenExplore #SeasideResort #HealingB&B
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9.4/10Outstanding11594 Reviews
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I was incredibly fortunate to choose this Marriott hotel for my recent short trip to Shenzhen. The hotel's overall ambiance is quiet and grand, with a clean and fresh lobby. The rooms are meticulously maintained, with perfect lighting and comfortable bedding. All facilities are well-preserved, allowing me to completely unwind after a tiring day of travel. What truly surprised me was the thoughtful care provided by the Guest Relations team. The staff member I interacted with was warm and considerate. Being unfamiliar with the local area, I asked her for directions and she provided detailed guidance on unique and authentic places to visit and eat. She also efficiently arranged for my luggage to be stored temporarily, making the communication easy and comfortable without any awkward distance. Breakfast offered a wide variety of dishes and consistent quality, and staff throughout the dining area were polite and attentive. While standardized hardware is readily available everywhere, this kind of meticulous and heartfelt service is truly rare. On my next visit to Shenzhen, I will prioritize staying here again and will gladly recommend it to friends and family traveling to the city.
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I used to frequent their Luohu branch and always had a great stay. This time, I had some work to do in Nanshan and happened to spot this branch, so I booked it right away. My overall experience was fantastic, as always! 👍🏻 The hotel offers breakfast and a gym, and the breakfast selection is diverse. The location is also very convenient, close to the subway station. The front desk staff were incredibly welcoming and friendly – big shout-out to the ladies and gentlemen there! 👍🏻 Check-in and check-out were super efficient, and the service was attentive and thoughtful. The room was clean and tidy, and the environment was quiet. Overall, it offers great value for money. I'll definitely choose to stay here again next time I'm in Nanshan.
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FromRUB 8,903
9.2/10Very Good6645 Reviews
Window of the World/Shenzhen Happy Valley Shenzhen|8.42km from city center
The room is spacious and directly faces Window of the World, allowing you to watch the performances from the room. The subway entrance and Yitian Holiday Plaza are right downstairs, which is very convenient. The service is excellent, and they are very accommodating. We even received complimentary Haagen-Dazs ice cream during our stay, which made the kids very happy. The breakfast was rich and varied, offering almost everything you could wish for.
FromRUB 7,749
9.2/10Very Good8759 Reviews
Lo Wu Control Point, Lo Wu Railway Station Shenzhen|6.65km from city center
Eason and Mina were incredibly efficient with our check-in, greeted us with warm smiles, and even thoughtfully upgraded our room. The room itself was spacious and bright, with an amazing view from the window. The bedding was soft and comfortable, ensuring a great night's sleep. The biggest surprise was the afternoon tea on the 50th floor – the ambiance was elegant, and the sweet and savory treats were exquisitely presented. The mille-feuille tasted rich and fragrant, and paired with the city skyline outside, it was truly delightful. The lobby bar on the ground floor was equally impressive; the coffee was aromatic, and the snacks were thoughtfully prepared. In the evening, having a drink there created a wonderfully ambient atmosphere. Both the hardware and software are top-notch. Whether for business or leisure, this is a preferred choice worth revisiting repeatedly.
FromRUB 6,533

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Swimming pool

9.6/10Excellent4630 Reviews
Shenzhen Bao'an International Airport Shenzhen|26.69km from city center
Hyatt has always been my favorite, and the experience is always fantastic, especially at the Shenzhen Airport location. My flight was delayed that night, but as soon as I walked in, the young lady at the front desk was incredibly warm and welcoming, making me feel right at home. She quickly processed my check-in and even thoughtfully asked about my plans for tomorrow, recommending some delicious local food. At 12:30 AM, I suddenly remembered I'd forgotten to print some work documents that I urgently needed for early morning. I called guest services just to try my luck, and Annie Huang was incredibly enthusiastic and helpful. She color-printed over a dozen pages for me, meticulously organized them with paperclips, and even put them in a kraft paper bag. I was so touched when I received the documents – that's the warmth of Shenzhen! This city is truly welcoming, and this trip felt even happier because of Hyatt and Annie Huang. I'll definitely stay at Hyatt again next time I'm in Shenzhen. Thank you, Hyatt and Annie, for your homely service.
FromRUB 8,251
9.5/10Outstanding6513 Reviews
Shekou Area (Nanshan District) Shenzhen|16.19km from city center
This is probably the most comfortable Hilton I've ever stayed at, and specifically the Nanhai Wing. It's the renovated old-school Shenzhen's first five-star Nanhai Hotel, and it even has a small garden downstairs, giving it a full retro resort vibe. The Wanghai Wing, on the other hand, is more postmodern in style. The front desk staff thoughtfully gave us an extra breakfast. The kids' toiletries, slippers, and bathrobes were also adorable. Room service was excellent. The Nanhai pool is 2 meters deep, perfect for a comfortable swim, and it wasn't crowded even during the National Day holiday. The public areas also have a sauna, hot tubs, and relaxation areas. The Wanghai side has a shallower outdoor pool suitable for kids and a dedicated children's pool, which tends to be a bit busier. There's also an indoor pool and a jacuzzi. The shuttle service between the two hotels is frequent, but they're actually very close, just a 3-minute walk apart. The suite in the Nanhai Wing offers excellent value for money compared to equivalent room types in the Wanghai Wing. It has two large balconies and a sofa bed that can be opened up, easily accommodating a family of four. The room design is great, with the bathroom, shower, toilet, and walk-in closet each being independent spaces that can be separated by sliding doors. Getting around from the Nanhai Wing is also very convenient; the elevator is very close to the lobby entrance, and you don't need to go up and down hills within the hotel. It's a 10-minute walk to the Sea World commercial area nearby. I'd definitely recommend the Nanhai Wing for a super chill holiday next time.
FromRUB 9,655
9.4/10Outstanding10062 Reviews
Window of the World/Shenzhen Happy Valley Shenzhen|7.6km from city center
We stayed at the Intercontinental from August 31st to September 3rd – two adults and children aged 16 and 10. We chose a deluxe room with a garden view (which actually offered views of both the garden and skyscrapers) with two double beds. From the pictures, the beds looked large, but in reality, they were more like 1.5-person beds. The room itself was decent, but upon arrival, we had concerns about the cleanliness. We asked the staff for a cleaner room. They asked us to wait, and given our initial disappointment with the room, the hotel decided to compensate us with an upgraded room. That's when the magic began, as we found ourselves in an apartment! It featured a beautiful living room, a large master bedroom, and another room with two separate beds. There were two bathrooms and three toilets. It was a very spacious and beautiful room; we can't even imagine how much it costs. This upgrade was arranged by a hotel staff member named Dafne. She was so concerned that we were upset and wanted to make our stay more enjoyable. She certainly succeeded, as the room was simply magnificent. Additionally, we were constantly asked if everything was alright and if we were satisfied. The hotel breakfasts were excellent, with everything you could need. Fresh vegetables, fruits, yogurts, omelets, meats – you definitely wouldn't leave hungry. They also served delicious coffee and many fresh juices. The hotel has a fantastic pool and water park; even at 40, you can still enjoy the slides! It was our daughter's birthday, and Dafne helped us order a cake and arrange a lovely presentation during breakfast. Of course, the hotel isn't new, but it has a great atmosphere, is cozy, and the staff tries their absolute best. We really appreciated the attention. A big thank you to Dafne for her care and concern!
FromRUB 11,348
9.1/10Good4572 Reviews
Jiaochangwei and Dapeng Fortress Shenzhen|41.29km from city center
Huge thanks to all the staff at Kaisa Group Marriott for their genuine, meticulous, and thoughtful arrangements! Aria Pan was incredibly helpful during check-in.😇 During our two-day summer family trip, both my 3-year-old and 13-year-old kids enjoyed a packed schedule of activities and kept exclaiming that they wanted to come back! At check-in, the front desk provided a summer activity guide, and we basically checked off every activity and were very satisfied. The hotel is huge with lots of activities, and different areas have play zones with corresponding rest areas, making the kids happy and the adults comfortable. The staff were very enthusiastic in providing directions, which I greatly appreciate. They take 'water safety first' very seriously. There are staff members present at both the indoor and outdoor pools, as well as the beach, to provide guidance. For instance, staff at the beach would prevent people from getting too close to the water outside of operating hours. The children's amenities and birthday decorations I requested in advance were all pleasantly arranged, adding a wonderful memory to our trip. Thanks again to Kaisa Group Marriott Hotel. Wishing all the staff joy, good health, and a pleasant work life!
FromRUB 8,803
9.1/10Good1775 Reviews
Guanlan Shenzhen|21.7km from city center
Our three-day, two-night stay at Mission Hills Resort Shenzhen was fantastic! The environment was peaceful, and our room was spacious and comfortable. The breakfast spread was excellent. The go-karting and ice-snow world at the Eco Sports Park were great fun, and the handicraft workshop was perfect for parent-child DIY. The hotel offers a free shuttle bus to and from Guanlan Ancient Town, where the night light show was stunning. The nearby MH MALL has a wide variety of dining options, and direct subway access makes it super convenient. It’s a hassle-free and fun all-in-one resort experience, highly recommended for families and couples looking to relax!
FromRUB 9,455

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Breakfast

9.6/10Excellent3751 Reviews
Nan'ao Shenzhen|43.28km from city center
The room's window faces the beach, and the view is indeed beautiful. There are also some bars on the beach downstairs, so you can sit on the sand at night, watch the stars, and enjoy the sea breeze, which was a great experience for me. As for the service, the staff were very friendly, and they even brought desserts in the evening. The hygiene was also quite good.
FromRUB 3,912
8.5/104523 Reviews
Huaqiangbei Area Shenzhen|3.08km from city center
Convenient location with multiple metro and bus lines directly accessible. The airport express bus is right across the street at Hualian Building. Huaqiangbei Electronic Market, Huaqiang Electronic World, and SEG Plaza are directly opposite, making it a prime spot for electronic shopping. The staff mentioned recent discount promotions. The hotel staff are very attentive and helpful, answering all questions. Room facilities are simple yet complete, and the hygiene is good.
FromRUB 2,270
9.5/10Outstanding3562 Reviews
Huanggang Port and Futian Port Shenzhen|3.51km from city center
We stayed in the Deluxe sea view king room with a balcony. As soon as we arrived we were greeted by a friendly smile from Zoe and Jessica who were always really thoughtful, attentive and ready to help. The front house staff are an asset to the hotel. The apartment features an open-plan design that feels larger than a standard hotel room, complete with home-like comforts including a washer/dryer machine which allowed us to refresh our clothes. A clothes hanger along with detergent is provided by the hotel again providing ease. The views from the balcony were stunning. Large windows across the rooms and the hotel offer fantastic, sweeping views of the surrounding area and waterfront. The sleeping and living spaces are kept spotless and hygienic by the housekeeping team. Situated close to 2 metro stations and local shopping options and residential conveniences, making daily errands simple. This was our first time in Shenzhen and will most definitely won’t be our last a special thank you to all at Hampton :)
FromRUB 6,395
9.1/10Good3960 Reviews
Science and Technology Park Shenzhen|13.43km from city center
Great room type and location. However, the doors to both bathrooms in this room type couldn't close completely, leaving gaps. The shower also leaked water onto the floor under the sink, increasing the risk of slipping. The hotel's self-service laundry machines were convenient, and laundry detergent was provided. But the minimum drying time was 2 hours, which was too inefficient. All other services were great, and it's very close to the subway! 👍👍
FromRUB 6,169
9.3/10Very Good2411 Reviews
Yantian District Government/Shatoujiao Shenzhen|18.91km from city center
This is an older hotel in Yantian District. The hotel's laundry room and gym facilities are well-equipped. The front desk staff, Xiao Ting, provided very thoughtful service and proactively upgraded me to an executive floor room. The king-size bed was very comfortable, and the natural light and view were excellent, creating a great ambiance. The only minor drawback was a slight obstruction in the view, but it didn't detract from the overall positive impression. I'll definitely consider bringing my family here next time~
FromRUB 5,693

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Bethy

Bethy

Trip.com Travel Expert

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Hey there! I’m Bethy (Huang Lan, 黄澜) – a travel enthusiast and content creator for Trip.com. I live as a digital nomad, mostly based in China, and I’ve also lived in awesome places across Southeast Asia and Eastern Europe. I love traveling all over the world, sharing useful travel tips and guides for fellow wanderlusters. When I’m not on the road, I’m a huge cat lover and play guitar for fun~

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Futian Port